John D. Ward

Chesterton, Indiana *****

C 219-***-**** • ad4yza@r.postjobfree.com

Global IT Director • Executive Lecturer • Retail • Consultant

Distinguished and dynamic leader and educator with a proven record of managing the development and deployment of innovative information technology solutions worldwide. Consistent history of improved productivity, significantly reduced costs, increased efficiency, enhanced quality, and strengthened financial results. Accomplished in recruiting and developing highly motivated and effective teams of internal employees and consultants spanning international and organizational boundaries.

Strategic Planning • Information Systems Development • Consultative Management

Program Management • Project Management • Budget Management • Strategic Management Reputation Institute • System Design, Development, and Deployment • Database Management ITIL • CMMI • RAD • DBMS • SAP Deployment • SAP UA • SAP SD, MM, QM, PP, FI, CO Modules • SAP Certification, Blackboard • Microsoft Office • Six Sigma • SPSS • Tableau • Lynda.Com • Assurance of Learning • MFT Business

Professional Experience

BASS PRO SHOPS – Portage, Indiana 1/2022 – 5/2022

Retail Outfitter in the Fishing Department. Assisted customers with purchase process, cross selling, up selling, register, and engaged customers in fishing advice.

Valparaiso University – Valparaiso, Indiana

Valparaiso University is an independent Lutheran institution that provides an encouraging environment for spiritual exploration by all. Valparaiso University enrolls about 4,000 students from most states and more than 50 countries, constituting an international, interconnected community. A focus on learning through service and emphasis on broadening experiences help Valpo students develop into thoughtful leaders who work to make the world a better place. Valparaiso University offers five colleges for undergraduates — the College of Arts and Sciences, College of Engineering, College of Business Administration, College of Nursing, and Christ College (honors college) — as well as graduate studies and a law school.

Executive Instructor, College of Business, 2010 – Present

Instruct undergraduate capstone Strategic Management course partnering with Fortune 140 Corporation.

Developed and deployed a new SAP Configuration course within the College of Business.

Developed and deployed SAP certification concentration.

Lead a team of Valparaiso University Students that finished first in the 2010 SAP Marketing Competition.

Developed and lead study abroad experiences to Germany and Costa Rica.

Leadership role on numerous university committees (Graduate Education Committee, AOL Committee,

AACSB Committee, Graduate School Honor Council).

Perform advising and mentoring role for Future Business Leaders of America/Phi Beta Lambda.

Courses Taught: SAP Configuration, Development, and Deployment, Introduction to Business, Management and Organizational Behavior, Leadership, Small Business Management, Strategic Management, Information Systems and Technology (MBA), High Performance Organizations (MBA) SAP Supply Chain Management, SAP Sales and Distribution, SAP Finance and Controlling, SAP Quality Management, SAP Production Planning, Database Management, SPSS, Advanced MS Excel, SAP Business Objects, Information Technology Management, Application Development Methodologies.

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Independent Consultant Current

Provide consulting and project management services to corporations primarily in the area of Information Systems and Technology. Extensive hands on and project management experience executing SAP software projects. Lead the testing phase of an SAP Consolidation Project at a Fortune 150 Company.

Whirlpool Corporation – Benton Harbor, Michigan 1994–2010

Whirlpool Corporation is the world’s leading manufacturer and marketer of major home appliances, with annual sales of more than $19 billion, more than 73,000 employees, and more than 72 manufacturing and technology research centers around the world. The company markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Brastemp, Bauknecht and other major brand names to consumers in nearly every country around the world. The company’s goal is to grow global sales to $35 billion by 2016.

Whirlpool Corporation – Benton Harbor, Michigan

Director, Global IT Operations, 2006–2010

Lead a team of 20 direct reports, five at the Manager level, and a total staff of 400 consultants from Accenture (supporting SAP implementation) and Keane (supporting legacy systems) in development and support of IT operations worldwide. Deployed best practices globally for testing strategies and methodologies, landscape management, system performance, internal controls, compliance, and the business-process advisor model within the AMS support structure. Serve as Program Lead and subject-matter expert for the Maytag Parts Integration Project and provide overall leadership to key global, North American, and Global Information Systems initiatives.

Leading migration of all in-house developed legacy applications, many developed by acquired companies, with multiple redundancies to SAP to drive global systems and reduce IT costs.

Leading role on Management Excellence Project that is projected to save more than $300 million over five to seven years by reducing costs for licensing, support, and hardware infrastructure.

Established and executed the Maytag Majors Post Go-live Support Plan, which required supporting thousands of business partners across six project command centers.

Director, North American Region Global Information Systems Deployment, 2005–2006

Lead development and deployment of IT systems for the North American Region, supervising a staff of approximately 130 internal and contract professionals.

Succeeded in managing a North American IS budget of $28 million to a favorable variance meeting stretch objective objetives.

Lead the deployment of the SAP solution to the core Parts Management and Distribution operations, yielding savings of $10 million annually, replacing 20 legacy systems, and providing Web services to distributors.

Directed the migration of the NAR SAP system support and maintenance to Accenture, effecting global savings of $2 million.

Lead several leadership education sessions including 21 Laws of Leadership, Leadership Alignment Discussions, Developing the Leader within You; conducted Learning Map Sessions.

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Director, NAR GIS Consumer and Appliance Care, 2004–2005

Managed all operations of a major call center. Participated in all phases of bringing college-level talent into Global Information Systems.

Deployed Siebel to add consumer data, enhance customer service, and create opportunities that generate additional revenue, turning support operations into a process that generated $1 million in new revenue annually.

Transformed the Whirlpool Canada Call center from a volume-based business to a customer-focused organization with the successful deployment of a Customer Relationship Manager (CRM) solution.

Lead the Customer 360 Project, an in-house package for managing millions of consumer data records that has been used successfully for outbound marketing campaigns and to support product recalls.

Manager, NAR GIS Parts Management, 2000–2004

Lead deployment of SAP to the Regional Parts Distribution Center and the Knoxville Call Center.

Coordinated IS participation in the relocation of a major parts distribution center.

Saved $15 million by outsourcing and completely redesigning business processes to a sourcing model.

Completed I-Mentor training and assisted in teaching several I-Mentor sessions to various business units.

Whirlpool Corporation – Benton Harbor, Michigan

Lead Analyst, NAR GIS Project Eagle, 1997–2000

Designed, developed, and deployed solutions to migrate business processes from legacy Whirlpool systems to SAP.

Improved efficiency and accuracy of AP 1099 Misc process with the development and deployment of an AP yearly data consolidation system at the vendor level to determine 1099 Misc eligibility.

Senior Analyst, NAR GIS Financial Systems, 1994–1997

Lead the deployment of M&D Financial Software to Whirlpool Canada and served as project manager for the Upgrade of NAR M&D Financial Systems software.

Keane Incorporated – 1992–1994

A leading IT and business process consulting firm.

Consultant, Whirlpool Financial Systems

Provided consultative support for the deployment of M&D Accounting software and for changes to the Whirlpool Manufacturing System to add a new manufacturing facility.

United States Steel – Gary, Indiana 1984–1992

A major heavy industrial manufacturing organization.

Systems Analyst

Implemented cost-reduction solutions within production finishing warehouses. Initiatives included the design, development, and deployment of Bar Code and Radio Frequency coil tracking and physical inventory systems. Deployed Production Planning and Scheduling systems at multiple USS locations throughout the United States and provided 24x7 support to business-critical manufacturing systems.

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EDUCATION

Indiana University Northwest Master of Business Administration, 1993

Organization Management and Business Administration

Post Bachelor Degree in Information Technology (PBC), 1984

Concentration in Systems Analysis, Design, Development, Deployment, and Management

Indiana University Bachelor of Science in Business Administration, 1982

Central Michigan University Graduate Certificate in ERP, 2014

SAP Terp-10 Certification

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