DORENDA

TOWNSEND

ad4z9e@r.postjobfree.com +1-314-***-****

St. Louis, Missouri

Vertical Healthcare - Admissions Director

Saint Charles, MO • 04/2023 - 03/2024

Sansone Group - Residential Property Manager

St. Louis, MO • 03/2017 - 11/2020

EXPERIENCE

Complied data reports pertaining to the bed board updates, daily census, insurance, community/hospital referrals, and marketing.

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Tracked referrals on SSM,Mercy, BJC Epic, Careport, waitlisted patients in Point Click Care.

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Proficient with software data entry in Point Click Care, Microsoft 365 Office, Teams, Outlook, Word, Excel, and pulled MSOR/NSOR.

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Scheduled guided tours, intake assessments, and administered resident concierge services.

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• Coordinated with staff on new admits and room turnovers. Designed innovative solutions to resolve internal challenges and identified barriers of admissions.

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Conducted follow-up interviews with new admits to focus on resident retention.

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Communicated with all departments to adhere to the skilled nursing facility plan of corrections addressing state citations.

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Reconciled bank transactions and transferred data to Realpage Onesite software.

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Managed layered portfolio, market rate, HUD, residential and commercial, supervised 25 staff/25 support staff.

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Created trending social media campaigns, addressed negative reviews and addressed inaccurate Better Business Bureau statements.

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Prepared financial annual budget, monthly variance reports, and monthly owner's reports.

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Charged off bad debt to collection agency and collaborated with attorney on evictions.

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Reviewed files for compliance verifying income, occupancy, permits, and HAP adjustments.

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Delegated daily duties to leasing agents, maintenance supervisor, and subcontractors.

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Portfolio included Maryland Park (252 units), Beau Jardin (252 units), Gotham (72units)Commercial, Chamberlain (24 units), Silverwood (36units), Jackson (18 units), Alanson (8 LIHTC units), Spanish Cove Townhomes (784 units).

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Detailed Oriented Resourceful

Economically Naturally Direct

Administrator.

PROFESSIONAL

SUMMARY

Fontbonne University St. Louis

St. Louis, MO • 05/1997

Bachelor of Arts in

Communication: Public Relations

Spectrum Companies

President Steven Rosenblatt •

09/2022

LIHTC : Low Income Housing Tax

Credit Certificate

Connection to Success

Facilitator Mary D. Casey • 09/2006

Certification : Entrepreneur

Business Start Up

EDUCATION

Rodemyer Christel Inc - Community Manager

St. Louis, MO • 11/2014 - 03/2017

Outreach Entertainment LLC. - Account Executive

06/2005 - 06/2014

SLPS Community Education Center - Program Coordinator St. Louis, MO • 03/2002 - 04/2005

Managed marketing events to lease up 500 unit apartment complex @ Marlborough Trails.

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Compiled data entry on Yardi software and typed 60 wpm for outgoing mail.

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Prepared lease renewals, addendums, conducted tours and interpreted ledgers with residents.

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Created content calendars for all social media channels, monitoring trending post.

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Scheduled move out inspections between residents, maintenance staff and vendors.

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Ordered occupancy permits and scheduled hvac, electrical, plumbing and mechanical inspections.

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Received fair housing training certificate and general business office managing training.

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Booked national recording artist such as Zapp Band, Lakeside, T-Pain, Mr.Amp314, Kurtis Blow, Slick Rick, Avery Sunshine.

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Secured international contracts for DJ Steve Silk Hurley, DJ Cut Creator to perform in Capetown South Africa.

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• Contracted photographers to provide on site printing. Negotiated contracts with managers, promoters, and on air personalities utilizing critical thinking and rapid conflict resolution discretely.

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Scheduled venue tour routes, air/ground transportation, lodging/rider accommodations.

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• Complied with federal/state regulations permits.

• Coordinated site for a TL90 staging trailer.

Generated revenue with merchandise, photo booths, sponsorship ads, ticket sales and memberships fees

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Collaborated with internal teams as the liaison between all departments to ensure an effective program.

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Facilitated day and evening community programs to generate revenue or ensure grant funded participation.

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Coordinated logistics for multiple events simultaneously including travel arrangements, catering, audio-visual equipment, security, and facility headcount accommodations.

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Designed promotional materials such as flyers, brochures, website updates to raise program awareness and maintain retention.

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Spear headed planning and execution of fundraising activities and developed Summer Camp Discovery 2005.

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