Margaret L. Drummond

**** ********** **** 682-***-****

Dallas, Texas 75287 ad4z92@r.postjobfree.com

Walmart Store 1216 Cashier/Self-Checkout Host Carrollton, TX 06/2012-03/2023 Utilized strong Customer Service and Money Management skills In 2020, I experienced an injury, and after I returned to work, I sat at table located at the front entrance. There I screened employees for Covin-19, as they arrived to work. In 2021, I was moved to inside the door, doing the same and greeting customers. I did low grade security duties. I was later moved back to Cashiering and Self-Checkout Host.

Financial Network Clerical Support Dallas, TX 09/2010-02/2011 Short Term Project for a CPA

Scanning confidential records, indexing and record keeping. Paperless goal of financial privacy accomplished.

Texas Society of CPA’s Member Services Support Dallas, TX 06/2010-07/2010 Short Term Seasonal Project for a Society for CPA’s. Also worked: (05/09-07/09) & (05/08-08/08) Charted Membership data ensuring accuracy of AM4 database, through record edit and timely productivitiy. Further support to Member Services through scanning and further edit on what was scanned. Established direct contact with members for conformation of records being edited. Additionally, relieved with multi-line switchboard. Randstad Staffing Documentation Processing Dallas, TX 11/2009-02/2010 Staffing Agency

Processed Immigration data (mail request for Legalization), in Government Lockbox environment through a JP Morgan/Chase Site. Quality and speed objectives presided. Hard work and team-effort for the productivity of the whole.

US Census Bureau Clerical Highland, TX 12/2008-02/2009 Denton County Site of the 2010 census over Northern, Texas. Administered recruiting where scheduling for the test was done. I am speaking of the test required by the Government for immigration. All are inbound calls. Acted as receptionist and provided office support.

PCA/CPA, Corp Inc. Photographer and Studio Manger Corinth, TX 05/2006-02/2008 Walmart (Picture Me) Portrait Studios

Customer Tracking records were created to ensure time tracking and through quality customer data. Records included were count of actions taken, and status of each result. Productivity as photographer. Also, sales, marketing, day open, day end. Additionally, there was week-end, which entailed film cut and packaging of the week’s films. And computer and register close out. Between computer, camera’s lighting equipment and power sources there was a lot that could and did go wrong. Had to be savvy with compter and equipment issues.

Option Care, Inc Medical Records Clerk Irving, TX 04/20005-01/2006 Option Care provided care outside the hospital, to patient who had acute and chronic conditions. Was responsible for all loose filing and all chart fillings. When hours expandied, I prepared all charts for scanning. Many repair issues done to ensure clean scans. Acted as backup to scanning and database where identifications and proofing was applied. Took over physician signature fax with communication done directly with the doctors.

Miscellaneous: Retail, Call Center, Lockbox Dallas, Plano, Carrollton, TX 05/2004-05/2009 Front-End Cashiered for Alberton and PetSmart Utilized strong customer service and money management skills.

Call Center Representative for Stream, Horizon and Cunningham & Moore. Inbound phone customer service with some. Inbound/outbound with others. Cunningham & Moore was outbound sales only, 10/2008-05/2009. Lockbox IRS- Remedy Staffing: Translated inbound taxes. EDUCATION

Collin County Community College 09/1993-01/1995

Computer Science Course work

CCI Training Center 06/2003-01/2004

Medical Coding and Billing Certificate

Brookhaven and El Centro Community College 09/2010-08/2011 VOLUNTEER

Equest Therapeutic Riding Center Volunteer Captain 1991-1999 Chaired fund raising event for State Special Olympics 2000-2001 Career Solutions Fall Job Fair Committee 2009-2010 LEADERSHIP SOCIETY

Friends of the Libarary/ Timberglen Library 2009-2010 Timberglen Toastmaster 2008-2010

Club #01244830

Outstanding Sergent at Arms award 2010