Customer Service Accounts Payable

Retha Thomas

Pinson, AL ***** • Mobile: 205-***-**** • ad4y5a@r.postjobfree.com

PROFESSIONAL PROFILE

Versatile professional with a background in accounting, office management and operations. Skilled in managing financial processes, optimizing office operations, and strong customer service. Known for proactive collaboration, fostering positivity, and promoting a team-oriented work environment. Proficient in utilizing ERP, CSR, and other enterprise systems. Industry expertise spans across MedTech, manufacturing, and industrial machinery sectors.

SKILLS

Accounts Payable/Receivable

Financial Analysis

ERP Systems

Customer Service

Vendor Support

Document Management

Field Service Support

Quote Requests

Office Management

WORK EXPERIENCE

Accounting Assistant/Office Support 04/2019 to 01/24

Robinson Service, Trussville, AL

Robinson manufactures and installs custom industrial fans to clients nationwide with annual revenues of 1M. Contract employee through People HR through 3/22 then converted to a direct hire.

Oversaw end-to-end payable and accounts receivable processes, encompassing invoice processing, payment processing, billing, and collections activities.

Proactively managed AP email inquiries, achieving a 95% resolution rate within 24 hours, resulting in enhanced client satisfaction and strengthened relationships. Optimized weekly accounts payable check runs, resulting in a 25% increase in efficiency and a 10% decrease in late payments.

Implemented proactive strategies for managing aging receivables, resulting in a 25% reduction in outstanding balances and improved cash flow.

Interacted with customers, vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions, ensuring seamless coordination of operations and timely completion of tasks.

Served as a central support figure and go-to resource for staff. Cultivated a positive work culture through effective communication and building professional relationships among team members.

Improved document organization with thorough file maintenance, archiving outdated records, resulting in a 40% reduction in search time for archived documents.

Provided field service support including proofreading and editing field reports, managing weekly temporary employee timesheets, ensuring timely submission of field expenses and charges.

Initiated the quote request process, creating requests and gathering relevant documentation.

Office Manager 10/2018 to 03/2019

H20 Waterproofing Co.

H2O Waterproofing is a contracting firm that provides waterproofing, foundation repair, and mold remediation services for residential and commercial clients.

Reported directly to the business owner, overseeing office operations and providing support for accounting, administrative, and project management tasks.

Optimized accounts payable and receivable procedures, resulting in increased efficiency and accuracy in invoice generation, payment tracking, and collections.

Spearheaded payroll processing enhancements, resulting in a 15% decrease in errors and ensuring punctual payroll disbursement to employees.

Acted as a primary liaison for clients, addressing inquiries and delivering timely updates on project statuses to maintain client satisfaction.

Operations Associate 01/2011-01/2015

EndoChoice, Nashville, TN

EndoChoice, a MedTech company under Boston Scientific, produces endoscopic devices and achieves an annual revenue of $75M.

Operations focused role holding a variety of duties across logistics, customer service, warehouse operations, fulfillment, inventory control, technician support, and new hire training.

Subject matter expert on the companies’ Endoscope imaging equipment with advanced understanding of device models, capabilities, uses, costs and operation.

Communicated with suppliers, carriers, and internal teams to coordinate shipping schedules, resolve issues or discrepancies, and provide status updates as needed.

Drove customer satisfaction by providing timely updates on equipment repairs, collaborating with sales advisors and Territory Managers, resulting in a 15% reduction in customer complaints.

Utilized the company's Enterprise Resource Planning (ERP) to manage multiple operational areas, including inventory, procurement, and production planning.

Advanced use of Microsoft Office suite, including Excel for data analysis and reporting, Word for document creation, PowerPoint for presentations and Outlook for calendaring.

Provided training to new hires leading to shorter onboarding periods and a more positive welcoming work environment.

Served as the go-to resource for managers and peers seeking support and assistance in areas such as report creation, assistance with special projects, and other administrative needs.

EDUCATION

Jefferson State Community College – Credits completed towards a business degree.

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