CONTACT INFORMATION

Phone Number

+254-***-******,

+254-***-******

Email

ad4yc5@r.postjobfree.com

LinkedIn

www.linkedin.com/in/annediminga89

BIO DATA

Gender Female

Nationality Kenyan

Language Proficient: English

, Kiswahili

EDUCATION BACKGROUND

2015-2017: Bachelor of Business

Administration (BBA) with IT

(procurement option) at Maseno

University. Awarded with first class

honors.

2009-2011: Banking and Finance

Certificate (Associate in Banking and

Finance) at Kenya School of Monetary

Studies.

2004 - 2007: Kenya Certificate of

Secondary Education (KCSE) at St

Anne’s Lioki Kiambu. Attained Grade

B-(minus).

PROFESSIONAL SUMMARY

Experienced and reliable customer service personnel with extensive experience helping in a busy company setting. Strong dedication to helping clients resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with clients. Fully committed to following company procedures, improving on existing one and winning loyal customers.

ACHIEVEMENTS & MILESTONES

Customer Service Achievements

I managed to build a work force of ten riders, and I ensured that they give the best service in the market.

I managed to secure contracts with online platforms such as Sky Garden, Mojakart, Smart Android and Shop It.

Sales Manager Achievements

Brought on board business volume worth of Six Million shillings (Ksh.6,000,000.00) within a period of 12 months.

Introduced several companies that resulted to the business including Madison Insurance, Resolution Insurance, Security Group Africa, Elite Innovations Kenya, and Airtel Kenya.

Negotiated contracts through collaborated effort with the Sales Team with several companies such as Fly 540, Deloitte East Africa, United Nations, Toyota Kenya, and DT Dobie. These contracts resulted to a turnover of Ksh.13,000,000 in the year 2016.

ANNE DIMINGA KAMAU

Customer Service & Account Management

WORK EXPERIENCE

GENERAL MANAGER

Myla Consultancy Limited April 2022- Date

Duties and Responsibilities

Oversee the daily operations of the company, ensuring smooth functionality across all facets.

Assess and enhance both operational and financial performance to drive the company's success.

Formulate strategic plans and establish growth-oriented goals for the organization.

Lead the employee assessment process, fostering a culture of continuous improvement.

Oversee the intricacies of recruitment and training to integrate new talent seamlessly.

Regularly generate comprehensive reports for upper management to facilitate informed decision-making.

Provide adept solutions to challenges such as profit decline, employee conflicts, and potential business loss to competitors.

Enforce adherence to health and safety regulations among the staff.

Maintain and optimize budgets, diligently managing expenses to enhance overall fiscal efficiency.

Foster a work environment where employees not only function productively but also continually develop professionally. MARKETING AND OPERATIONS MANAGER

Detail Masters Limited Feb 2020 – March 2022

Duties and Responsibilities

Worked closely with product teams to understand and gave input into product changes relating to the customer service department.

Managed schedules of team members according to customer demand and any service level agreements.

Analyzed support workflows and made suggestions to improve efficiency and effectiveness.

Developed and maintained standard operating procedures for common situations.

Took care of all departments in terms of coordination of work.

Approved designs and art works before taking them for production.

Purchased machines and ensured that all old machines were serviced on time.

Conducted quality control and ensured that a high standard of work was maintained.

1999-2003: Kenya Certificate of

Primary Education (KCPE) at St

Veronica Integrated Learning Centre.

Attained 417/500 marks.

AREAS OF EXPERTISE

Communication skills: I am pleasant and

empathetic while interacting with

clients, with great listening skills to

understand what the clients really wants

and patience to handle conversations

effectively irrespective of the client’s skill

level.

Competent technical knowledge: Well

versed with company products and well

updated on the latest technologies in

customer support.

Ability to multitask able to multitask

seamlessly between tasks like handling

high priority tickets, documenting

solution articles, and preparing notes for

meetings/events.

Ability to honor deadlines: able to honor

company’s SLAs and ensure all assigned

tickets are resolved well within the

deadline.

Power-Team Building: Proven

collaborative skills in the delivery of

tasks.

Integrity: Behaves professionally and

ethically and apt at handling confidential

information.

Cooperation: Able to work in job that

requires being pleasant with others on

the job and displaying a good-natured,

cooperative attitude.

Stress Tolerance: Adapt well in a job that

requires accepting criticism and dealing

calmly and effectively with high stress

situations.

Initiative: I have the willingness to take

on responsibilities and challenges.

Coordinated teams that executed work and ensured that they got to the clients at the allocated time.

Dispatched vehicles for deliveries in different locations within the country.

Grew client base by bringing in new business and identifying the potential areas of business.

Responded to emergencies that were raised by the clients and dispatched technicians where necessary.

CUSTOMER RELATIONS MANAGER

Just on Time Deliveries May 2018 – Feb 2020

Duties and Responsibilities

I oversaw the general management of the work in the company with sharp focus on customers and employees.

Ensured that customers were well satisfied through phone calls, visitations, and emails.

Resolve any matters arising from clients on our employees.

Ensured good training of staff which equipped them with the right skills and knowledge on the kind of service to offer to our clients.

Ensured frequent meetings with our clients to ensure that they were getting quality service from our staff.

I improvised new services for the company and try them out with the current market.

Maintained a positive, empathetic, and professional attitude toward customers always.

Responded promptly to customer inquiries.

Communicated with customers through various channels.

Acknowledged and resolving customer complaints.

Kept records of customer interactions, transactions, comments, and complaints.

Provided feedback on the efficiency of the customer service process.

Managed a team of junior customer service representatives.

Ensured customer satisfaction and provide professional customer support.

SALES AND MARKETING ADMINISTRATOR

Mop and Shine Investment Limited Sept 2017 – April 2018 Duties and Responsibilities

Worked hand in hand with the director in ensuring that all the departments in the organization were well coordinated and all services were running smoothly.

Relationship Building: Builds positive

interactions both internally and

externally to achieve work related goals.

Expresses ideas or facts in a clear,

concise, and open manner.

Actively listens and proactively shares

knowledge. Handles conflict effectively,

by overcoming differences of opinion

and finding common ground.

HOBBIES AND INTERESTS

My interest is in motivational

speaking and public speaking.

I manage music artists during

my free time as I am

interested in music.

I read books ranging from

motivational, thrillers and

magazines.

Listening to music, watching

movies, and dancing.

Coordinated the company sales including the team and sales volumes.

Ensured that clients got to know the products and services provided by the company.

Ensured that products and services that reached the clients were of high quality and delivered in time.

Management of customer complaints and conclusively escalating for service improvement and modifications.

Ensured that customer requests were responded to promptly and in a proper manner.

SALES MANAGER

Myla Consultancy Limited April 2016 – Aug 2017

Duties and Responsibilities

Overall head of the sales department.

Managed and coordinated the sales team.

Offered guidance to clients by taking them through the products and services provided by the company.

Sourced out for the trends in the market in terms of products and events to improve on the company’s already existing ones.

Looked for business through client face to face visits, phone calls and emailing.

Kept records on the sales and prospects of the company.

Submitted weekly reports on the performance of the Sales Department.

HEAD OF CLIENT SERVICE

Myla Consultancy Limited Aug 2015 – April 2016

Duties and Responsibilities

Offered advice and guidance to existing and new clients on products and services.

Followed up using emails and face time with old and new clients.

Sourced out what was trending in the market in the product and event world.

Managed casual workers and guided them in their duties.

Managed client’s complaints and got feedback from clients on the performance of the company.

Submitted weekly reports on the clients that I have contacted.

Collected data on what companies required in terms of marketing during various seasons.

Duties and Responsibilities

Initiated a sales team and grew a workforce of six persons.

Initiated coordination systems between several departments like design, finance, and IT for client superior service delivery. REFEREES

Mr. Ole Joshua

Dean of Studies

Maseno University of RIBM Campus

Email: ad4yc5@r.postjobfree.com

Phone: +254*********

Mr. Charles Mathenge

CEO Detail Masters Limited

Email:

ad4yc5@r.postjobfree.com

Phone: +254*********

Ms. Brenda Wambui Warware

Finance & Admin Manager

Myla Consultancy Limited

Email:

ad4yc5@r.postjobfree.com

Phone: +254-*********

Contact this candidate