**** ******** **.

Carrollton, TX *****

Phone 972-***-****

E-mail ad4z4c@r.postjobfree.com

Sarah E Pearson

Objective

My objective is to find a job where I can use my skills and experience to better myself in the workforce.

Work experience

4/2016-Present Amerisource Bergen Corporation Frisco, TX

PCC

I have worked for Amerisource Bergen since 4/2016. I started as a PCC for the Biogen program. I helped with the transition of this program when the time came and took over the primary role for the Zinbryta program.

5/2010-7/2014 Walmart Mail Order Pharmacy Carrollton,TX

PCR

In this position, I worked customer service for a pharmacy in a call center environment. I was promoted to a position where I worked closely with a small team of pharmacists to schedule one on one appointments with patients through the Humana medicare plan. I also worked on a program to answer calls for local Walmart pharmacies in the call center.

07/2007-11/2008 OTN/IVP Care (McKesson) Frisco, TX

PCR 1

In this position I have worked as a customer service representative servicing patients with Multiple Sclerosis, Rheumatoid Arthritis, Cancer, and other various illnesses in a pharmacy setting. My main responsibilities have been working for the TEVA program which administers financial assistance to Multiple Sclerosis patients. In this capacity, I stay in contact regularly with TEVA and The National Organization of Rare Diseases (NORD) through email and phone to make sure vouchers and referrals are on file for patients so the orders can go out in a timely manner. I also make 30-45 outbound calls regularly through activities set up to ensure the patients are taken care of . I also work the spreadsheets for CDF (Chronic Disease Funding) and TEVA. While taking care of these responsibilities, I am also staying in ready status so I am available to take inbound calls when necessary to help my team

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10/2005-07/2007 Wal-Mart Mail Order Pharmacy Carrollton,TX

Customer Service Representative

Customer service representative taking incoming calls in a call center environment from customers who are placing refills, needing price quotes or needing general customer service. I also placed outbound calls to customers for balance calls and taking payments by phone for prescription orders. I can accept payments by check, by phone, credit card or give information on how to mail in the payment. If patient is mailing in the payment, I placed the order on hold until the payment is received. I have also done data entry work when requested.

02/2002-10/2005 New Benefits Dallas, TX

Mail Order Pharmacy Coordinator

When I first began working for New Benefits, I started as customer services representative for this discount health benefit plan giving provider referrals, price quotes, and general customer service in an inbound call center. I was then given the position of Mail Order Coordinator where my duties included working with clients and the mail order pharmacy we worked with to keep the prices of the prescriptions in line with what they needed to be. I monitored all the pricing done by representatives and sent out multiple emails to the call center to regulate what pricing was being done. I dealt one on one with representatives at Precision Rx Pharmacy in Client Services to ensure the pricing issues were resolved for our customers. I also called customers directly on a regular basis to make sure they were being serviced accurately.

2000-2002 Telvista Plano, TX

Customer Service Representative

Customer Service Representative for a prepaid cell phone company named Tracfone. Here, I activated minutes for customers in an inbound call center environment. While also employed with Telvista I worked a contract during this time for QuickBooks, where I took inbound calls and assisted customers in installing software for Quickbooks over the phone on their home computers.

Skills

Type 50wpm

Excellent communication and phone skills. I work well independently and with a group. I have good time management skills.

Extensive experience in pharmacy and specialty pharmacy call center and customer service.

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