Melva Sanchez

Arlington, TX *****

ad4yvk@r.postjobfree.com

+1-682-***-****

I would like to be able to be the face of the company in scheduling. Giving each patient the care an time they need by giving them excellent customer service. Allowing them to feel safe Work Experience

Patient Scheduler

US Oral Surgery Management - Irving, TX

March 2023 to March 2024

Taking inbound calls from patients,Doctors, an Referring Offices. Schedule for 10 offices for 8 Doctors for dental extractions and implants. Taking patients demographics an scheduling in winoms. Scheduled Oral Surgeries for the Doctors.

Patient Scheduler

Touchstone Imaging - Lewisville, TX

July 2022 to March 2023

I take inbound calls from patients. I verify an update patient demographics. Any an all insurance information. I call patients to inform them of date an time of there appointments. If there are any delays to ensure they have there scan in a timely manner. Patient Access Representative

Urology Partners of North Texas - Arlington, TX

May 2021 to July 2022

I take inbound calls from patients who need to cancel or schedule appointments with our Dr's. We also send messages to the offices to ensure the patient gets there questions answered by medical assistant or by the doctor's.

Education

High school diploma

South Grand Prairie High School - Grand Prairie, TX September 1989 to May 1993

Skills

• Insurance Verification

• Medical Scheduling

• EMR Systems

• Medical Records

• SAP

• Customer service

• Accounts payable

• Documentation review

• Windows

• Communication skills

• CPT coding

• ICD-10

• ICD-9

• Medical Coding

• PeopleSoft

• Filing

• Medical Billing

• Anatomy Knowledge

• Microsoft Outlook

• Microsoft SharePoint

• Computer literacy

• Phone etiquette

• Computer networking

• Medical office experience

• EHR systems

• HCPCS

• Clerical Experience

• HIPAA

• Medical terminology

• EMR systems

• Anatomy knowledge

• Customer service

• ERP systems

• SAP

• Typing

• Microsoft Access

• Clerical experience

• Windows

• Medical records

• Accounts receivable

• Citrix

• ICD-10

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• CPT coding

• Organizational skills

• HIPAA

• SharePoint

• PeopleSoft

• Documentation review

• Accounting software

Certifications and Licenses

Driver's License

February 2024 to February 2032

Medical Coding Certification

Assessments

Medical terminology — Proficient

February 2022

Understanding and using medical terminology

Full results: Proficient

Customer focus & orientation — Proficient

February 2022

Responding to customer situations with sensitivity Full results: Proficient

Medical receptionist skills — Proficient

April 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Protecting patient privacy — Proficient

February 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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