Customer Service High School
Resume:
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Rooderpoort
ad4yix@r.postjobfree.com
Jennifer Africa
Surname Africa
First Names Jennifer Khulumile
Identity Number 840**********
Date of Birth 13 April 1984
Marital Status Married
Health Excellent
Nationality South African
Home Language English
Language Proficiency IsiZulu, IsiXhosa, Seswati, Setswana, Tsonga, SeSotho, Sepedi, English
EDUCATION HISTORY
School Attended PJ SIMELANI HIGH SCHOOL
Subjects undertaken IsiZulu HG symbol B
English HG symbol C
Economics HG symbol E
Accounting SG symbol C
Business Economics SG symbol D
Mathematics SG symbol F
TERTIARY HISTORY
LEARNERSHIP Letsema(BANK SETA)
DURATION One Year(Theory and Practical)
01 March 2005 - 28 February 2006
THEORY
VENUE FNB Building
Cnr Harrison and Commissioner (Johannesburg)
SUBJECTS UNDERTAKEN Business Principles
Financial Legislations
Basic Economic Concepts
Basic Accounting Concepts
Financial Concepts
Financial Advise
CERTIFICATE NQF LEVEL 5 FINANCIAL ADVISOR
FIAS and FICA Compliant.
PRACTICALS
VENUE ABSA HOMELOANS
268/270 Republic Road
RANDBUG
EMPLOYMENT HISTORY
COMPANY HISTORY Dion Mass Discount Store(Southgate)
Position Held Cashier (Temp)
Customer Service
Start -End time 20/10/2004 - 01/03/2005
Reason for Leaving Start with Learnership (BANK SETA)
Referee Jasmine Karrim
Supervisor 011-***-****(Head Office)
COMPANY HISTORY
Company Name ABSA HOMELOANS
Position Held Administration Clerk
Start - End time 01/03/2005 - 30/06/2010
COMPANY HISTORY SA Home Loans
Position Held Receptionist
Start - End time 24/01/2011 - 23/04/2011
Reason for leaving Temporary
COMPANY HISTORY STD Bank
Position Held Validations Officer
Start - End time 11/05/2011 - 08/08/2011
Reason for leaving Temporary post
COMPANY HISTORY
POSITION HELD - Receptionist 2012 under Leader Personnel Agency 011-***-**** contact person Anna-Marie
Companies Price Water House Coopers
Media Mark
Lexmark
Medikredit
Kellogg's- customer services
AVAILABILITY Immediately
CAMPANY HISTORY
OTHER POSITIONS HELD
Allocation and Preparation Clerk Check application received from Branch
Completeness and clear to be processed
Sending e-mails to internal and external clients
For information needed, ID copies,payslips,ect
Receiving calls from internal and external clients
Receiving application forms from internal and
Eternal
Capturing/creating clients details on Mac Track
System
(Credit Check)
Validation Officer Receive application sent by Allocation clerk on
Right Fax
Check all necessary documents are attached and
Clear
Capture application details on system to give a
Decision
Confirm employment, check bankstatemts for Fraud e-mail with fraud department, check if client is a
Terrorist on CASA system worldwide (Barclays)
Thorough check on scoring details and decision
Communicating with Credit Managers and Deal
Facilitators with decision given by system
Communicate with internal clients about system
Decision via Telephone, e-mail/template, update communication Systems.
Valuation Clerk (Request and follow up)
Check property on Deed Office System
Capture property description and correct contact
Number
On system called Properties and assessment
Check property on LIGHTSTONE system and attach
On Right Fax Documents
Valuation Follow up
Check correspondence of Property description and
Telephone number on RVS system linked for ABSA
And Property assessors communicate with Property
Assessors and clients
For appointments for valuation to be done on
Property
When the assessor has done the Valuation and
Loaded on RVS system, details are pulled on system
And attached on Right Fax application then routed
To Final grants Dept?
FINAL GRANTS check if correct Loan amount has been granted
Both by validation and Credit Manger.
Check if correct Valuation amount has been pulled
By valuations clerk and Credit Manager granted
Correctly Capture all Terms and Conditions of a
Loan on system
Communicate with internal and external client
About final
Decision via e-mail/ Templates
Route application to attorneys to register the Bond in the client's name.
RECEPTIONIST Meet and greet all walk-in customers in a
Professional manner
Determine customer's needs and refer them correct
Departments
Inform line manager of issues of all telephone calls
Order to direct callers to appropriate contact person
Type, fax, photocopy and file documents, reports
And correspondence on request of line manager
Arrange for catering for visitors & team meetings
Take minutes in team meetings
VALIDATION OFFICER Process Business on Line applications forms received
from
Source via DHL or hand delivered by consultant
Arrange & check if Domestic Banking Application Form
Has been fully completed and supporting documents i.e.
ID,
Agreement of Sale, CIPRO Docs' & Opening mandate,
Application to open an account and to verify signatures
Against signature card where designated persons sign at
Capture on word excel sheet and
Allocate all business applications to capturing
Department
REFERRENCES ABSA HOMELOANS
Referee 1 Busisiwe Zwane
Deal Facilitator
Referee 2 Nhlanhla Sibanyoni
Home Loans Consultant
EXTRA MURAL ACTIVITIES
Church Member(Youth Member)
Position and responsibilities Singing, Performing in stage plays
HOBBIES
Reading books, writing anything on mind
Outdoor activities.
ELEMENTS(MOTIVATION)
My work is neat, accurate and timorousness of work
Done
I make sure amount of work is done on agreed Schedule
Plan and speed which is completed,
I have sense of responsibility and urgency, time
Keeping
Attendance and self-discipline.
I am energetic,driven and resourceful,original
And creative.
I have an ability to make an independent decision
Within the scope of job.
I have the ability to work with clients, supervisors,
Associates and sub-ordinates towards a common
Goal,
Ability to lead and develop secure their respect and
Faster team spirit.
Volunteering in projects that help the
Disadvantaged
Always debating in fruitful discussions.
Contact this candidate