SEAN O’CONNOR

Victoria, BC V*V *Z* 236-***-**** ad4yyg@r.postjobfree.com

SYSTEMS ANALYST

Punctual and reliable service analyst with 5+ years experience working with technology and customer relations. Finding the solution to other’s problems provides utmost satisfaction. Quality assurance with a variety of desktops/software/OS with proven first run operations and successfully testing all functionality. Technology: Proficient in Microsoft Office Suite, Windows OS, Unix OS, Android, complex software such as Autocad, Microsoft Enterprise, Oracle, MSI, WISE. MS Project, BIOS Load Screen, LOGOS, and constantly adapting to new software

KEY SKILLS

Customer Relations IT Diagnostics IT Support Back-up tapes Databases Data Entry Operating Systems Software Install Peripherals Setup Support Server RAID setup One more KEY HIGHLIGHTS

• Educational and work experience supporting customers and troubleshooting technology • Independent troubleshooting resolving issues over phone regarding multiple technological processes

• Asset management (load assessment, disk space tracking, new equipment purchased for LAN/WAN office)

• Assembly of servers, desktops, laptops, hardware, software, networks, and peripherals EXPERIENCE

Janitor (volunteer), Camas Gardens, Victoria, BC Oct 2020 – Present

• Responsible for mopping residence hallways and elevators following residential policies and safety procedures

• Dispose of residential garbage

• Disinfect high touch areas such as the elevators and doors Labourer/Light Construction, Rhino, Victoria, BC Feb 2022 – Present

• Tasked with light construction duties such as pulling up carpets, demolition, and removing windows, pipes, and doors

• Required to set up for events including setting up tents

• Industrial cleaning duties to present spaces for grand openings after completion of project Cashier, Save On Foods, Victoria, BC Jan 2022 – Jun 2022

• Fostered repeat customers by effectively resolving customer complaints and attending to customer needs

• Scanned products and memorized product codes in order to provide proficient and quality customer service, including price matching

• Accurately processed cash, credit, and debit transactions

• Followed company protocols by maintaining till cleanliness and sanitation Stock Person, Wholesale Club, September-October 2021

• Filled shelves with stock facing and displaying to promote product sales

• Compression of cardboard boxes using recycling compression machine

• Identified stock in bailed stock, identified proper product location, and placed product where needed Helpdesk Agent, Startek (AT&T), Regina, SK Sep 2006 – Aug 2007

• Analyzed cell phone network for connectivity to troubleshoot customer devices • Sold cell phones, promoting more modern technology and basing recommendations on industry standards and customer preference

• Processed payments, and provided bill adjustments when required Security, Regina Folk Festival, Regina, SK Jul 2005

• Patrol of grounds in team of two to promote public safety at a large annually festival • Checked patrons’ safety and obeying of festival rules; radioed colleagues if conflict arose to remove patrons as necessary

• Regularly communicated status as cleared, to keep colleagues informed of patron activity on the grounds Technician, Sasktel, Regina, SK Apr 2005

• Troubleshooting technical failures including database connectivity, operating system functionality, and user profile installation

• Copying operating system from disk to setup initial Office environment for consumers if operation system became corrupt

• Determined whether hardware was salvageable, and disassembled hardware for recycling purposes Customer Success, Alberta Environmental Protection, Calgary AB Feb 2002 – Apr 2003

• Answering help desk phone troubleshooting issues with Microsoft Office operability, card lock, carl lock installation, ensuring pass-key and consumer profile match remotely to ensure network is safe from cyberthreats

• Setup new laptop and desktop operating systems for new consumers following government protocols

• Documentation of technical solutions due to any software/hardware/disk and network issues in order to encourage future success with product

• Scheduled onsite repair with consumer on phone and in person; followed up with customers following repair to ensure customer satisfaction

EDUCATION

Independent Study Masters of Divinity, Regent College, Vancouver, BC 2020 Diploma, Southern Alberta Institute of Technology, Calgary, AB 1999

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