Jan Spears

478-***-**** ad4yv2@r.postjobfree.com

Dynamic and results-oriented professional with 15+ years of experience in Human Resources and Administration. Proven track record of effective communication, and meticulous attention to detail. Skilled in human resources and senior administrative practices with a commitment to continuous learning and professional development. Demonstrated ability to thrive in fast-paced environments while delivering high-quality results. Adept at collaborating cross-functionally to achieve organizational objectives and exceed expectations. Seeking to leverage expertise to contribute to the success of a forward-thinking organization.

• Leadership/Employee Mentorship

• Strategic Planning & Evaluations

• Change Management and Control

• Administration and Office Management

• Human Resources Operations/Initiatives

• Employee Training & Staff Development

• Recruitment, Staffing, Discipline

• Employment Laws & Compliance

• Employee Relations & Mediation

Technology Snapshot: Microsoft Office Suite • HRIS Applications • SAP • Taleo • Deltek • Onyx • Success

professional experience

Recruiter, Bankers Life and Casualty, Georgia 2012 to 2013

Directed the recruitment processes for the division; coordinated the sourcing processes and screened, interviewed, hired, developed, and retained qualified employment candidates. Managed the day-to-day administrative operations for the department; updated and maintained confidential files, contacted new candidates to identify career goals, and answered a high-volume of incoming calls on a multi-line system.

Planned and coordinated various hiring events at local colleges and job fairs to pinpoint potential candidates and support the recruitment initiatives; fostered relationships and resolved conflicts

Quality Assurance Coordinator, SouthEastrans, Incorporated – Contract, Macon, Georgia 2011 to 2012

Optimized client satisfaction and quality rates within a fast-paced environment and provided world class customer service; responded to inquiries, questions or requests and effectively resolved complex conflicts in a timely manner. Coordinated the administrative activities of the department; scheduled appointments for Medicaid patients and dispatched drivers for assignments. Prioritize daily tasks to achieve efficiency.

Implemented and enforced the policies and procedures and communicated procedural updates; ensured compliance with regulations, identified procedural modifications and educated all teams

Case Manager – Department of HR, Department of Human Resources – Contract, Macon, Georgia 2010

Processed and analyzed adult Medicaid and Medicare cases for the aged, blind, and disabled. Scheduled and managed appointments for new cases and offered and recommended benefit changes for eligible clients; identified opportunities, coordinated resources or referrals, and met the direct needs of all clients.

Human Resources Generalist and Manager, Spectrum Comm, Warner Robins, Georgia 2008 to 2009

Recruited to develop, manage and grow the Warner Robins office and guide the startup and management of a full-spectrum of HR operations, systems, and programs. Screened, interviewed, and hired qualified employment candidates and terminated staff as necessary. Facilitated and conducted effective training and orientation programs for new and existing employees. Administered company benefit programs. Drafted and distributed offer letters for new hires and updated and maintained confidential internal files.

Developed, implemented, and enforced all policies and procedures and ensured strict compliance

Instrumental in the successful launch of the Warner Robins office from the ground-up and developed and maintained a database of qualified prospective employees for future positions

Drafted appraisal packages and compensation review packages and revised all job descriptions

Planned, coordinated, and conducted job fairs to recruit candidates for upcoming/open positions

Conducted annual flex-enrollment meetings, responded to and resolved issues with insurance carriers, and coordinated/conducted exit interviews, including DOD requirements for personnel

Human Resources Specialist, United States Postal Service Contractor: Manpower, Georgia 2007 to 2008

Conducted background and driving record checks for new hires and updated or maintained confidential personnel files. Updated hiring worksheets for Postmasters in the Southeast Region, consisting of South Carolina, Georgia, and Florida. Conducted postal exam scheduling and interviews for prospective staff. Provided high-level administrative support and assistance for corporate staff at the U.S. Postal Service.

Administrative Assistant / Sales Support, Kroll Associates, Incorporated, Reston, Virginia 1997 to 2007

Provided high-level administrative and sales support and processed all incoming classified recovery jobs. Coordinated the receipt of all incoming data recovery positions; executed the input of data and achieved strict confidentiality in the data management processes. Initiated the data recovery process; collaborated with clean room engineers to recover data from systems. Provided world class client service and support.

education and credentials

Bachelor of Science degree candidate with a major in Health Sciences and Administration – Health Services

Colorado Technical University – Colorado – Bachelor’s (BS) in Health Sciences and Administration in Progress

Bachelor of Business Administration degree – Business Management and Human Resources Coursework

Rochville University – Maryland – Bachelor of Business Administration degree completed – Academic Honors

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