Karla Espinoza

305-***-****

ad4yt5@r.postjobfree.com

www.linkedin.com/in/karla-espinoza

**** ****** **** ***., *** H

Brandon, Fl, 33511

Words on how I would describe myself, a diligent, ambitious, and a people person. I am enthusiastic about my work and have a steady source of motivation. Being in Customer Service Support for over 20 years is what led me to challenge myself daily and learn skills that helped me do better.

EXPERIENCE

Feb. 2022 – Current Uber Driver

Uber, Brandon, FL

Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.

Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Answered, scheduled, and responded to reservation notifications at specific times and locations.

Accomplished over more than 3,030 safe and successful trips in the span of 3.5 years.

Nov. 2020 – May 2021 Package Handler

Fed-Ex Ground, Miami, FL

Warehouse, physical loading, unloading packages of varying sizes and weights by hand, including lifting, pushing, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling in a safe and efficient manner.

Assembled, sealed, and loaded packages into correct trucks.

Helped warehouse manager during busy periods, developing new skills while boosting warehouse efficiency, alerted supervisor and coworkers of hazards and other issues for quick resolutions.

Read production orders, work orders, shipping orders and requisitions to figure out items gathered, or distributed.

May 2020 – Dec. 2020 Economic Self-Sufficiency Specialist I

Department of Children and Families, Miami, FL

Determined correct services and program resources for individual needs.

Looked for signs of fraud and reported cases to fraud coordinator and investigators.

Researched and interpreted program regulations and applicable laws.

Planning and organizing a large computer caseload, ensuring that accuracy levels processed within the specified time limit set by the federal and state regulations, and report cases were identity theft or fraud.

Reviewing and explaining public aid amounts to clients and authorizing payment of monthly benefits.

April 2016 – Feb. 2020 Imaging Assistant

Memorial Healthcare Systems, Davie, FL

Help in the new hire process for all prospective employees.

Conduct pier and panel interviews. Help with employee training.

Supply clerical support to Radiology department, use critical thinking skills, decisive judgment and show ability to work independently.

Transport patients to and from clinical. Help technologist with preparing patients for procedures.

Aug. 2008 – Nov. 2015 Customer Care Supervisor

Higher One, New Haven, CT

Resolve customer complaints or answer customers questions, disputes, chargebacks, collecting negative accounts and work with payment plans.

Exercise discretion, strong people skills, and independent judgment.

Work as a collaborator to ensure processing deadlines.

Communicate all critical information with management.

SKILLS

Customer Service Sales

Customer Service Supervisor

Microsoft Office Suite

Accounts Payables

NetSuite

Accounts Receivables

Florida, Save AMS systems Dave, DEO, and Document Image.

Epic Software

EDUCATION

Bachelor of Science in Criminal Justice, KEISER UNIVERSITY, Pembroke Pines, FL

May 2021

CERTIFICATIONS

Citizens’ Police Academy

Hospitality & Tourism Management

May 2021

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