SOPHIA MARTINS
P.O BOX KN ****, PHONE +233-*********),(233*********) ad4yzv@r.postjobfree.com
PERSONAL INFORMATION
OBJECTIVES
Seeking to build a career in a challenging organized environment to achieve corporate objectives PROFILE
Self-motivated with dedication to duty, intelligent and dynamic hardworking, a graduate in Business Administration
Proven leadership skills including managing and motivating other team players to achieve company goals. A perfect team player, highly adaptable to new technologies in all fields. Excellent analytical, communication and interpersonal skills, and want an exciting and challenging career with a result-oriented and fast-growing organization. Computer literate with proficiency in Microsoft office applications, Internet, Powerpoint Presentations, corel draw and Typo3, Google analytics, Tweetdeck, Photoshop etc.
NATIONALITY - Ghanaian
GENDER - Female
LANGUAGES - English, Twi, Yoruba
EDUCATION
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY Business Administration Accra GH
Major: Marketing Aug 2015 - July 2017
CAPE COAST POLYTECHNIC
Major: Marketing Cape Coast GH
Oct 2010- July 2013
Related Courses: international marketing; Computer literacy; customer communication; Business law: Communication skills; Accounting; Marketing information system; Marketing environment etc.
NEW ERA GIRLS SECONDARY SCHOOL Lagos, NG
Sept 2001- June 2007
EXPERIENCE
Bolt Food Ghana Accra, Ghana
Position: Restaurant Sales Specialist March 2023 - Till Date
● Responsible for the whole sales funnel, including leads processing, prospecting, cold
● calling, planning meetings and closing.
● Achieve growth and hit sales targets.
● Record all daily activities performed in the CRM to generate history.
● Be the first contact of new partners, supporting them in the onboarding experience and all
● operational and administrative issues that it entails.
● Collaborate with the Partners Operations team to smoothly activate all partners.
● Solve daily commercial or operational issues.
Glovo Ghana. Feb 2022 - March 2023
Position: Account Manager
• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
• Ensure that Glovo has the best content by signing exclusivities with partners.
• Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
• Improve Glovo’s revenue through commission renegotiation and selling assets.
• Understand, build action plans and follow up on churned and inactive partners.
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.ng assets.
Glovo Ghana
Position: Sales Executive. Feb 2021 - Jan 2022
● Responsible for the entire sales process with new partners to source and negotiate the best products in your city to deliver it to our customers
● Meet monthly objectives defined by the company and team
● Daily report with the tasks executed (calls and visits) JUMIA GHANA Accra GH
Position: Corporate Sales Executive (Jumia Travel) July 2019 - Jan 2020
● Hunting for new client (Handling and managing existing clients
● Researching and identifying sales opportunities, generating leads, targeting identification and classification.
● Performing territory and account management
● Using phones, emails and internal marketing tools to perform selling activities and customer interactions.
● Maintaining required activity metrics via phone calls, appointment and demos
Ensuring proper servicing and after sales support to clients etc. BOOKING.COM (Nigeria) Lagos NG
Position: Account Executive June 2017 – June 2019
● Day-to-day proactive communication with partners in your region by telephone,
● Building productive relationships with partners to ensure that they offer the best availability and rate structure;
● Discuss opportunities with partners that will help improve business
● First point of contact for partners, answering questions and queries, taking action as needed
● Advise partners regarding their (potential) webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions, if applicable.
● Liaison person for partners to contact when they have operational questions by phone and email.
● Providing support to partners or Booking.com BV in building the webpage for venues and/or maintaining partner information on the Booking.com website;
● Verify that the website has accurate information on and pictures of partners;
● Delivering training by phone to new and or existing partners on how to use Booking.com’s tools and systems.
● Providing partners with information and advice mainly by phone, including follow-ups; Looking after IT/administrative related tasks;
● In consultation with the Market Managers, provide information support to Booking.com BV for new and existing partners;
● Conduct daily/weekly rate and availability checks on various platforms to check if the product is competitive etc.
BOOKING.COM (Ghana) Accra GH
Position: Account Executive Feb 2017 - June 2017
● Day-to-day proactive communication with partners in your region by telephone,
● Building productive relationships with partners to ensure that they offer the best availability and rate structure;
● Discuss opportunities with partners that will help improve business
● First point of contact for partners, answering questions and queries, taking action as needed
● Advise partners regarding their (potential) webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions, if applicable.
● Liaison person for partners to contact when they have operational questions by phone and email.
● Providing support to partners or Booking.com BV in building the webpage for venues and/or maintaining partner information on the Booking.com website;
● Verify that the website has accurate information on and pictures of partners;
● Delivering training by phone to new and or existing partners on how to use Booking.com’s tools and systems.
● Providing partners with information and advice mainly by phone, including follow-ups; Looking after IT/administrative related tasks;
● In consultation with the Market Managers, provide information support to Booking.com BV for new and existing partners;
● Conduct daily/weekly rate and availability checks on various platforms to check if the product is competitive etc.
RINGIER GHANA LIMITED Accra GH Position: Social media Specialist June 2016 - Jan 2017
• Daily postings on all social media platforms (Twitter, Facebook, WhatsApp, and Instagram etc.)
• Prepare social media plan for the week
• Monitor social media traffic on google analytics
• Timely response to comments and enquiries on all social media
• Develop promotional campaigns monthly
• Build WhatsApp subscribers
• Send WhatsApp subscribers latest offers, promotions or activities etc MOVENPICK AMBASSADOR HOTEL Accra GH Position: Marketing coordinator. Aug 2014 – June 2016
● Produce hotel brochures
● Monthly Presentation on Marketing Plan
● Attend to Marketing and Advertising enquiries
● Monthly report hotel Trust you score
● Update social media plan
● Produce monthly newsletter on
● Mailchimp Update MICE action plan
● with regional events Advertising and
● Marketing budget
● Design artwork for hotel promotion and advertisement
● Promote special events and offers on website and social media
● Update hotel website
● Deal with sponsorship and partnership request
● Monitor social media performance and update with activity UNION SAVINGS AND LOANS Accra GH Position: Scheme loan officer July 2013-Sept 2013
• Opening new customer account
• Attending to customer’s enquiries
• Processing of loans (personal and scheme loans)
• Loan disbursement to prospective customers etc.
LEADERSHIP / AWARDS/ TRAININGS/ OTHER ACTIVITIES
Glovo Ghana
Sales Force Ambassador (Training local team)
Booking.com Lagos NG
Exceptional Performance (Annual appraisal) March 2017 - March 2018 Booking suite Ambassador
Insight Ambassador
Learning Ambassador
Movenpick Ambassador Hotel (Award) Accra GH
Employee of the Month April 2015
Cape Coast polytechnic (Activities) Cape Coast GH
Electoral board member CJA July 2012 – July 2012
TRAININGS
(Booking.com)
Sales training Nairobi Kenya- Feb2017
Commercial conversation Dubai Arjaan - Oct 2018
Communication Webinar ( Udemy)
Google analytics Webinar ( Udemy) Soft skills training South Africa – 2018 Commercial Conversation training Barcelona Spain – Feb 2019 SKILLS & INTEREST
Proficient: Microsoft Word, Excel, corel draw, Publisher, PowerPoint, Typo3, Bitly (link creator tool), Photoshop, Tweet deck
Interest: Singing, Cooking and Dancing
REFERENCES
Booking.com
Abdelilah Chafik
Area Manager East, west Africa and Oceans
Phone - +254*********
Email: ad4yzv@r.postjobfree.com
Yimika Fagbenro (Reporting Analyst)
Formally the Country Manager
Booking.com B.V.
Singel 540 Amsterdam 1017AZ Netherlands
Direct +233*********
Mrs. Joyce Hagan (HR Manager)
Ringer Ghana Limited
P.O. BOX CT 9364
74 Boundary Road, American House, East
Legon,
Accra, Ghana.
Tel: +233-***-****-** / +233-***-***-***
Anna-Pearl Nkansah (HR Manager)
Moevenpick Ambassador Hotel Accra
PMB CT 343 Cantonments Ridge
Accra, Ghana.
Tel: +233-*********