RESUME’

Trinnie Romero

**** * ***** ***

Phoenix, Arizona 85027

email:ad4yfw@r.postjobfree.com

Phone: 480-***-****

EXPERIENCE

● Clearlink. July 2022 - November 2023 - Medicare Insurance Sales Licensed and appointed in approx 13 States to sell MAPD plans, Medicare Supplement plans, DSNIP plans and actuaries. I was contacted with UHC, Humana, WellCare, Aetna, Cigna, and BCBS. Used MARx on every call to verify existing plan.

● Teleperformance. July 22 - June 223 - Medicare Insurance Sales Licensed and Appointed to sell MAPD plans for Humana in 20 States during AEP. After AEP I worked Customer Service for OnStar Connected Vehicle Plan. OnStar monitors General Motors vehicles if in an accident and also offers SeriesXM radio and other safety features.

● TTEC Phoenix, AZ from October 2018 - December 2018 - Bilingual Medicare Insurance Sales Licensed and appointed in 48 States to sell Medicare MAPD plans for UHC. After AEP TTEC lost the IHC contract and all positions ended.

● Advise insurance Agency July 2021 to March 2022 Licensed and appointed to sell Humana, UHC, Cigna, Aetna, Devoted, WelCare, Regency,

features..

● Humana. March 2019 to July 2021 Bilingual Agent Support Representative

Assisted Humana field Agents with certification questions, commissions, Medicare guidelines and every aspect of being licensed to sell Humana Medicare plans. Helped them find information in MARx as well as helped qualify the clients as to having Medicare and Medicaid. I did status checks to verify enrollments anevery aspect of being a field agent.

Utilized documents, websites and Humana networks to research and resolve agents inquiries related to enrollments as well as Humana Medicare fed. plans. Provided excellent service on every call. Above all documented outcome of call.

TTEC WILL appointed as Bilingual Sales Agent in 50 States to sell Medicare Advantage plans and Prescription Drug Plans for United Health Insurance for AEP Oct 15, 2018 through December 7, 2018.

● SpectraForce Technologies Tempe, AZ from June 2018 to October 2018 - Medicare Insurance Sales

Licensed and Appointed in New York to sell Medicare insurance for Blue Cross Blue Shield of New York to qualified Medicare recipients.

● Triton Technologies Phoenix, AZ from June 2018 to September 2018 - Inbound Sales

Inbound calls from infomercials like Shark, LuminessAir Cosmetics, SuperBeets, Bone Broth, Hydro Shot, GT Revolution, and many more. At Triton I needed to be persuasive, showing excitement and having a great attitude to maximize every order. The most important thing was to be a good listener.

● Passport Health Scottsdale, AZ from April 2018 to June 2018 - Bilingual Sales Agent

Taking incoming calls to schedule clients for travel vaccines throughout the US and Mexico

● Humana Phoenix, AZ from July 2010 to April, 2018 - Bilingual Medicare Insurance Sales

As a Medicare licensed agent in all 50 States I followed Medicare as well as Humana guidelines and disclosures. I sold Medicare Advantage Plans, SNP Plans, Prescription Drug Plans, and Medicare Supplement Plans helping caller as far as what benefits are available. I was also licensed to sell dental and vision plans in all States where plans are available.

I have to be able to assist caller:with a working knowledge of Special Needs Plans and Special Enrollment Periods

•being able to effectively and efficiently check to see if prescriptions are in formulary

•being able to have the ability to understand and explain the difference between an HMO and PPO plan to make sure that caller is enrolling in the plan that best fits his/her health care needs

•ability to do suitability assessment to help caller make right health care decision

•familiar with Medicare Special Enrollment Options and guidelines as well as Optional Supplemental Benefits

● Mortgage Loan Officer approximately from 2003 -2010

I worked as a Mortgage Loan Officer doing New Loans, Refinancing as well as Loan Modifications. As a mortgage loan officer, I worked with a borrower to complete the mortgage transaction. I was the borrower’s main point of contact throughout the entire home loan process from pulling credit to accompanying the borrower to the title company to sign final papers.

● Car Salesperson Peoria, Phoenix, Glendale, Sierra Vista, AZ from approximately 1987 - 2001 I was the first women in Arizona to sell cars. I was Number one Salesperson several months, but in 1993, I was Number One Salesperson 6 out of 13 consecutive months.

●t MILICO Massachusetts Indemnity and Life Insurance Co, Phoenix, AZ 1983 – 1987

Life and Health Insurance and Series 6 Securities licensed

I owned and operated my own insurance agency Trinnie Romero and Associates. I hired and trained people to sell insurance under me. I was also Securities Licensed Series 6 and 63 with First National Securities.

EDUCATION

Al Collins Graphic Design School, Tempe, AZ Degree: AA

ORGANIZATIONAL SKILLS

•Excellent communication and organizational skills •Ability to complete multiple tasks simultaneously

•Ability to work with people from various socio-cultural backgrounds in an effective manner •Ability to work independently

ACCOMPLISHMENTS • Was in CMS MED52 Program 4 years with Humana

• Participated in the Development Team to help associates with the Learning Center • Facilitated in the Wellbeing Fair: 2015 and 2016.

• As a 100 Day Dash participant in 100 days participated and accomplished 100 day dash Challenge

• walked 1,000,000 steps in 100 days, 2010, 2011, 2012, 2013,

• walked 1,500,000 steps in 100 days 2014, 2015, and walked 2,000,000 steps in 100 days 2016

SPECIAL SKILLS

I have done 14 AEP’s from 2010 to 2024

I am a people person . I like to have fun and get the customers involved by finding a common denominator with caller to build rapport. I consider every call an opportunity to educate and help the caller. I treat each call like gold.

I am familiar with different systems to include: Sunfire, Solar, CI, CCP2, Citrix, PMT, AE, FASTapp, MAPPA, SOeasy, and Microsoft products

I am familiar with CMS Rules and Regulations

REFERENCES

References available upon request

Contact this candidate