Customer Service Representative
Resume:
BIANCA TLASECA-SANCHEZ Q
New Castle, DE ***** ® 718-***-**** @ ad4yer@r.postjobfree.com
PROFESSIONAL SUMMARY
Attentive Customer Service Representative with 10 years achieving customer service satisfaction and customer
retention goals. Independent and quick thinking team player. Highly proactive manager with 4 years of
experience in team leadership in fast food industry. Background includes sales, management and customer
service in fast-paced settings.
SKILLS
e Warehouse Operations e Team Leadership
e Flexible Schedule e Work Planning and Prioritization
e Materials Transport e Schedule Preparation
e Customer Service
Work History
FC Associate, 10/2021 - Current
Amazon — Wilmington, DE
e Reviewed order slips, picked products and staged merchandize to be shipped.
e Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
e Operated shrink wrap, banding and other wrapping machines.
e Re-packaged damaged or incorrectly packaged items.
e Proved successful working within tight deadlines and a fast-paced environment.
Backroom Stocker, 04/2020 - 12/2021
Walmart — New Castle, DE
¢ Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
e Greeted customers and directed to requested products.
e Streamlined backroom organization for increased efficiency and easier access to products.
e Assisted with merchandise stocking and replenishment in backroom and on sales floor.
e Updated merchandise pricing to match new values and special promotional rates.
Crew Member Shift Manager, 11/2014 - 07/2021
McDonald’s — New Castle Delaware
e Maintained store cleanliness and organization, contributing to an overall inviting atmosphere for
customers.
e Managed staff schedules and maintained adequate coverage for all shifts.
e Maximized quality assurance by completing frequent line checks.
e Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
e Settled crew member disputes by addressing problems quickly and providing successful mediation.
EDUCATION
William Penn High School - New Castle, DE
11th grade education
LANGUAGES
Spanish
es
Native or Bilingual
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