EXPERIENCE

EMCOR FACILITIES SERVICES, TEMPE

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Create emergency and non-emergency work orders and dispatch to contracted vendors. Follow up on work orders by calling vendors to check status. Training new emploees.

PSCU, PHOENIX

10/2020-03/2021

Provide fraud detection by verifiying cardholder’s identity and recent activity, and taking fraud reports as needed. Released holds on credit cards and debit cards after verifying transactions. Maintained excellent metrics.

WILLIS TOWERS WATSON, TEMPE

09/2019-04/2020

Provided excellent inbound and some outbound customer service. Enrolled employees in health and voluntary benefits. Educated employees to the various options so they can make the best decision. Assisted employees with many complex issues regarding them and/or their family’s benefits.

24/7 INTOUCH, MESA

05/2017-01/2019

Continued to provide excellent inbound customer service and live chat for Nike.com.

CONCENTRIX, PHOENIX

06/2016-05/2017

Provided excellent inbound customer service and live chat for Nike.com. Promoted to sought-after position in the Live Chat department after only two weeks. Handled a wide variety of calls including many possible fraudulent transactions.

EDUCATION

NORTHEN ARIZONA UNIVERSITY

Took various classes such as Physics, Philosophy, English, German, Psychology, Chemistry and art classes on an undeclared major. Earned 55 college credits.

COMMUNICATION

Typing at 55+ WPM with no errors, excellent multitasking skills, very fluent in the use of computers and computer systems, intermediate Microsoft Office Suite skills including Word and Excel. Excellent grammar skills as well as spelling. Very positive attitude, able and very willing to take adjustments in pursuit of excellence.

SAM OLIVAS

CUSTOMER SERVICE

TECH SUPPORT

OBJECTIVE

To succeed and learn in a mutually beneficial safe work environment.

SKILLS & ABILITIES

55+ WPM typing skills, very fluent in the use of computers and the internet, able to learn new software quickly and easily.

VITALS

1538 South Price Road Apt. 104 Tempe, AZ 85281

T 602-***-****

E ad4yb3@r.postjobfree.com

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