Customer Service Quality Control

EMMANUEL BWEKAN USMAN

Phone: +234***********

Email: ad4ygu@r.postjobfree.com

Address: port harcourt, Rivers state.

PROFESSIONAL SUMMARY

Technologically-savvy with proven customer service, time management and multitasking abilities, identifying and handling escalated complaints. I welcome the opportunity to be innovative. I am also good at absorbing information, analyzing problems, making objective decisions, and coming up with original ideas. I have the drive, and resilience to get things done, the flexibility to work well as part of a team and the credibility to influence others.

To strive for excellence in every circumstances while trying to uplift the organization for which I may be involved with, by the way of expanding my skills and potentials for the achievement of the organizational goals

ACADEMIC EDUCATION:

Institution Qualification Year

Kwararafa university wukari,

Taraba state.

Bsc computer science( Second

Class Upper Division)

2015 - 2022

Federal Science College Ogoja,

Cross-River State

Senior Secondary School

Certificate, (WAEC)

2011 - 2014

Kinkiso primary school Wukari,

Taraba State,

Primary school Leaving

Certificate (PSLC)

2003 - 2008

Language skills: Indicate competence on a scale of 1 to 5 (1 - excellent; 5 - basic) Language Reading Speaking Writing

English 1 1 1

Hausa 2 2 2

Jukun 2 2 2

WORKING EXPERIENCE.

Kaduna Refining And Petrochemical Company Limited (NNPC) Designation: Production,programming and Quality Control Personnel. (Intern) Period: May 2018 – October 2018

Sundry Foods Limited

Designation: Production and Sales Supervisor (intern) Period June 2023 - April 2024

ROLE & RESPONSIBILITIES:

Carry out quality control and assurance operation

Ensure the standards as designed are properly maintained.

Performed visual inspections and no-destructive test where appropriate.

Communicated with production team members about quality issues.

Monitored production process to gain understanding of problematic steps and rectify issues TECHNICAL SKILLS:

Team player, innovative,Team work

Strong sense of integrity.

Critical thinking and analytical skills

verbal communication

Customer obsession and understanding of customer service principles.

Microsoft Tools

Problem solving

Adaptable and flexible attitude to work with Interpersonal skills.

Good leadership and team-building skills, result-oriented and self-motivated.

Good report writing, research and presentation skills HOBBIES:

Surfing the internet, Reading, football, Researching, travelling and meeting new people REFERENCES:

Upon request.

Contact this candidate