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Customer Service Team Member

Location:
Littleton, CO
Salary:
24 an hour
Posted:
April 14, 2024

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Resume:

Diana Dennis

**** *. ******** *** ********* CO **128 303-***-**** ad4z1m@r.postjobfree.com

Objective

I went to college to expand my education, and worked two jobs to pay for my education and family expenses. I am not afraid of new challenges, and I have proven to be a very dedicated, trustworthy, and dependable individual. These are some of my personal qualities I would bring to a new position.

• Quick Learner

• Responsible

• Trustworthy

• Dedicated

• Loyal

• Dependable

Education

BACHALOR DEGREE APRIL 2012 COLORADO STATE UNIVERSITY GLOBAL

·Major: Organizational Leadership

Skills and Abilities

While working in the mortgage industry I have learned a great deal about providing excellent customer service, training and supervising personnel, I graduated from college with a B.S in Organizational Leadership in April 2012 and would also like to apply the education I have received to make a positive contribution to a great company. These are some of the skills I would bring to a new position.

• Work Flow Skills

• Reverse Vision Software

• Integra Software

• QuantumReverse Software

• Excellent Customer Service

• Meeting Deadlines Under Pressure

• Problem Solving Skills

• Strong Supervisory Skills

• Managing Inventories & Costs

• Training & Evaluating Personnel

• Attention to Detail

• Strong Work Ethic

• Strong teamwork

Experience

CLOSING /FUNDER MOVEMENT MORTGAGE JAN 2023- MARCH 2023

Cleared to close in accordance with company, investor, and federal guidelines for compliance w/r/t consumer disclosures. Worked in conjunction with loan officers, processors, and underwriters to coordinate the resolution of all closing-related investor suspense issues. Generated closing packages, ensure their proper execution post-close, and confirm that all conditions have been met prior to granting funding authorization. Regularly achieved the highest volume of closed loans in Dept. Assignments include scheduling closings, ordering payoffs, verifying employment . Built vesting, closing purchases, closing refinances, checking legal descriptions, Verifying that parcel numbers are correct .Reviewed final documentation and mortgage closing packages and approving HUD1s for retail and wholesale loans.

CLOSING /POST CLOSER FAIRWAY INDEPENDENT MORTGAGE AUG 2023-JAN 2023

Cleared to close in accordance with company, investor, and federal guidelines for compliance w/r/t consumer disclosures. Worked in conjunction with loan officers, processors, and underwriters to coordinate the resolution of all closing-related investor suspense issues. Generated closing packages, ensure their proper execution post-close, and confirm that all conditions have been met prior to granting funding authorization. Regularly achieved the highest volume of closed loans in Dept. Assignments include scheduling closings, ordering payoffs, verifying employment . Built vesting, closing purchases, closing refinances, checking legal descriptions, Verifying that parcel numbers are correct .Reviewed final documentation and mortgage closing packages and approving HUD1s for retail and wholesale loans.

CLOSER CELEBRITY HOME LOANS, LLC OCT 2021- JULY 2022

Cleared to close in accordance with company, investor, and federal guidelines for compliance w/r/t consumer disclosures. Worked in conjunction with loan officers, processors, and underwriters to coordinate the resolution of all closing-related investor suspense issues. Generated closing packages, ensure their proper execution post-close, and confirm that all conditions have been met prior to granting funding authorization. Regularly achieved the highest volume of closed loans in Dept. Assignments include scheduling closings, ordering payoffs, verifying employment . Built vesting, closing purchases, closing refinances, checking legal descriptions, Verifying that parcel numbers are correct .Reviewed final documentation and mortgage closing packages and approving HUD1s for retail and wholesale loans.

CLOSING COORDINATOR/FUNDER 1ST REVERSE MORTGAGE USA JUNE 2016- OCT 2021

Closed up to 85 loans a month. Managed a team through the pipeline management. Trained in coming closers on Reverse Vision and Xdocs. Lead the communication with our title companies through on site training and working with them one on one. Cleared to close in accordance with company, investor, and federal guidelines for compliance w/r/t consumer disclosures. Worked in conjunction with loan officers, processors, and underwriters to coordinate the resolution of all closing-related investor suspense issues.

Generated closing packages, ensure their proper execution post-close, and confirm that all conditions have been met prior to granting funding authorization. Regularly achieved the highest volume of closed loans in Dept. Assignments include scheduling closings, ordering payoffs, verifying employment. Built vesting, closing purchases, closing refinances, checking legal descriptions, Verifying that parcel numbers are correct. Reviewed final documentation and mortgage closing packages and approving HUD1s for retail and wholesale loans. Completed the wire request on all closed loans and sent wire information to title and escrow

POST- CLOSER 1ST REVESERSE MORTGAGE USA NOV 2014-JUNE 2016

Audited all closed files. Shipped file to all investors per there requirements. Cleared all investor pends. Completed the FHA case binders. Help get the GNMA certificate for the company. Help service our servicing portfolio by sending docs to GNMA.

ASSISTANT MANAGER GARBANZO MEDITERRIEAN GRILL NOV 2010- FEB 2014

·I have learned the daily and weekly activities of running a restaurant business. I am responsible for managing up to 17 people, including the scheduling, hiring, training, and evaluations. I am also responsible for maintaining the high level of customer service, and ensuring all food preparation meets with health regulations and company policies. I review our P&L statements, manage our inventory levels, and prepare the ordering requirements for the restaurant. I am also responsible for adhering to the cash handling procedures of the company, including balancing and reconciling.

MANAGER PIZZA HUT MAY 2002 – OCT 2010

·From delivery driver to Restaurant Manager, I have been responsible for all the activities of running the restaurant. I have managed up to 25 people, including the scheduling, hiring, firing, training, and evaluations. I am also responsible for maintaining the high level of customer service expected, and ensuring all food preparation meets with health regulations and company policies. I review our P&L statements, manage our inventory levels, and prepare the ordering requirements for the restaurant. I am also responsible for adhering to the cash handling procedures of the company, including balancing and reconciling.



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