JOHN G FALZONE, MCP, CCNA,

East Rochester, NY ***45 585-***-**** ad4yob@r.postjobfree.com

• CCNA / #421064169888ASYL • www.cisco.com.go/verifycertificate

• AWS Cloud Practitioner KZW2JDDBDJV41RWS• http://aws.amazon.com/verification

www.linkedin.com/in/john-falzone-7a225b11

IT PROFESSIONAL

AREAS OF EXPERTISE AND CERTIFICATIONS

Microsoft Certified Professional

A+ Certified, Network + Certified

AWS CP

Certified Novell Netware Administrator

Project Lead

CCNA (Routing and Switching) with over 20 years’ experience. Computer hardware/software technician

Experienced Field Technician with tools

ESXI/ESX 6.7 Administrator

ITIL Foundation

TECHNICAL SKILLS

Cloud Computing: AWS: fault tolerant website creation, AWS CLI, database to Aurora migration, Lambda functions, auto-scaling (up and out) and VPC Security, CloudFormation, S3, RDS, Route53 configuration

Operating Systems: Vcenter 6.7 Windows XP Professional, WIN98/2000, Windows Active Directory Win NT40, Windows 2008 Server, Share Point, Terminal server Windows 7 remote support tools, PowerEdge 2850, Windows 7 Migration Integrity

Telecommunications/Networking: TCP/IP, DNS, TFTP, CDMA, IPX/SPX, FTP, WI-FI, WIMAX, VOIP, IIS, SSH, RDP, SNMP, Citrix, Subnetting, Terminal Server, 80211b, VNC, IP routing: EIGRP, BGP, IPsec, OSPF Daemeware, WINS, Email Filtering, WSUS Meta switch, Iprism, cnNetscaler, Hyper-V configuration, Adtran 2820/T1 PPP, RADIUS, TACACS, Bastion, Frame Relay, TDM and PRI configuration and maintenance

Storage: iscsi, DRS, Dell PS6100, PowerVault MD3 array, Netapp, Quantum I500, Barracuda Backup

Network Appliance: Google, firewalls, Qos load balancing (F5 networks) and ACLs and checkpoint SmartConsole

Data Center: Paessler PRTG, Cable Management, Environmental Avtech Room Alert 26wRJ-45 Crimping cables (B), Wireshark, NetFlow, Solar Winds

Hardware: HP: Vectra, Omnibooks, Toshiba: laptops, IBM: Valuepoint, Thinkpad, Compaq: laptops, Blackberry, Cisco 4400 Wireless LAN, Cisco 3800, Catalyst 4507R, ASR1004, Quantum Scalari500, Sonic wall, F5 Networks, CommVault

Functional: Applications Management, Compliance, Security, SLA Geo dependencies, Licensing

PROFESSIONAL EXPERIENCE

Foundation Building Supplies April 2023-Feb 2024; Acquisition from Henrietta Building Supplies

IT Professional

Created Documentation for DR and Network Config for Migration to new Company

Directed all IT operations to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions.

Developed Company strategy for on-going improvements to existing systems and implementing new IT technology to support business growth and new initiatives.

Oversaw daily computer system operations, identifies and corrects problems to help ensure maximum system “up time”.

Developed configuration and performance standards for Company systems network; implements and monitors controls to ensure they are maintained.

Ensured the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions

Designed methods and procedures for automated reporting and other administrative tasks. Directs operations and executes system production tasks according to a documented schedule that meets or exceeds customer expectations.

Developed and implements a Disaster Recovery Plan that includes hardware, software and data storage backup and retrieval.

Maintained system security and verifies that all systems maintain secured status.

Reviewed all designs, code and unit test plans where applicable

Schedules, coordinates and performs hardware repair and maintenance. Records maintenance history.

Participated on all hardware and software evaluations and maintains vendor contracts. Represents the IT function at customer review meeting when appropriate.

Performed liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or troubleshooting

Entre Computer Services September 2022-March-2023

Network Service Engineer-MSP

Install network equipment (Aruba Switches) for various customers

Update certificates for websites and servers

Tech Support call escalations

Configure port forwarding for SonicWall Firewalls

Create DMZ\VPN for various customers

Monitored and maintained servers via Ninja

Managed Migration from MSP to “in-house” IT Support

Tasks Included:

Converting licenses and product for Antivirus, Remote Management, CRM and backup software

Perform reports and clean up via PowerShell Active Directory Module

Install Network Equipment to monitor Nine different companies.

Adjust billing for internet so it is centrally managed.

Install IP cameras at each location

Installed Snyology NAS

Created Playbook/runbook for customer for daily and monthly tasks for the depart

Built Knowledgebase for new IT Employees in One Note

Created Disaster Recovery Plan

Created master accounts for Bitdefender, Acronis, Solar Winds (Dameware and ServiceDesk) and Meraki

Barilla America April 2020 – Aug. 2022

IT Professional

Upgraded 100+Windows PCs and laptops to Barilla’s standard release

Coordinated re-imaging of Montreal HP 840

Oversaw Wireless Controller move project and activities including reconfiguration of network ports for wireless access

points, executing test plans, and other onsite tasks.

Created maintenance plan for 10 Cisco switch upgrades (IOS)

Maintained servers, networks, UPS, camera systems.

Planned and implemented new video conference system for Avon and Montreal

Implemented Automation Security projects as needed.

Executed the roll out of 11 new Xerox printers in Montreal

CBTS: for customer GE MDS, LLC, Feb. 2018 – April 2020

Network Engineer

Provided level III network support for Information Services & Technology for 200+ customers

Submitted weekly progress reports showing activities worked on or accomplished.

Prepared and demonstrated network hardware and communications software products to new and existing users

Supported and assisted end users in the use of network hardware and communications software products

Shared knowledge of all technical services "supported products"

Prepared network hardware and communications software configurations based on end user requirements and required schedule

Performed preventive maintenance cleanings and inspections of network hardware in all system designated areas

Designed network cable plans (including specialized cable design) in new and existing areas of the facility for network installations and/or modifications

Assisted in the evaluation of network hardware and communications software products for possible purchase or lease by identifying and evaluating new and existing network products for their applicability to system requirements

Monitored, evaluated performance, and recommended changes to new and existing network installations

Participated in the vendor negotiating process for network hardware, communications software, training, and maintenance

TATA Consulting Services; customer: Nielsen Corporation, April 2015 – Dec. 2017

Jr LAN Engineer

Managed Routing & Switching Protocols, including advanced Routing protocols configurations (RIP, OSPF, EIGRP, BGP etc)

Designing and configuring optimum QOS parameter

Administered, monitored Steelhead Riverbed and F5 BigIP Load Balancer devices and Cisco Router/Switches/Access point

Maintained network architecture documentation and configuration backup

Performed Cisco Communication Manager upgrades in coordination with (Cisco)TAC

Providing recommendations regarding Capacity Management (power, cooling, space)

Performed historical & performance trend analysis

Extended operating system volume on client servers

Managed Microsoft server security patch upgrades

Monitored inventory via ITIL standards – servers, storage, network, racks, decommission list

CONSULTING

Earthlink Business Services, January ’13-2015

Service Activation Technician

• Strong working knowledge of IP networking including VoIP, COS, QOS, and sub-netting across an MPLS network.

• Maintain voice products, PSTN architectures, and associated equipment (TDM circuitry, Class5 switching,number portability, PRI, VoIP, 911, 800 services, voicemail, common termination types, and voice calling features).

• Re-configured routing protocols such as OSPF, BGP, and RIP.

• Strong understanding of T1 and DSL loop technology, relative makeup, common applications, circuit Kriterium, LLC, October ‘12-December ‘12 (consulting)

Systems Engineer

• Provide IT Support for various medium-sized businesses.

• Remotely troubleshoot firewall issues with Sonic Wall

• Provide PC support for various customers

• Configure SonicWall for enterprise users

• Configure and maintain Shoretel VoIp phones

• Provide routine checklists for client servers including patches and updates.

Constellation Brands, Canandaigua, NY August 20th –August 31th 2012 (contract)

Email Migration Specialist

• Providing consulting and temporary assistance during email migration project

• Reset passwords and directed users toward Office 365 Portal.

• Removed and rebuilt outlook profile for over 200 users

• Work completed one day early and fielded calls from blackberry and Ipad users with various issues including repointing their email server to the new one

Transcat Calibration Services, Gates, NY March ’12-July ’12 (layoff)

IT Support Analyst

• Configure MPLS and IPSec (i.e., tunnels, remoteaccess) according to standard templates. In Cisco PErouters.

• Assign customer IP addresses fromWindstream’s inventory.

• Design customer circuits in MSS for network elements such as voice, data, & DACS equipment for various access methods such as at T1, DS3, & Ethernet.

• Supports complex customer migrations from various switch platforms. Complete application design to ensure the move will not disrupt the service/features to their clients.

• Coordinate resolution of issues with various departments. Follow up with appropriate departments as required on status and resolution.

• Identify process gaps and training needs for department.

• Manage and troubleshoot exceptions including technical configuration issues with equipment and various network elements that negatively impact intervals and quality of customer installations

• Provide 2nd Level support for NOC, Operations and Solutions Engineering on basic trouble issues.

• Support customer Pretest and Turn-up activities as required. Perform basic troubleshooting of voice and data services that include the ability to troubleshoot and analyze SIP VOIP.

ExxonMobil Chemical, Macedon, NY, June ‘10-March ‘12 (plant moving to Houston)

IT Project Manager/Desktop Support

• Desktop, Network, Voice and Legacy System support for 100+ users at Macedon, NY location.

• Remote desktop computing support for US Users at other locations, including RDP Via Windows Server 2008 to perform monthly windows updates

• Develop, advise on, and implement technical best practices and standards for network infrastructure including LAN and WAN

• Responsible for configuring, upgrading, monitoring, and troubleshooting of Cisco Routers and Switches; Cisco wireless devices, such as Access points and Wireless LAN Controllers

• Provided support for Cisco IPT systems: call manager/ meeting place/ unity voicemail / ipcc / cme, cucm, and cue.

• Research, evaluate, and deploy new technology, patches, and upgrades to improve systems

• Maintained network security and ensures compliance with security policies and procedures

• Installed, configured and maintained network monitoring systems. Evaluated monitoring system and hardware performance to determine network health

• Created, updated, and enhanced written Standard Operating Procedures and documentation using guidelines to enhance systems understanding and completeness.

• Contributed to the development and implementation of disaster recovery procedures and documentation

• Worked closely with regional contacts across multiple departments, divisions, and geographical locations to respond adequately to resolve network-related problems

• Interacted with team members and external vendors to monitor, identify, and resolve routing, LAN, bandwidth, and latency issues

• Evaluated new technology solutions to address performance issues and / or business growth issues and negotiate with vendors as required.

• Oversaw overall performance of the network at the site(s); research, justify and implement improvements and upgrades to hardware and software standards using defined procedures.

• Provided Project Leadership for infrastructure-specific I.T. projects, ensuring consistency of approach and that the standard project management procedures are utilized. I.e. migration from windows XP to Windows 7 ensuring image integrity.

• Supported and employed Change Control procedures as a means of managing all process and equipment modifications and ensure compliance with all software licensing agreements.

• Participated, as requested, in the development and implementation of long and short-term strategic plans for infrastructure services.

One Communications, Jan 08-April ‘10 (lay off)*

Voice Repair Technician

• Supported packet packet-based VOIP Class 4/5 and 5ESS switch, Nortel DMS 100 including Digita

Integrating SS7 and PSTN Networks

• Utilized advanced troubleshooting with various telecom tools including logging in to Cisco routers

• Troubleshoot and resolve tickets generated by Voice Repair Answer team.

• Responded to overflow calls in high call volume situations.

• Provided technical support and trouble resolution for all voice related services and Integrated DSL services.

• Resolved switched voice features, quality, completion, and connectivity issues within 24 hours.

• Initiated ILEC trouble tickets, internal dispatches, coordinate with other internal and external organizations as needed, and provide commitment date and time.

• Communicated progress, set expectations, and verify resolution with clients. Work with management to recognize service interruption patterns, identify outages, and drive resolution.

• Made suggestions via PowerPoint presentations which have been implemented and received recognition from sales and executive teams

• Logged in to PSAX to troubleshoot T1; worked closely with Verizon and ATT field techs to troubleshoot T1 issues including after hours testing

• Completed various training courses on new and legacy systems including remedy and T1 troubleshooting of OC 48

• Created LEC Bonding

Home Properties, Inc. June 2007-Jan. 2008, contract

Field Service Technician

• Installed, configured and tested new computers with windows XP and peripheral equipment at community and regional rental offices.

• Upgraded existing hardware; hard drives and RAM. Worked remotely, using Daemware, with Corporate Office and/or directly with vendors to identify and resolve connectivity issues. Upgrading Cisco PIX Firewall via telnet session and TFTP

• Utilized remote desktop via Daemware.

• Provided extensive phone support to over 200 users

FrontRunner Networks Systems, November 2006-April 2007

Dispatcher

• Provided customer support to various Nortel customers with phone issues and Move, add, changes.

• Dispatched technician and logged ticket utilizing the call ticketing software

• Worked in the NOC to identify alarms and reset equipment or dispatch field tech if needed

Rochester City School District September 2006-October 2006, contract

Technical Support Representative

• Provided Support to Teachers and Administrators

• Assisted PC Users with Troubleshooting Windows and printing issues either resolving the issues with the customer or referring the problem to other technical personnel.

• Communicated to upper level support of outages in the field

5LINX Enterprises - April 2006-August 2006-contract

Globalinx VoIP Services Technical Support Liaison

• Provided assistance to support customer support engineering team for networking issues.

• Performed vendor management functions relating to network maintenance and design execution

• Developed test plans and execute test cases to determine viability of technical solutions.

• Assisted senior level VOIP engineers in their activities and accept instruction from senior level engineers and management

• Utilized laboratory resources in troubleshooting, vendor analysis and standards determination.

VITECH - January 2006-March 2006, contract

Niagara Mohawk/National Grid Laptop Rollout Technician

• Ensured Panasonic Toughbooks were properly installed and configured for WI-FI, LAN and CDMA

• Troubleshoot any and all communication issues for Utica and Buffalo locations only

ADECCO - June 2005 to July 2005, contract

Alaris, Corp./Strong Hospital Field Service Technician

• Utilized a Med Tester to test new ICU Pumps. Tested via software/logging with serial cable via laptop to upgrade over 1000 units

• Tracked and maintained flaws in upgrade process or unit defects in a spreadsheet

UNISYS CORP. - November 2004 to April 2005, contract

Network Technician

• Initiated and set up call center, workflow and first time fixes for 8,000 Lafarge employees

• Supported ERP, Lotus Notes and Financial software i.e. Lawson

• Troubleshoot PeopleSoft at the corporate level. Familiar with ISO and DOD processes, updated help

IBM GLOBAL SERVICES - November 2003 to October 2004, contract

Network Operator

• Managed backups for various international customers via mainframe and ASP Servers

• Maintained and supported Lotus Notes including adding new users.

• Maintained operating records such as machine performance and production reports.

• Worked with support personnel on resolution of production failures in appropriate areas

• Provided Help Desk support to customers for problem calls off shift and weekends.

• Utilized effectively console automation to perform Remote Server function

CNDR Owner/Project Manager: Methodologies: Budget and schedule baselines, Earned Value Management, diamond model with planning, purchasing and managing of equipment and service; identified risks and assigned a cohesive project team.

• Provided PC upgrades, network cabling and Server support: Over 900 clients including Jolt Cola (1999), Xerox (1999), Town & Country Travel (1999-2001, contact: Don Johnson), Rochester Gear (1998-2000, contact: B Peak) Mass Mutual

DATA-LEASE - January 1998 to April 1998

Network Administrator/On-site-Support,

• Main Client: Monroe County (all divisions), Kirkhaven Nursing Home

• Maintained, install and configure Win 98 and NT clients for Clients in Rochester/Buffalo

• Installed and configured NT server (replacing dumb terminals) for Henrietta Library

• Supported MS Office users

• Burned eight hard drives at the same time using an Octet and DriveCopy

• Provided Network administration for NT and Novell users

KODAK OFFICE – February 1997 to December 1997, contract

Network Admin/Onsite User Support

• Installed, configure and maintain, 200+ computers in a Win 3.11/NT4.0 high profile environment in the Corp. Tax, Corp. Auditing, Investor Relations, Treasury, Cash Management and Controllers departments

• Utilized a Citrix server to update a CD server

• Troubleshooted and analyze network conflicts i.e. IP conflicts, server/printer connection tracking and logging each call on an Excel sheet

• Assisted in the evaluation of database upgrades; install software patches and new releases of the database

Network Administrator/On-site User Support (Kodak Elmgrove)

• Installed and configure Netware and NT clients for 100+ users in the Health Imaging Division

• Installed and configure Lotus Notes via SPX or IP

• Obtained access to various communication closets to add new users who move between buildings

XEROX CORP. - January 1996 to January 1997, contract

Software Analyst/Support

• Installed, tested an customized software on Portable Workstation (PWS)

• Utilized QA Partner to initiate and implement status system to effectively monitor the testing progress & associated UNIX interface challenges within the software development cycle.

CHASE MANHATTAN BANK- July 1994-December 1995, Layoff

Technical Support Specialist

• Handled 50 calls/day

• Troubleshoot modem connectivity for the Rochester and NYC market for customers who had Dial up on-line banking.

*Received recognition while at One Communications for going above and beyond service

Service Activation Technician

Maintained voice products, PSTN architectures, and associated equipment (TDM circuitry, Class5 switching, number portability, PRI, VoIP, 911, 800 services, voice mail, common termination types, and voice calling features)

Re-configured routing protocols such as OSPF, BGP, and RIP

Repaired T1 And DSL Utilizing DSL loop technology

Conducted troubleshooting for Sonet via mux,

Configured L2TP circuits; utilized Aggregate router or REACT to create soft loops and performed BERT patterns using Bell core standards

Legacy systems including remedy and T1 troubleshooting of OC

ADDITIONAL PROFESSIONAL HIGHLIGHTS

SQA Team Test, MS Project, LAN Workplace, NetFlow, Irma Mainframe, Extra Mainframe, Dell Powervault Modular Disk Storage Manager, Exchange55/Windows Server 2008, Windows Server 2012, Backup Exec, MS Office 2010, Certificates, MS Exchange Server, Web Server, Call Ticketing, SQL database Administration, ASP Troubleshooting, Crosstalk, *MS Access (power user), Power Builder, Patching, QA Partner, MS Test, Zenworks, Iexplorer

EDUCATION

St John Fisher University

BA Communications (Communications/ Journalism/ Advertising); Minor: Religious Studies

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