FELICIA FASHAW-LARKINS

Bethlehem, GA

561-***-****

ad4yxp@r.postjobfree.com

OBJECTIVE Looking at new opportunities to continue my career with an organization that will utilize my past professional and educational experience to benefit mutual growth and success.

SUMMARY OF SKILLS & STRENGTHS

●Motivated Self -Starter, Trustworthy, Reliable

●Excellent verbal and written communication and interpersonal skills

●Skilled in Training others in Data Entry and Processing

●Customer Service and extensive knowledge in Call Center methodologies

●Strong Leadership skills

●Able to buildup and maintain Customer Service retention

●Excellent skills in Data Entry, Data Searches

●Highly skilled and results-oriented

PROFESSIONAL EMPLOYMENT AND EXPERIENCE

CLERK SPECIALIST III - CLERK & COMPTROLLER OF PALM BEACH COUNTY DECEMBER 2013-APRIL 2021

●Train Onboarding employees

●Verify e-Filing Portal, Judicial Portal, Quality Control, and combined Validation Queue

●Update and process all records required from Court Operations

●Maintain and process Confidential Court Records

●Telephone System assistance

●Executive Trainer for the Work-From-Home Program

CASE CONSTRUCTION SPECIALIST - CLERK & COMPTROLLER OF PALM BEACH COUNTY OCTOBER 2007-DECEMBER 2021

●Processed and constructed all files from the Traffic Crime and Misdemeanor Department

●Verification of all data input for all Cases which included: Name, Date of Birth, Social Security Number, Address and Background Checks

BOND CLERK SPECIALIST - CLERK & COMPTROLLER OF PALM BEACH COUNTY JUNE 2000-OCTOBER 2007

●Process and update bond information from bonds personnel

●Process all documents from Place of Detention (Penitentiary) to apply the required funds from the bond to open cases in the system

●Responsible for confirming and mailing refunds to depositors monthly

DATA ENTRY THIRD SHIFT - CLERK & COMPTROLLER OF PALM BEACH COUNTY MARCH 1999-JUNE 2000

●Processed Citations and Misdemeanor Cases sent via interoffice mail from County and Municipal Organization throughout Palm Beach County

●Verification of all information of these cases through the Department of Highway Safety and Motor Vehicles (DHSMV)

COURT ADMINISTRATOR - CLERK & COMPTROLLER OF PALM BEACH COUNTY OCTOBER 1993-MARCH 1999

●Each Court session – update forms during each case

●Apply accurate information submitted by the Judge, State Attorneys, Public Defenders and Private Attorney for each case

●Attend and assist Probation Officers and their Clients charged with an offense

●Direct Witnesses to the appropriate location

FILE CLERK / VIOLATIONS BUREAU / PHONE CENTER - CLERK & COMPTROLLER OF PALM BEACH COUNTY OCTOBER 1988-OCTOBER 1993

●Responsibilities included filing documents for Traffic and Misdemeanor Cases;

●Mailed Certified document copies to recipients;

●Assisted Customers with payments of citations and confirming court dates

●Answering incoming calls pertaining to Traffic and Misdemeanor Department

EDUCATION

BACHELORS OF SCIENCE DEGREE – SEPTEMBER 2007 – Palm Beach Atlantic University

GPA 3.34

ASSOCIATES DEGREE GENERAL STUDIES – SEPTEMBER 2000 – Focused studies on the Criminal System

HIGH SCHOOL DIPLOMA 1981 – 1985 - Boca Raton High School

VOLUNTEER EXPERIENCE AND LEADERSHIP SKILLS

Enjoyed assisting with the Elderly and Children in the community by providing transportation, grocery delivery and other services as needed

Collaborated with the local community by volunteering with the Little League Football and Cheerleading teams

Attended the local Church and volunteered on the Usher’s Committee and provided morning announcements

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