Post Job Free

Resume

Sign in

Public Relations Customer Service

Location:
Lagos, Nigeria
Posted:
April 14, 2024

Contact this candidate

Resume:

*

IFEDOLAPO OGUNNIYI

Business Communications Director

Phone: (+234) 090******** Date of Birth: December 06 Email: ad4z4o@r.postjobfree.com Website: www.ifedolapoogunniyi.art.blog Contact Address: Off Ilobu/Okinni Road, Agunbelewo, Osogbo, Osun State, Nigeria P R O F E S S I O N A L S U M M A R Y

An accomplished and versatile Business Communications and Public Relations Director with a 15+ year record of demonstrated success in planning, implementing managing and evaluating public relations and communications initiatives for organizations ranging from Public to Private sector, Persuasive communicator and trusted advisor of executive leadership. Strong focus on results-driven Communication, Telemarketing, Customer Service, Project Management, Administration, Copywriting, Public Relations, and Social Media Management

C E R T I F I C A T I O N S

Certified Administrator, Institute of Professional Managers and Administrators of Nigeria

(IPMAN), Nigeria.

Certified Customer Service Manager, Chartered Institute of Customer Relations Management

(CICRM), Nigeria.

Certified Port Administrator, Chartered Institute of Marine, Port and Terminal Management Professionals, USA.

Certified Digital Marketing Professional (2021)

Completed Crisis Communication Training (2020)

Certified Public Relations Manager, Alison Academy, Online course.

Certified in Self-Care in Early Childhood and Special Education, Alison Academy, Online course.

Certified Caregiver, Alison Academy 12hours Online course.

Certified Digital Marketer – Alison Academy 10hours online course.

Advanced Diploma in Content Creation, Alison Academy 12hours online course.

Advanced Diploma in Group Communication, Teamwork and Leadership Training. A R E A S O F E X P E R T I S E

Project Coordination

Crisis Resolution

Negotiation

Staff Supervision and Development

Budgeting and Financing

Record Keeping

Content Creation

Persuasive Communication

Decision Making

Organization

Inventory Management

Telemarketing

Project Coordination

Reporting

Copywriting

Public Relations

C A R E E R EX P E R I E N C E

IBBDS CONSULTING NIG. LTD

Business Communications Director

Osogbo, Osun State, Nigeria - June 2020 – till date

Develop and execute communication strategies that align with the organization's goals and objectives.

Create engaging content that communicates the organization's message across various platforms and

mediums, including social media, press releases, marketing materials, and newsletters

Manage relationships with external partners, including journalists, media outlets, and opinion leaders

2

Collaborate with other departments to ensure consistent messaging and branding across all communication channels.

Monitor and analyze media coverage to assess the effectiveness of communication strategies

Oversee the organization's crisis communication plan and work with the team to respond to any issues.

Respond to crises or challenging situations quickly and professionally.

Attend speaking engagements.

Make sure all company materials have consistent and positive messaging and branding,

Conceptualize and execute strategic communications leading to a 35% increase in brand visibility and positive media coverage.

Devise a crisis communications plan that mitigated risks and resulted in minimal brand damage during a corporate conflict.

Drive corporate communications strategy to engage stakeholders, improving employee outreach by 70%.

Spear-head the development of press releases that reached a readership of over 1 million people

Orchestrated succession planning efforts aligning with company's leadership protocols, aiding in a seamless CEO transition.

Conducting quality control on all communications.

Plan and Organize annual Staff Retreat, liaise with facilitators, hotel bookings, plan program of events, annual staff outings like Christmas parties, luncheon, business functions and meetings like AGMs, Strategy Meetings, etc.

In charge of social media pages management, content creations, graphics designing and attending to both online and offline enquiries about the brand. o

JOSEPDAM PORT SERVICES NIG. LTD

Special Executive Assistant (Media, Administration and Communications) Apapa, Lagos State, Nigeria - February 2017 - May 2020

Developed and implemented communication strategies and campaigns

Developed a brand voice and create stylistic guidelines

Managed the workflow of the Communications team

Established long- and short-term goals

Reported to the CEO and assess campaign performances

Identified and managed digital media and press opportunities and built a messaging framework to capitalize on them

Grew and maintained organization’s network and relationships with top-tier digital media houses and personnel to drive our visibility and gain high-quality media promotions and events

Mentored Communications team members and provided feedback.

Handled all ports administration tasks, dues payments, filing systems, etc. MINISTRY OF FOREIGN AFFAIRS

Senior Executive Secretary to the Director, Middle East and Gulf, Director, Postings and Passages Department, before I was seconded to Foreign Service Academy as EA to the Director FCT Abuja and Lagos State., Nigeria - April 2012 - January 2017 Performed all administrative and secretarial duties to promote the brand of the organization VEDA TECHNOLOGY LTD

Communications Specialist

Orile Iganmu, Lagos, Nigeria - April 2009 – March 2012

Increased internal communications efficiency by developing newsletters and channels, improving information dissemination by 30%.

Collaborated in successful event management for annual summits with over 400 attendees.

Assisted in reputation management efforts leading to a 10% enhanced corporate image.

Handled all internal and external communications among team members. 3

UACN PROPERTY DEVELOPENT COMPANY

Executive Administrative Assistant

Marina, Lagos State, Nigeria - October 2006 – March 2009 Performed all administrative and secretarial duties to promote the brand of the organization S K I L L S

Strong oral and written, analytical and financial management skills.

Excellent relationship building and influencing skills, especially with senior leaders and a strong client service orientation

Excellent personal computer skills and experience with standard business software, including Microsoft and Adobe products

Proven ability to develop and effectively manage strong working relationships with executives

Excellent networking, interpersonal and presentation skills, with a strong “Emotional Intelligence”

Outstanding project and people management skills with experience managing large projects and cross-functional teams

Excellent usage of Communication Tools like Microsoft Office, Adobe Creative Suite, Google Workspace, Social Media Platforms (YouTube, Instagram, LinkedIn, Twitter, Facebook)

Versatile use of Writing Techniques like Copywriting, Content Development, SEO, Blogging, Press Release Writing

V O L U N T E E R R O L E S

English Language, Literature in English, Business studies and Home Economics Tutor, NYSC, Government Secondary School, Numan, Adamawa State, Nigeria – 2005 – 2006.

Volunteer Career Coach, Local Youth Church.

Volunteer Marriage Counsellor – Local Gathering for Singles.

Volunteer Content Creator – 2 Local Church social media Pages.

Volunteer Caregiver for Old people – Local Church Member.

Volunteer Peer Educator Trainer – Trained over 300 adolescents on the need for abstinence and good hygiene.

P U B L I C A T I O N S

Demonstrated records of accomplishments in preparing, outlining and writing engaging fresh contents, logical and methodical with creative eye for details and diligence in producing exceptional work. Well versed in building interest in readers, and critically approaching problems.

Yes, I Do (2010) A 30 page collection of love poems.

The Shepherdess, Her Sheep and Her Shelter (2012) – A 70 page book on Marriage.

Shattered By Silence (2018) – A 40 page book focusing on overcoming abusive relationships (listed on Kindle, Amazon, Goodreads).

Caged (2018)- A 40 page book focusing on the power of forgiveness (listed on Kindle, Amazon, Goodreads).

The Untold (2022) – A 120 page Fiction.

Quotefied, A thriving Facebook Blog where my original quotes about life hacks, love, relationships are daily posted.

A personal blog – www.ifedolapoogunniyi.art.blog, where my original thought-provoking poems are daily posted.

Friday Fact Newsletter (2022) – A detailed technical write up of company products sent to more than 2,000 clients every week.

Acted as the organizations Public Relations Officer. 4

L A N G U A G E S

Yoruba (Native)

Hausa (Basic)

English (Professional)

French(Proficient)

E D U C A T I O N

Higher National Diploma in Administration 1997 - 2004 The Polytechnic Ibadan, Oyo State, Nigeria Class of 2004 R E F E R E N C E

To be supplied on request



Contact this candidate