Customer Service Breakfast Attendant
Resume:
Katherine Murillo Breakfast Attendant
Experience
OFFICE COORDINATOR SUPERIOR CLEANING, NEW YORK, NY JAN '13 - PRESENT
Breakfast Attendant Holiday INN, New york, Ny
Serve breakfast
Attend the clients
Dishwasher
Prepare food
Maintain everything clean
Refill pastries
Make sure everything is ready for the client to get their food Etc etc
JAN '19 - JAN '21
646-***-**** ad4z4i@r.postjobfree.com Bronx, Ny 10452 Experienced and dedicated professional with 20 years of expertise in housekeeping and management roles. Proven track record in ensuring cleanliness, managing teams and delivering exceptional customer service in the hospitality industry. Bilingual in English and Spanish, reliable, and punctual. Seeking opportunities to utilize my skills and contribute to the success of an organization. Trained, supervised, and assisted in the managing of the housekeeper teams in a myriad of hotels and private offices across New York City and New Jersey including the Comfort Inn NJ, Residence Inn 43rd Street, and several properties managed by Hersha Hotels
Performed Human Resources duties such as recruiting, reviewing resumes, handling interview appointments, creating schedules, processing payroll, and translation services Provided customer service, answered phones, and served as a liaison between the staffing agency and the hotel management team.
Restocked supplies throughout the day to ensure an adequate supply of food products was available at all times.
Demonstrated strong organizational skills in stocking and restocking food items during peak hours. Assisted in setting up buffet style meals for large groups of guests. Verified that all food items were prepared according to company recipes and standards. Demonstrated knowledge of product offerings through effective communication with customers. Utilized problem solving skills to address customer complaints in a timely manner. Communicated well with other staff members to coordinate meal preparation tasks. Assisted in preparing special orders for customers with dietary restrictions. Maintained accurate records of sales transactions for end-of-shift reports. Performed served, cleaning, and stocked duties in establishments, such as cafeterias, and dining rooms, to Breakfast Attendant HOLIDAY INN, HAMPTON INN, New York, Ny Breakfast attendant
JAN '19 - JAN '20
HOUSEKEEPING FLOOR SUPERVISOR HOLIDAY INN, HAMPTON INN, New York, Ny JAN '04 - APR '10
facilitate customer service.
Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
Greeted and seated customers.
Set tables with clean linens, condiments, and other supplies. Served ice water, coffee, rolls, and butter to patrons. Maintained adequate supplies of items, such as clean linens, silverware, glassware, dishes, and trays. Replenished supplies of food and equipment at steam tables and service bars. Washed glasses or other serving equipment at bars. Carried trays from food counters to tables for cafeteria patrons. Refrigerated units with wines and bottled beer and replaced empty beer kegs. Carried linens to and from laundry areas.
Performed daily cleaning duties such as washing dishes, sweeping floors, and wiping tables. Provided excellent customer service to guests of the hotel, ensuring their satisfaction with breakfast amenities.
Prepared hot beverages for customers such as coffee, tea, or cappuccino. Greeted customers warmly upon arrival and provided them with menu information. Maintained a clean and sanitary environment by following health and safety regulations. Monitored expiration dates on stored food items and discarded any expired products immediately. Restocked supplies throughout the day to ensure an adequate supply of food products was available at all times.
Demonstrated strong organizational skills in stocking and restocking food items during peak hours. Assisted in setting up buffet style meals for large groups of guests. Followed proper procedures for handling food products in order to prevent contamination or spoilage. Performed opening and closing procedures including locking doors, setting alarms. Conducted inventory checks regularly to identify shortages or overstock of items. Verified that all food items were prepared according to company recipes and standards. Carried linens to and from laundry areas.
FOR DIFFERENT HOTELS IN NYC INCLUDING DOUBLETREE, HILTON SPA Supported the Housekeeping department by ensuring the cleanliness of the hotel Assigned work duties to team Members
Performed routine inspections of all checkout rooms Inspected service areas, storerooms, and corridors Scheduled and supervised deep cleaning and special projects Room Attendant, Breakfast attendant, supervisor FAIRFIELD INN, NY JAN '17 - JAN '19
OPERATIONS MANAGER CLEANING
FEB '11 - MAY '13
Education
Managed and train room attendants and other Team Members. Breakfast attendant
Manage the staff responsible for cleaning hotel facilities and assign them to a direct location Interview new applicants and train new employees
Prepare Performance reviews and counsel employees about their performance Maintain a checklist of routine and daily cleaning Investigating any client's complaints and taking steps to ensure that that issue will not recur Ensure that there is enough adequate cleaning supplies Collecting and verifying timekeeping information and processing payroll. Ran errands such as taking laundry to cleaners and buying groceries. Sorted, counted and marked clean linens and stored in linen closets. Carried out deep cleans in kitchens including ovens and fridges. Cleaned rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers. Observed precautions required to protect hotel and guest property and report damage, theft and found articles to supervisors.
Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
Washed dishes and cleaned kitchens, cooking utensils and silverware. Dusted and polished furniture and equipment.
Kept storage areas and carts well-stocked, clean, and tidy. Changed bed linens and towels on a regular basis according to client's instructions. Demonstrated capacity to follow all safety protocols related to the use of chemical agents and equipment operation.
Used wheeled carts to transport linens, towels and cleaning supplies around hotel. HGI, HAMPTON, CANDLEWOOD SUITES
Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings. Managed the daily operations of multiple departments to maximize efficiency. Utilized problem solving skills to anticipate potential risks or obstacles within the organization. Resolved conflicts between employees and departments. Maintained accurate inventory records while ensuring optimal stock levels at all times. Prepared staff work schedules and assigned specific duties. Maintained professional working relationships and promoted open lines of communication with staff. Tracked company inventories and ordered new products to replenish equipment levels. Completed coursework towards High School Diploma in English English language center, Bronx, Ny
US
English learned
Manabi instituto, Portoviejo, Manabi
JAN '98
Programador of systems
Skills
Responsable, puntual reliable team worker
Service and client relations, detailed oriented, team player, adaptability, problem solving and critical thinking Sleek English and Spanish Attention to Detail Ability To Lift Team Player Computer Skills Conflict Resolution Public Speaking Active Listening Basic Math Skills Positive Attitude Customer Service Ability To Multitask Excellent Communication Food Preparation Cleaning and Disinfection Standards Food Safety Safety Precautions Guest Assistance Resolving Guest Complaints Professional Relationships Clean Dining Areas Complaint Handling Customer Seating Restock Shelves Collect Trash Stocking Certifications
OSHA's training Sexual harassment training
References
Carmen Romero
Fisher Company
Economist
Cued Marie Medina
Howard 11 Hoyel
Manager
Eduardo Rosas
Weichert Financial Group
Broker Real State Manager
Family
ad4z4i@r.postjobfree.com
Manager
ad4z4i@r.postjobfree.com
Family
ad4z4i@r.postjobfree.com
Awards
Best supervisor Best employee
Additional Information
Mostly I worked and working for the same company, I would like to learn more about costumer service, thank you for the opportunity
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