Collector and administrator and

Theresa (Terie) Dorfmeister

** ********* **** · Ronkonkoma, New York 11779

Mobile: 631-***-**** · E-mail: ad4z1w@r.postjobfree.com

Dear Employment Administrator:

My experience and education has led me to present the enclosed résumé as an expression of interest in securing a new employment opportunity. I have extensive experience in executive assistance functions.

I have structured my life to advance both personally and professionally, with a strong commitment to the development and application of my capabilities and knowledge. My proven ability to define problems, develop alternatives, and implement solutions has brought praise and respect from others. Throughout my background, I have established objectives in all areas of my involvement. A hard working and ambitious individual, I consider my ability to relate and communicate effectively with others one of my most significant assets.

The résumé summarizes my background and attributes. As there is more to relate, I would appreciate the opportunity to meet with you to specifically discuss how I could contribute to your organization.

Thank you for your consideration. I look forward to your reply and an early meeting.

Sincerely,

Theresa Dorfmeister

Attachment

Theresa (Terie) Dorfmeister

96 Arlington Road · Ronkonkoma, New York 11779

Mobile: 631-***-**** · E-mail: ad4z1w@r.postjobfree.com

Profile: Expertise in comprehensive administrative / executive assistance functions, customer service/relations, and human resources training and development

Proven ability to efficiently handle multiple tasks

Consistently ensure productive and high-quality work

Meet stringent specifications and deadlines

Well-developed interpersonal competence

Strong self-disciplined motivation

Highly effective skills in evaluating, organizing, and communicating.

Employment:

C.Tech Collections Inc., Mount Sinai, NY

collector/ administrative Assistant (March 2014 to March 2020)

call patients to collect outstanding medical balances.

interact with clients to resolve billing or insurance issues.

work skip accounts locating patients new addresses.

Aspen Agency (Verizon)

Contingent Worker (04-09 thru 10-11)

Facilitated Training of new Associates from 4-09 thru 10-09

Facilitated Net Promoting Score group, ASSISTED TOP Executives AT VERIZON IN providing the highest level of customer service to residential clintele (10-09 thru 10-11)

Receptionist/ Medical Billing/ Dr. James Crovello – Port Jefferson, NY (05- 12/2008)

Meet and greet clients; effectively communicate both in person and over the phone; schedule appointments; submit medical billing both manually and electronically…

Proficiently resolve challenges that impact work through systematic handling of multiple tasks to meet optimum quality outcomes

Receptionist / Behavioral Health – Commack, NY (‘03-5/05)

Meet and greet clients; effectively communicate both in person and over the phone; schedule appointments…

Customer Service Representative / Executive Assistant / Team Leader

Verizon Corp. (formerly Bell Atlantic/NYNEX/NYTele) – New York, NY (`80-`03)

Promoted through increasingly responsible assignments, the range and scope of responsibilities have been far reaching…

Directly assisted the top executives of this Fortune 100 Company - the CEO, President, Executive VP, COO, and CFO – in providing the highest level of customer service to our business and residential clientele…

Efficiently planned, coordinated, and implemented day-to-day business operations in my area…

Accurately researched, compiled, and prepared extensive informational and financial data on customer records for precise executive decision-making on customer service…

Proficiently utilized computer systems with Microsoft Windows, Word, and Excel…

Successfully performed customer service – communicating well with customers both in writing and over the phone – precisely evaluated clientele requirements; quickly identified, defined, and solved problems; generated excellent relations to produce better business…

Assessed the immediate and continuing needs of our customers and established priorities for providing appropriate interventions based on acuity level…

Directly communicated response from efforts to members of a multidisciplinary executive management team

Actively participated in corporate management meetings to bring about new ideas, ways of thinking, and problem-solving techniques to improve customer service…

Served as a Team Leader to effectively train, cross-train, and supervise customer service personnel – provide close support – develop strong customer service teams…

Conducted comprehensive classroom style training programs and “train-the-trainer” initiatives on customer service – developed and implemented lesson plans – designed and wrote original worksheets for personnel – consistently maintained an effective learning atmosphere – varied the pace and focus of training to accommodate the diversified needs of employees at different developmental levels

Education: Human Resources Certificate, 2000 and Business Administration credits

St. Joseph’s College – Patchogue, NY

Public Speaking & Sales Programs / Dale Carnegie Institute

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