Alicya Jackson

***** ******* ***** ************, ** 32246 ad4z3w@r.postjobfree.com 904-***-****

Skilled professional that brings experience and a passion for customer service and management to create a nourishing workplace. Skilled in staff training and mentoring, customer service, and people management.

SUMMARY OF QUALIFICATIONS

Skilled in the following areas: Office Management, Staff Coordination, and Employee Support and Development

Adept and experienced in supervision and problem solving. Excellent qualifications in communications and leadership.

Proven success in fast-paced and challenging environments. Quick study in new technology.

Computer skills include: MS Office, MS Windows, Outlook, Paylocity, Zoom, WebEx, GoToMeeting, Microsoft Teams

Research and Laboratory skills: Operation and safety protocol for Bio-lab safety levels I & II

Generation, preparation, and maintenance of bacterial cultures

Basic In-situ and In-vitro techniques in mammalian cells

Basic microbiological techniques: preparation of prokaryotic and eukaryotic cell smears, preparation of simple and gram stains

Basic bacterial identification methods and techniques

Universal, differential, and selective media used in microbiological labs

Proficient in the utilization of modern laboratory tools and instruments

Proficient in the utilization and maintenance of compound light microscopes

Perform lab assistant duties

Able to conduct undergraduate research in microbiology for allied health professions

Core Competencies

Confidentiality/Ethics

Staff Training

Exceptional Oral & Written Communication Skills

Supervisory/

Management Skills

Client/Public Interaction

Employee Relations

Customer Service

Alternative Dispute Resolution

Computer Proficient

EDUCATION AND TRAINING

Florida State College of Jacksonville, Jacksonville, Florida

Associates in Science – Dental Hygienist

Graduated : In Progress

Sandalwood High School, Jacksonville, Florida

High School Diploma

Graduated: June 2021

Affiliations:

Junior Civitan Club

National Society of Leadership and Success

PROFESSIONAL EXPERIENCE

FAMOUS FOOTWEAR DECEMBER 2018- APRIL 2019

SEASONAL SALES ASSOCIATE

Perform sales work, such as greeting and assisting customers, and stocking shelves

Manage and operate register

Maintain product knowledge of on-trend shoes, styles, brands, and stability of shoes

Assist customers with any questions needed and make sure they are in a healthy environment

ADVENTURE LANDING MARCH 2019 – DECEMBER 2021

BIRTHDAY SUPERVISOR /BIRTHDAY HOST/ CALL CENTER/ FOOD & BEVERAGE/CABANA GIRL

Responsible for coordinating setting up, cleaning, and maintaining the party area

Assist with birthday tours, bookings of birthdays, planning and day of party execution

Assist with serving food, beverages, and cake to party guests

Assist with delivering the best possible experience for birthday clients and helping solve guest issues

Assist with training of new hire party host

Assist with managing the hosts on shift

Closeout party payments through the POS system

Monitor parties to ensure they adhere to a strict party timing schedule

Assist with maintaining party supplies at par levels

Assist as needed on other areas as requested by a lead or manager and maintain uniform standards and professional appearance

Serviced 9 cabanas- taking orders, bringing up the food, and many times when busy I would prepare the order.

FLORIDA STATE COLLEGE AT JACKSONVILLE SEPTEMBER 2021-MAY 2022

LABORATORY ASSISTANT

Organizing labs for the professors before the day it is being tested

Sterilizing, calibrating, and setting up lab equipment

Labeling, sorting, and storing lab samples

Monitoring and reporting on experiments when required

Disposing of waste and storing lab equipment after use

Performing laboratory testing

LOWE’S HOME IMPROVEMENT JANUARY 2022- JULY 2022

SALES ASSOCIATE CASHIER

Greet customers entering the establishment

Ringing up purchases and making change correctly

Informing customers of upcoming sales events, they may be interested in

Opening store credit accounts whenever possible to help grow store revenue

Stocking the front area and putting away merchandise

Helping customers locate the necessary merchandise by pointing them to the right aisle

Ringing up purchases and making change correctly

Maintain clean and orderly checkouts areas and complete general cleaning duties such as sweeping floors, wiping down the registers and scanners, restocking grocery bags, and lastly emptying trash cans

TOPGOLF JULY 2022- FEBUARAY 2023

GUEST SERVICES ASSOCIATE

Assist them in enjoying the fun and excitement of the game of Topgolf.

Use the game and bay assignment systems so Guests are quickly able to begin their games.

Give bay tours to playmakers to access their bay essentials.

BUFFALO WILD WINGS JANUARY 2023- NOVEMBER 2023

CASHIER & SERVER

Main responsibility of taking and giving out orders from the customers

Balance cash drawers, answer questions from the customers with regards to the menu items

Deal with different types of issues associated to customer service and other special duties as delegated by the management.

Main duties and responsibilities of servers are to take orders and serve them to customers while ensuring that all the primary requirements of every customer are well accommodated.

Make sure that all the operating standards of the restaurant are always observed when it comes to food handling and preparation.

Provide suggestions to customers when ordering their food or beverages and they must implement the one hundred percent customer service satisfaction.

Be able to relay all food orders to the kitchen in a very efficient manner to make sure that every food order is processed accordingly.

TWIN PEAKS MAY 2023- PRESENT

TWIN PEAKS GIRL

Adhering to all Presentation Guidelines

Interaction with and entertainment of guests

Promotion of events and specials that promote the good will and profitability of the business

Best-in-class service and hospitality, greeting guests, executing food and drink orders (including taking the order, suggestive selling, ringing in the order, delivering food and drinks to the table, checking back for re-orders, pre-bussing, and settling the check properly)

Any other duty/responsibility that management may deem necessary

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