Gabriele Sansone

Barcelona, Spain / +346******** / ad4ycv@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/gabriele-sansone-customer-success/

SUMMARY AND PROFILE

VP Consultancy, Customer Solutions & Customer Success

Experienced executive leader with over 20 years of expertise in IT, Engineering and Solutions. Certified PMP. Spent several years working with Products and Customers trying to fit the requirements of the last ones in the markets under his responsibility. Demonstrated success in driving technical solutions consultancy team, solution engineers, and developers. Proven track record in team management, strategic planning, and implementing practices. Proficient in fostering C-level relationships to drive business growth.

IT Skills

Integration Scenarios Expertise:

Proficient in designing and implementing product integration scenarios for diverse systems.

Project Management Expertise:

PMI PMP Certified

APIs, Web Services, and Microservices:

Extensive experience with APIs and web services, including SOAP and REST, as well as Microservices architecture.

CRM Platforms:

Competent in utilizing CRM platforms to drive consultancy, customer solutions, and customer success initiatives.

Operating Systems & Other Applications:

Proficient in Microsoft Windows and Apple MacOS operating systems.

Skilled in using Word, Excel, Access, PowerPoint, Visio, Teams, Skype, Oracle, and Google Workspace applications.

Programming Languages:

Expertise in Microsoft .NET suite (C#, ASP.NET), JavaScript, C, Java, XML, JSON, MS SQL Server, TSQL, and VBA.

Familiarity with Microsoft WCF, WPF, and XAML.

Generative AI Expertise:

Chat GPT and Google Gemini Prompt experience.

Cloud Environment:

High-level knowledge of Google Cloud Platform, Amazon AWS.

Functional Skills

Customer Relationship Management (CRM) Consultative Selling Technical Consultancy

Transformation and Process Improvement Team Leadership Project Management

Process Design & Implementation Pre-Sales Consultancy Solutions Consultancy

Public Speaking and Presentation Training & Development Solution Design & Support

Technical Management Agile Methodologies Sales Strategy

Conflict Resolution Project Management

PROFESSIONAL EXPERIENCE

Paack Logistics - Rome, Italy

Vice President of Consultancy, Customer Solutions

From 02/2022 to Current

Reporting directly to the CEO and Investors team, responsible for leading the Professional Service team. Key duties include the creation of Solutions for Customers and Prospects supporting the sales department in achieving New Business and Retention revenue objectives through activities such as Prospects Onboarding (including Pre-sales, Consulting, Integration, and Software design and Implementation), as well as collaborating with the Product team in the definition of the roadmap and the natural product evolution. Additionally, tasked with managing internal customer requirements on automation processes and overseeing the Site Reliability Engineering and Application Support team. Collaborating strategically with members of the Leadership team and providing support to Sales and Operation teams across Paack's four markets (UK, FR, IT, ES, PT). Instrumental in driving customer product adoption of company products and solutions, while also managing P&L responsibilities.

Achievements

Technical and Influential People Management: Managed diverse teams from multiple nationalities, fostering collaboration and achieving high-performance results.

Implemented Sales Enablement program, enhancing team skills in product features and IT integration, demonstrating technical leadership and influencing organizational strategies.

Subject Matter Expertise: Led multiple software customization and integration projects with major retailers, showcasing deep technical knowledge and expertise in product domains.

Roadmap Creation and Execution: Designed and implemented a new consultancy practice, resulting in a significant increase in team sales productivity, demonstrating a capacity to drive roadmap creation and execution.

Technical Design and Influence: Led projects involving product design, customizations, and platform integration with key retailers, actively participating in technical design and influencing cross-functional teams.

Organizational Design and Prioritization: Collaborated with leadership to establish collaborative activities with Product teams and streamline engagement demand processes, contributing to organizational design and prioritization.

Team Leadership and Project Delivery: Managed diverse teams of direct reports and led fully remote teams, overseeing multiple projects in high-impact areas such as Pre-Sales Engineering, Bespoke Development, and process optimization.

Strategy Definition and Influence:Collaborated with cross-functional partners to define and influence strategy, establishing globally adopted processes to address bugs, customer feedback, and technical debts.

Engineering Initiatives and Organizational Impact:Implemented CRM automated reports to track project executions, driving operational efficiency improvements and contributing to engineering initiatives at an organizational level.

Performance Management and Development: Conducted regular performance discussions with individuals, providing feedback, coaching, and setting clear expectations and goals to meet optimal outcomes.

Technical Proficiency and Collaboration Skills: Collaborating with various functions and stakeholders to design the top-notch technical product and solutions and achieve optimal outcomes.

Travelport Ltd. - Barcelona, Spain

Head Director of Solutions Consultancy, Europe

From 06/2019 to 02/2022

In the role of Head Director of Solutions Consultancy for Europe, I led transformative initiatives overseeing Customer Onboarding and Consultancy practices, while providing essential support to the sales division. This leadership position involved managing a remote team of 18 professionals, including several Engineers profiles: Solutions Consultants, Sales Engineers, Customer Success Managers, and Solutions Developers Engineers.

Achievements.

Strategic Technical Leadership: Spearheaded strategic departmental transformations, driving roadmap creation, and execution. Leveraged technical expertise to influence organizational design, contribution, and prioritization. Led teams in delivering multiple projects in high-impact areas.

Subject Matter Expertise: Demonstrated proficiency as a subject matter expert in product domains, including Consolidator Agency model, virtual payment methods, GDS platforms, and automation processes.

People Management and Leadership: Managed and led teams post-reorganization, fostering cohesive remote team environments. Conducted over 50 internal workshops to upskill teams on new product releases and technology features, promoting professional development. Provided feedback, coaching, and performance discussions to team members regularly.

Technical Innovation: Showcased expertise in SOA architecture, Web Services, API, DBMS, and CACHE systems. Led technical design and implementation of Pricing/Fare Shopping Cache systems and strategies, driving efficiency improvements and winning business for customers.

Collaboration and Influence: Collaborated with cross-functional partners to define and influence strategy, driving engineering initiatives and impacting organizational outcomes. Represented the company as an expert at public events, customer workshops, and industry press events, strengthening the company's position in the industry.

Business Growth and Client Engagement: Provided expert consultancy and solution design support to agencies and third parties in the travel industry, resulting in significant new business wins and retention deals totaling €50M. Developed and executed effective implementation strategies and relations with agencies, resulting in a 15% increase in customer satisfaction (NPS) during the product definition phase. Secured a €1B new business deal through consultancy services to European countries, Corporate/Leisure Travel Agencies, and big Multinational Accounts.

Technical Proficiency: Proficient in Object Oriented Programming and strong technical background in software development using languages using Microsoft .Net technologies.

Travelport Ltd. - London, United Kingdom

Director of Solutions Consultancy, Sena Region

From 03/2017 to 06/2019

As the visionary Director of Solutions for the dynamic Southern Europe and North Africa (SENA) region, I spearheaded a team of 20+ Pre- and Post-Sales solutions and technical consultants to deliver unparalleled technical consultancy and leadership. Collaborating closely with five commercial leaders, I orchestrated the strategic allocation of resources, ensuring our ability to secure new business opportunities and nurture existing relationships with finesse. At the heart of my mission was the promotion of technical consultancy as a cornerstone of value-driven engagement, tailored to elevate Travel Online and Offline Technologies, Products, and Solutions to new heights of excellence.

Achievements.

Team Leadership and Development: Took full ownership of the Southern European and North African markets, aligning the team with regional goals and achieving targets. Improved team productivity by 25% through effective learning and development initiatives, ensuring the team possessed requisite skills and qualifications.

Client Consultation and Workshop Leadership: Provided hands-on consultancy to over 100 clients, including Online Travel Agencies (OTA) and traditional Travel Agencies. Led customer workshops on APIs, offering workflow recommendations and best practices.

Business Analysis and Optimization: Conducted comprehensive business workflow analysis and optimization, providing invaluable recommendations for bespoke development and solutions that enhanced customer workflow.

Stakeholder Engagement and Sales Support: Engaged with over 25 key stakeholders in the region, contributing as a technical expert in bid formulation to drive complex sales. Presented technical solutions and provided pre-sales support as required.

Custom Development and Project Management: Collaborated with the Customer Solutions team for custom development, writing functional requirements based on customer input. Managed the entire project lifecycle, including user acceptance testing and hand-over of the final solution.

Strategic Direction and Innovation: Ensured regional solutions aligned with Travelport's technical and strategic direction. Worked closely with the Partnerships and Alliances team and Sales to identify and evaluate third-party integration solutions, ensuring business requirements were met.

Travelport Ltd. - Rome, Italy

Solutions Manager / Senior Solutions Manager Sena Region

From 05/2010 to 02/2017

As the Senior Solutions Manager for the Southern Europe and North Africa (SENA) region, I held full responsibility for driving growth and overseeing operations in designated markets. My role encompassed comprehensive management of both remote and distribution teams, emphasizing consultancy and customized solution development to enhance adoption and customer retention.

Achievements.

Team Expansion and Market Growth: Successfully doubled the size of the remote and distributed team of pre-sales engineers and technical consultants to 10 members, reinforcing the company's presence in Southern European and North African markets.

Sales Revenue Enhancement: Developed and implemented multiple custom travel solutions, resulting in a significant 20% increase in sales revenue across Italian, Greek, Israeli, and Maltese markets.

Sales Process Optimization: Provided direct support to account management and IT sales teams, leading to a notable 15% increase in the conversion rate of sales. Managed sales processes for large opportunities and Requests for Proposals (RFPs) for target customers or prospects.

Project Management and Technical Leadership: Coordinated a team of 20 developers, ensuring timely project delivery within budget constraints. Led technical .NET design for the integration of NTV rail carrier in the new POS, Travel port Smart point App TM, demonstrating exceptional analytical skills.

Innovative Solutions and Efficiency Improvements: Engineered an Automatic Ticketing Solution with Virtual payment credit cards, resulting in a remarkable 30% increase in efficiency and accuracy of the ticketing process. Designed and developed bespoke solutions for Travel Agencies, contributing to a 30% increase in customer satisfaction and retention.

Contributed to the creation of the biggest Rail Carrier product integration in Travelport Smartpoint, main selling platform dedicated to Travel Agencies.

Strategic Collaborations and Integrations: Collaborated with Parkin Go to build the first Parking application fully integrated into a Global Distribution System (GDS). Integrated via Milano Flights and Parking into Travelport Galileo Desktop, leading to a 40% increase in parking bookings through the platform.

Accenture - Rome, Italy

Analyst / Consultant / Manager

From 01/2004 to 04/2010

Embarked on a journey as an Analyst and evolved into roles as a Consultant and Manager, each step marked by increasing responsibilities and impactful contributions. Spearheaded diverse integration projects, customization endeavors, and software development initiatives for an array of clients, steering them toward success. With a keen focus on system architecture, web services, API implementation, database management, and technology stacks, I demonstrated prowess in both front-end and back-end technologies, shaping the digital landscape with innovation and expertise.

Achievements at Customer Site.

NTV Italo Treno - Business Launch Integration: Led a dynamic team in integrating the Navitaire-NewSkies Rail Ticketing Platform with Oracle Siebel CRM for NTV Italo Treno's business launch. Also managed a talented team of 8 individuals, blending Analysts and Consultants, while defining a Revenue Management platform to optimize offer versus demand, driving exceptional results. Programmed the Rail Selling portal dedicated to Agencies and Customers.

Uni Credit and Monte dei Paschi di Siena Banks: Crafted over 100 financial algorithms in .NET and C# for UniCredit Bank's Portfolio Studio, specializing in financial market simulations, Value at Risk, and Credit Risk assessment. Demonstrated advanced technical prowess and adeptness in quantitative analysis, contributing significantly to the bank's financial strategies.

Poste Italiane Intranet Portal - Seguimi Project: Engineered a cutting-edge .NET/C# intranet portal for Poste Italiane Spa-Geo post, streamlining the management of national postal delivery data. Innovated with the Seguimi Project algorithms, automating, and optimizing deliverymen's journeys, enhancing operational efficiency and customer satisfaction.

Wind Telecommunication - CRM Project: Drove multiple software developments and integration endeavors for Wind Telecommunication's Corporate Business project. Achieved a remarkable 20% reduction in software anomalies impacting customer provisioning processes. Engineered bespoke services provisioning algorithms, ensuring seamless operations and elevated customer experience.

EDUCATION AND OTHERS

Tor Vergata University of Rome - Rome, Italy 07/2004

Master of Science / Software Engineering,

Languages

Italian: First Language / English: C1 Advanced (C1) / Spanish C1 Advanced (C1)

Certifications

PMI PMP Certification (2024)

Leading SAFe - Scaled Agile Framework (2020)

Agile Principles and Methodologies (2020) - Skillsoft Refresher Course

Microservices Architecture (2020) - Skillsoft

AWS Cloud Practitioner & the Value Proposition (2019)

Skill soft Refresher Course

Microsoft MCPD-EA (Microsoft Certified Professional Developer - Enterprise Applications) (2008)

Activities and Honors

Scuba Diving

Risk management and high attention to detail.

Gaming

Problem-solving, team collaboration, and time management.

Technology & Computer Assembly

Practical skills and learning versatility.

Contact this candidate