* Management
= Customer Service
« Process
Improvement
Sales
Operations
Inventory Control
Special Events
Social Media
Promotions
REFERENCES
Callie Capron — Previous CO-
worker
James Alic - CO -Manager,
Tavern on the Avenue
Tom Williams — Previous
Owner, Tavern on the
Avenue
Benjamin Stayberg
Saint Paul, MN * 612-***-**** ad4z43@r.postjobfree.com
Enthusiastic, upbeat and refiable professional Reekng a new opportunity. DaYe Soe 20 years of
‘ngustry and know what it takes fo 9 above and
managerial experience in the service / hospitality indust
beyond to build a loyal customer base, Customers deserve to feel respected, valued and heard; lam
committed to building long - lasting relationships grounded in respect and ‘commitment to deliver the
best solutions to meet customer wants / needs.
Words my customers use to describe me: uplifting. attentive, helpful, accommodating. smiley, energetic,
hard - working. mofivated.
RECENT EXPERIENCE
pay Sheet Bor and Gil, Lead Bartender 2019-2021
Full-time bartender / Manager
Provided exceptional customer service in a high — volume, fast — paced
environment
Promoted restaurant and
Managed special events
Successfully built relationships with customers and restaurant statf
Managed bartending and restaurant staff
Managed front of house and back of house operations
2012-2019
Bennetts Chop & Railhouse, Lead Bartender & Manager.
iced environment
Provided customer service in a high -volume, fast — Po
Learned to make standard and signature drinks to adhere to customer orders
Educated customers on food and drink menu
Served 300 + customers on average with high sales
Replenished bar and maintained inventory to meet customer demands
Partnered with serving and kitchen staff to provide an enjoyable customer
experience end to end
e Helped plan and execu
Patrick's Day events
e Created relationships a1
Effectively used social me:
tender & Manager 2003-2010
happenings via social media
te special events (fundraisers. reunions, parties, Saint
nd loyalty with every customer
dia to promote happenings and drive business
Tavern on the Avenue, Lead Ba!
Bartender in a fast — past high tum environment
Provided exceptional customer service
Managed bar and restaurant staff
Managed bar and restaurant scheduling,
Consistently paid attention to detail and maintained a guest-
Maintained bar inventory, specials and promotions
Established “client base” of regulars who frequently requested my service
Trained multiple bartenders and serving staff
Managed front of house and back of house operations
PTO and special event staffing
driven culture