Change Management Business Transformation

T HOMAS S. H ARGRAVES

Dobbs Ferry, NY ***** ● 914-***-**** ● ad4ymv@r.postjobfree.com ● www.linkedin.com/in/thomas-hargraves/ OPERATIONS EXECUTIVE

Fueling growth of organizations by leading M&A process from due diligence through integration. Growth-focused Executive with experience in all phases of mergers and acquisitions, business transformation, business process services, and operations across multiple industries. Addresses complex business challenges and leverages strategic leadership to manage organizational governance, core priorities, and key initiatives. Identifies key trends of business performance and develops strategies to fuel growth and operational efficiency. Builds high- performance teams and nurtures talent to build cohesion and alignment with organizational vision and culture. Þ Successfully led highly complex acquisition integration of Wilshire Credit into IBM; aligned people, processes, and systems to ensure seamless alignment across newly formed business unit. Þ Played instrumental role in establishing 2 new global business units for IBM, positioning both to grow from concept to global dominance within 5 years.

Professional Experience & Impact

Completed ad-hoc consulting engagements involving M&A since leaving IBM IBM Armonk, NY

Director, Acquisition Integration Executive (2016-2020): Led 4-year acquisition and integration of Promontory (600-employee risk management consultancy). Oversaw key workstreams including IT hardware and applications, delivery of services, legal, procurement, real estate, security, and compliance. Designed and implemented detailed integration plan.

• Successfully achieved integration plan execution on time and budget.

• Developed timely solutions for integration initiatives impacting integrated IT applications and hardware including global roll out of laptops and software.

• Ensured retention of key employees and transitioned new employees by working closely with HR and change management team.

• Led migration of Promontory to IBM facilities globally and aligned delivery facilities to IBM compliance standards.

• Partnered with corporate development executive team to ensure attainment of all business case goals and acquisition milestones. Director of Operations & Integration Executive (2008-2015): Managed staff of 8, while holding dual role overseeing all business and IT operations and leading integration of Wilshire Mortgage Services into newly formed IBM Mortgage Services Business. Drove overall management design and execution, strategy, planning and execution. Led preacquisition business case development, due diligence, and integration plan for all workstreams.

• Recognized by IBM General Manager and Corporate Development for successful leadership of integration and attaining all goals identified in business case.

• Ensured new organization achieved all compliance and security requirements in highly regulated environment.

• Served as key leader in newly formed business unit, comprised of 1.2K employees and $300M+.

• Identified as IBM Corporate Development as one of top Integration Executives within IBM. Value – Added Expertise

Strategic Planning

M&A Integration

Due Diligence

Post-Acquisition Strategy

Program Management

Business Development

Business Transformation

Collaborative Leadership

Growth Strategies

Business Turnaround

Operations

Revenue Growth

Market Expansion

Customer Experience

Critical Thinking

Change Management

P&L Management

Data-Driven Decisions

Business Models

THOMAS S. HARGRAVES 914-***-**** ad4ymv@r.postjobfree.com Page 2 of 2 Director of Strategy (2002-2008): Provided primary support to new Global GM of business, delivering oversight of management system, reporting, planning, and budgeting. Guided IBM Business Process Services (BPS) strategy and financial target planning for growth-based business. Directed inorganic growth strategy and execution and drove efforts to meet growth targets.

• Partnered with Global VP’s team to identify target market areas and acquisition targets, developed acquisition pipeline, and integrated newly acquired organizations.

• Led identification and acquisition of several key global companies for newly formed BPO group.

• Played key role in successfully growing IBM Service Business, supporting growth from zero to leader within BPO/BPS space.

• Oversaw BPS’s acquisition process and acquisition leadership team including review and approval of all deals involving BPS services.

• Directed acquisition process of Palisades Technology for BPS, working with GBS leaders and Corporate Business Development and cross-IBM team of functional, outsourcing, and financial services experts.

• Led and participated in successful acquisition of 5 MBPS/BTO firms including Daksh, Liberty Insurance Services, Equitant, and Viacore.

• Directed or participated in 50+ global business development and acquisition efforts from strategy validation, market opportunity assessment, business case development, and integration.

• Co-led major 6-month effort with BCG to examine CRM, F&A, and SCM horizontal BTO/BPO markets. Global Business Strategy Competency Leader (1999-2003): Served as Global Business Strategy Competency Segment Executive for IBM Global Servies Business Innovation unit. Led development and deployment of all skills, assets, and methods related to Business Strategy Competency.

• Improved effectiveness of key consulting leaders and integrated methods and education globally by teaching teams on strategy and business transformation for client engagements.

• Participated in acquisition integration of 2 strategy firms (Mainspring and PWCC), leading integration of strategy methods, education, and training.

Additional roles include Certified Principal, Business Transformation for IBM Consulting Group, serving as subject matter expert in process reengineering and partnering with global business leaders. Drove business transformation and guided total quality management and process management. Held position of Chemical Process Engineer at IBM Research Center. Education & Professional Development

Lubin School of Business, Pace University

Master of Business Administration, Finance

Manhattan College

Master of Engineering, Chemical Engineering – Fellowship Bachelor of Engineering, Chemical Engineering

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