AC

Alexis Costello

Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.

Work History

Self - Employed - Nanny

09/2021 - 10/2023

Total Remodeling Systems - Call Center Representative Winchester, VA

09/2020 - 09/2021

Navy Federal Credit Union - Escrow Analyst

Winchester, VA

10/2019 - 09/2020

● Prepared meals and snacks for children based on dietary guidelines. Organized and cleaned home after activities by picking up toys and straightening up play room.

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Built positive and nurturing environments to support child social and emotional growth.

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Supported children in play activities, meals, and snacks, hygiene and socialization.

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● Played games, worked on puzzles, and read books to young children.

● Monitored children's play activities to verify safety. Adhered to company policies and scripts to consistently achieve call- time and quality standards.

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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

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Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

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Educated customers on company systems, form completion and access to services.

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● Reviewed mortgage loans

● Reviewed tax bills

● Reviewed refund overages

ad4ymq@r.postjobfree.com

681-***-****

Bunker Hill, United States 25413

Skills

● Customer Service

● Microsoft Word

● Sales Force

● Team Player

● CRM

● Marketing

● Money Handling

● Training New Employees

Education

Penn Foster

Verterinary Assistant Program

06/2016

John Handley High School

Winchester, VA

High School Diploma

● Reviewed historical data

● Processed Payments

● Took phone calls

● Handled customer service inquiries

● Conducted phone calls

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