Erin Lambrinos

Highly experienced clinical and administrative healthcare professional leader

Rockland, MA 02370

ad4yps@r.postjobfree.com

+1-857-***-****

Authorized to work in the US for any employer

Work Experience

Patient Care Coordinator

Nurx/Cove Thirty Madison - New York, NY

October 2021 to Present

• Manage patient/provider messaging and order fulfillment queues

• Provide administrative and communication support for our provider network

• Coordinate the treatment and community resources available to patients

• Ensure that our patients' needs and preferences for health services and information-sharing across providers, functions, and brands are met

• Coordinate the external provider referral and diagnostics processes

• Create and send medical records and doctor notes to patients who request them

• Other ad-hoc, medical-operations related tasks

Lead Patient Care Coordinator/Office Manager

Tristan Medical Center - Brockton, MA

October 2017 to March 2020

Ensure patients are being treated in a timely manner

• Verify insurance eligibility and benefits

• Update patient information in EHR

• Process ingoing and outgoing medical records request

• Process prior authorizations and referrals

• Ensure proper staffing based on office needs

• Hiring and training new staff

• Creating staff schedules

• Resolve conflicts as they arise

• Order office and medical supplies

• Reconcile cash deposits and credit card payments

• Assist staff as needed with tasks

• Billing

• Enter DOT exam results into the online registry

• Worked remotely as back up support and during inclement weather

• Assist in maintaining HEDIS goals

Medical Assistant/Office Manager

Carewell Urgent Care - Norwell, MA

August 2016 to October 2017

• Greet and register patients

• Verify insurance coverage

• Control the patient flow to ensure slower wait times

• Basic Medical Assistant duties

Medical Assistant

Doctors Express - Braintree, MA

December 2014 to August 2016

• Greet and register patients

• Escort patients to room

• Take vital signs and medical history

• Document patient data

• Assist provider

• Discharge patients

• Perform lab test as needed

Nurse Technician

Radius Specialty Hospital - Quincy, MA

March 2008 to July 2014

• Make several nightly rounds taking vital signs and general assessment of patients

• Assist RN in the care and treatment of patient

• Assist in rapid response/code situations

• Retrieve lab specimens including blood draws, urine and stool cultures, and blood sugars levels.

• Perform EKG's

• Update patients' charts in the EMR.

Receptionist/Per Diem Medical Assistant

South Shore Medical Center - Norwell, MA

September 2007 to July 2008

• Greet Patients and check them in for office visit

• Verify insurance eligibility

• Make follow up appointments

• Answer and direct patients as needed

• Put patients in exam rooms

• Take vital signs and chief complaints

• Assist MD in procedures

• Patient education

• Injections

• Order refill prescriptions

Machine Operator/Embroidery

Aramark - Norwell, MA

October 2005 to May 2007

• Prepared orders of uniforms to be embroidered

• Used different Meister gram model embroidery machines

• Generated end of day reports

• Acted as team leader to assist other operators and guide them as necessary Homemaker

June 1995 to October 2005

Office Manager

Assurance Glass - Hanover, MA

April 1994 to June 1995

• Answered telephones, scheduled appointments, assigned work orders to installers, filed, and greeted customers.

• Invoiced insurance companies and auto shops.

• Managed accounts payables and receivables.

Collector/Unit Leader

American - Woburn, MA

February 1992 to April 1994

• Initially placed on American Express Green/Gold portfolio within 45 days of employment.

• Promoted to American Express Corporate and Mobile Oil.

• Duties included contacting debtors for immediate payment, researching assets, skip tracing for missing debtors.

• Trained collectors and supervised collection floor. Customer Service, Credit Department

Fetco International - Randolph, MA

June 1987 to February 1992

• Authorized returns from customers.

• Investigated all damage and shortage claims by major retailers nationwide.

• Investigated credit worthiness of new clients.

• Assisted in other areas of business when time permitted to include data entry, collections, reception, and inventory control.

Education

High school diploma

Skills

• Medical Records

• Insurance Verification

• EMR Systems

• Medical Scheduling

• Experience Administering Injections

• Medical Office Experience

• Patient Care

• Phlebotomy

• Vital Signs

• Venipuncture

• Epic

• Conflict Management

• Medical Billing

• Anatomy Knowledge

• Hospital Experience

• Athenahealth (5 years)

• Microsoft Office (10+ years)

• Customer service (10+ years)

• Google Docs (5 years)

• HEDIS

• Clerical Experience

• Triage

• CPT Coding

• Medical Terminology

• Office Management

Certifications and Licenses

CPR Certification

Medical Assistant

June 2008 to Present

Assessments

Call center customer service — Proficient

August 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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