Customer Service Mortgage Loan
Resume:
LAURA (LORI) WOFFORD
Middleburg, FL 32068
ad4yxw@r.postjobfree.com
Career Profile
Underwriting / Processing / Auditing / Customer Service / Billing / Scheduling / Sales Qualification Summary
● 30 years + experience working in customer service
● 25 years + experience in working in mortgage banking, including underwriting, prefunding and post closing audits, condominium project review/approval and mortgage processing
● Encompass Processing System, DU (Fannie Mae), LP (Freddie Mac) and Gus (USDA), LoanSafe, SAM.gov, OFAC, PC Lender Basic computer skills including Word, Excel, PowerPoint, QuickBooks Work Experience
November 2020 - September 2023 Prosperity Home Mortgage
(Home Services of America)
Mortgage Underwriter
Responsibilities:
● Perform an in-depth review of mortgage loan files including income, assets, credit and collateral to include SFR, Muli Unit, Condominium, Town Homes and PUD properties
● Underwriter loan to Fannie Mae or Freddie Mac guidelines with possible company overlays using DU and LP automated system through Encompass Operating System.
● Evaluate and ensure overall loan documents are accurate, complete and compliant.
● Ability to identify and/or clear red flags on LoanSafe fraud report including OFAC and SAM.gov alerts.
● Issue loan decision and condition file accordingly
● Review and approve conditions for compliance and completion of loan file.
● Provide excellent customer service to internal and external clients.
● Maintain current knowledge of client and investor requirements.
● Work one on one with Processors and Loan Officers in understanding underwriting decisions and conditions for a smooth, pleasant experience for the customer.
● Assist closing department on any last minute updates needed in order to get closing documents out in a timely matter.
October 2019 – October 2020 Digital Risk (Mphasis) Mortgage Underwriter
Responsibilities:
● Perform an in-depth review of mortgage loan files including income, assets, credit and collateral to include SFR, Muli Unit, Condominium, Town Homes and PUD properties
● Utilize client’s loan operating system to ensure accurate data entry
● Underwriter loan in accordance with client guidelines utilizing AUS or manual guidelines
● Evaluate and ensure overall loan documents are accurate, complete and compliant
● Ability to identify and/or clear red flag or alerts
● Issue loan decision and condition file accordingly
● Review and approve conditions for compliance and completion of loan file
● Provide excellent customer service to internal and external clients
● Maintain current knowledge of client and investor requirements
● Work one on one with Processors and Loan Officers in understanding underwriting decisions and conditions.
Laura Wofford page 1
Laura Wofford page 2
September 2016 – October 2019 Computer Share (LenderLive/PHH) Loan Coordinator
Responsibilities:
● Perform daily pipeline reports for management.
● Communicate with customer and loan officer while provided excellent customer service
● Review conditions received from borrower to confirm they meet requirements prior to sending to Underwriting.
● Assist borrower with any loan questions, concerns or problems they may have during their loan process.
● Work with borrower, loan officer, underwriting, closing, title and funding to make the process a smooth experience for the borrower.
● Review system, document and all income documents for accuracy.
● Make sure file stays in compliance throughout the loan process from beginning to end.
● Review title, appraisal, income, assets and all documents required by underwriting.
● Order payoffs, verification of employment, request tax transcripts, proof of home owners insurance, request condo questionnaires and master insurance policies.
● Schedule closing
January 2015 – August 2016 Florida Soft Wash, Middleburg, FL Office Manager
Responsibilities:
● Answering phone
● Sales of services
● Working up estimates and reviewing with customers
● Scheduling all jobs with customers and dispatching
● Accounts receivable and payable with QuickBooks
October 2009 – August 2014 Bank of America, Jacksonville, FL Condo Project Review Specialist
Responsibilities:
● Analyze documents and information and make decisions for common interest developments such as condominiums and co-operatives to assure the project and related documents meet BAC policy and secondary market investor requirements.
● Perform workflow coordination, initial file set up/system maintenance and other related support work.
● Work with internal sales, fulfillment and other credit risk associates to gather the necessary information: communicate with external agents such as Home Owners Associations, Property
● Management companies as well as insurance agents of the development.
● Update a shared data base with project analysis results and post project status. Refers more complex or out of policy issues to senior specialists and/or managers for final determination.
● Review, analyze and determine Condo project eligibility.
● Using analytical skills, evaluate BAC and investor guidelines and Condo project features to complete the determination.
● Gather, review and submit documentation to GSM's and HUD to obtain approval Loan Review Analyst II Representations and Warranties Private Label Securities (BofA) Responsibilities:
● Conduct both initial and rebuttal audit reviews of the loan file, complete a PDF support file, including any compiled documents supporting a successful reply and compose an appeal response to all findings.
● Compose an appeal, include a defense and all supporting documents or if an appeal is not warranted, recommend to management that the loan should be repurchased based on the research obtained.
● Responsible for conducting a complete and objective review of the repurchase request and the loan file and respond accordingly.
Laura Wofford page 3
Investor Auditor II under Representations and Warranties Government – Sponsored Enterprises (BofA) Responsibilities:
● Conduct a complete audit of the loan file, complete a PDF support file, including any compiled documents to supporting a successful reply and compose an appeal response to all findings.
● Compose an appeal, include a defense and all supporting documents or if an appeal is not warranted, recommend to management that the loan should be repurchased based on the research obtained.
● Responsible for conducting a complete and objective review of the repurchase request and the loan file and respond accordingly.
● Research and locating missing documents needed for appeals.
● Validate the finding from the investor.
● Verify guideline requirements to ensure the missing documents are required and if alternative documents were within guidelines.
Senior Quality Assurance Analyst (BofA)
Responsibilities:
● Audit In-line loans from Area Operations Center (AOC) and the Back Office Conversion (BOC) to ensure branches are manufacturing quality assurance for Conventional, FHA/VA, MHA, and other products as required by business needs.
● Audit loans within the In-line scope to ensure loans are aligned with Credit Quality Control (CQC) measures.
● Recommend modifications to quality assurance, underwriting, loan processing, and fraud prevention.
● Communicate with branches regarding quality, update when changes take place to ensure they are on track, and provide feedback on findings observed throughout the loan file.
● Overall maintain a positive partnership with branches and teammates to ensure manufacturing quality of residential loans.
July 2008 – July 2009 Wachovia Mortgage Jacksonville, FL Quality Assurance / Specialized Underwriter
Responsibilities:
● Site liaison for Corporate Specialized Underwriting Department responsible for submitting FHA Spot
● Condo Approvals and Trust Approvals.
● Specialized Underwriter for site responsible for working with the Corporate FHA Insuring Department.
● Main responsibility consisted of corrected error on weekly FHA error reports, to assure accuracy for FHA insuring. Correcting UFMIP premiums. Working with DE underwriters to get errors their MCAW (LT) worksheets, 92900A and all other FHA required forms property completed. March 2007 – July 2008 Washington Mutual Corp. Jacksonville, FL Credit Investigation Analyst I
Responsibilities:
● Review post closed files and perform compliance and credit reviews on loan documents from initial application to closing papers.
● Auditing the loan to ensure they meet company policy, government policy, and program and product guidelines.
● Perform QC audits on questionable documentation in files reviewing for possible fraud or misrepresentation using Lexis-Nexis, AVM’s and other fraud online research tools.
● Calculation of income, assets and rates.
● Reviewing appraisal and title.
Laura Wofford page 4
May 2006 – December 2006 Aegis Mortgage Corp. Jacksonville, FL Underwriter III
August 2005 – May 2006 Aames Home Loan, Jacksonville, FL Senior Underwriter
February 2003 – August 2005 Meritage Mortgage Corp. Jacksonville, FL Underwriter III
September 2001 – February 2003 Aames Home Loans, Jacksonville, FL Underwriter
References:
Amanda Grabowski
Former Team Lead
Prosperity Home Loans
ad4yxw@r.postjobfree.com
Rachel Beach
Senior Processor (Colleague)
Prosperity Home Loans
ad4yxw@r.postjobfree.com
Millicent Durant
Friend
DHI Mortgage
ad4yxw@r.postjobfree.com
Sara Yassine
Underwriter (Colleague)
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