WANDA DOWELL

*** ******* *****, #*

Wylie, Texas 75098

Phone: 469-***-****

Email: ad4z7x@r.postjobfree.com

SUMMARY

I am an industrious and forward-thinking individual. I have 15+ years of combined experience in professional environments specializing in handling Strategic Planning, Operations, Human Resources, Executive/Administrative Assistant, Recruitment/Onboarding, Payroll, Benefits Administrator, and Retail/Restaurant Management. I am a skilled, results-driven, and hardworking employee. My daily operational goals are to achieve and complete every task assigned; to remain humble; to have a winning attitude; and to provide exceptional customer service daily.

SKILLS

●FOH Restaurant Manager/Operations

●P&L Reports

●End of Day Reports

●Event/In-House Catering Manager

●Corporate Recruiter

●HRIS/ATS/ICEMS Recruitment Systems

●Corporate Trainer

●Scheduler

●Benefits Administrator

●Travel Planning

●Articulate and Well-spoken

●Proper Phone Etiquette

●Meeting Planner

●Administrative Support Specialist

●Human Resource Laws Knowledge

●MS Office Suites

●Inventory/Cost Management

●POS Management

●Change Orders/Daily Deposits

●Budgeting

●SOP Management Team

●Appointment Setter

●Payroll

●Wage & Hour

●Workers' Compensation Coordinator

●Attention to Detail

●Business Correspondence

●Customer Service Satisfaction/Resolution

●Invoice Processing

●Database Management

EXPERIENCE

WENDY’S FOUR JAY, LLC

Little Rock, AR/Plano, TX

Assistant Restaurant Manager 06/2021 - Current

●Currently assists the General Manager with all store operations and procedures daily.

●Currently assist with ensuring all guests receive excellent customer service at all times.

●Currently assist with ensuring all food products served are at proper temperatures, dated/time sensitive, current labeling, and are prepared at proper levels for serving.

●Currently assist with all recruitment, store hiring/terminations, and onboarding.

●Currently in charge of training new hires as well as current employees on new roll outs/protocol.

●Currently in charge of all administrative duties (new hire documents, employee change/updates, payroll, cash reconciliation, bank deposits, wage/labor reports, scheduling, food orders, and office supplies).

●Currently in charge of implementing OSHA rules and regulations as well as updates daily.

WEEKS LANDSCAPE MANAGEMENT INC

Dallas, TX

Human Resources/ExecutiveAssistant

11/2017 - 05/2021

●Arrange appropriate travel, visas, agendas, necessary contacts and other information for executive travel to and.

●Control and manage document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.

●Open, sort and respond to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.

●Restock office and breakroom supplies to maximize team productivity.

●Manage calendars and prepare meeting agenda and materials.

●Schedule conferences and travel arrangements, including hotel, airfare and ground transportation.

●Prepare and update office records, spreadsheets and presentations to support executive needs and enhance office efficiency.

●Oversee special event calendars for group, factoring in availability and operational demands to keep workloads in balance.

●Participate in frequent communication with other administrative team members, human resources and finance departments on special projects and events.

●Verify operation of office equipment by completing preventive maintenance requirements and calling for repairs.

●Set up meeting and event logistics for management, including executives.

Kelly Services

Dallas, TX

Corporate Recruiter

12/2015 to 10/2017

●Provided recruiting activity reports to management utilizing industry-specific software and guidelines.

●Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.

●Reviewed referral candidates and contacted qualified individuals to request applications.

●Sourced, qualified and conducted screening interviews with job candidates.

●Planned and executed recruitment events to bring in area candidates.

●Liaised with HR management to devise and update policies based on changing industry and social trends.

●Contacted all job applicants to inform of application status.

●Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.

●Managed and updated recruitment ATS and CMS software.

●Conducted interviews to ensure solid cultural alignment between client and candidate.

●Displayed and distributed marketing and advertising materials and participated in educational presentations for general recruitment purposes.

●Collaborated with recruitment and HR professionals to achieve hiring goals.

●Maintained the current calendar of job fairs and employment opportunities in each state.

●Increased recruiting network by leveraging industry contacts and internet mining resources, including CareerBuilder, Indeed and LinkedIn.

●Organized applicant drug tests and obtained results.

WOLFGANG PUCK CATERING (PEROT MUSEUM of NATURE & SCIENCE, CLOUD 9 CAFE, 560 BY WOLFGANG PUCK)

Dallas, TX

●Managed the day-to-day operations of the café.

●Scheduler.

●POS Management.

●Cashier drawer distribution.

●Was in charge of hiring and onboarding new staff.

●Assigned tasks.

●Enforced SOP’s.

●Enforced cleaning and safety standards.

●Conducted Meetings (Kitchen & Cashiers) to motivate the team.

●Provided excellent communication with Café employees.

●Maintained inventory.

●Ensured a high level of customer satisfaction/resolution.

●Coordinated with vendors and ordered supplies,as needed.

●Maintained and updated records of daily, weekly, and monthly revenues and expenses.

●Presented/Added new menu items based on seasonality and provided customer’s preferences (vegan, gluten-free, allergies).

●Advised staff on the best ways to resolve issues with customers and deliver excellent customer service.

●Ensured all cafe areas are clean and tidy at all times.

●Nurtured friendly relationships with customers, building staff, and management team to increase loyalty and boost the company’s reputation.

Café/Restaurant Manager 09/2013 to 12/2015

CHEDDARS CASUAL CAFE

Dallas, TX

Floor-Walker/Corporate Trainer/Administrative Assistant/Bookkeeper 12/08 to 02/2013

●Server/Bartender.

●New Hire Orientation.

●Trained new team members.

●Scheduler.

●Supervised FOH.

●Ordered office, kitchen, bar, and staff supplies.

●Administrative Assistant to General Manager, Kitchen Manager, and Operations Managers.

●Submitted daily deposit reports to the Corporate Office

●Submitted all receipts to the Corporate Office.

●Distributed daily tip-share bar staff and server assistants.

●Trained in Cheddars MIT Program.

●Trained as an NRO for new restaurant openings.

EDUCATION AND TRAINING

Associate of Arts: International Business Management

Pulaski Technical College, North Little Rock, AR

Professional References

Upon request.

Contact this candidate