ROSE ANN R. VENTURA

EXPERIENCE

September **** – October 2022

Customer Service Representative • Operation CSR II • TELUS International Phil.

March 2023 – Present

Customer Service Representative • Customer Guest Specialist • TTEC

• Adhere to company policies and scripts to consistently achieve call-time and quality standards.

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

• Sought out training opportunities to enhance customer relationship management abilities and further boast satisfaction score.

• Researched issues through identification of similar past problems and recommended the most appropriate solution.

• Responded to customer comments and questions via Live Chat during 8hour shifts.

• Resolved customer complaints and addressed emergency requests and needs. EDUCATION

STI College Santa Rosa

May 2018 Santa Rosa, Laguna

• Bachelor of Science in Information Technology Major in Programming

Rizal High School

March 2012 Caniogan, Pasig City

• High School Diploma

SEMINARS AND TRAININGS

• National Service Training Program: Human Trafficking and Child Abuse in UPLB Campsite

• 500 hours of On-the-Job Training in STI College Santa Rosa REFERENCES

[Available upon request.]

0517 Sparta Drive, Olympia

Park Subdivision, Phase 2,

Brgy. Labas, Santa Rosa

Laguna 4026

+63-929-***-****

(049-***-****

roseannramosventura@gmail.

com

OBJECTIVE

To engage to a work that will fully utilize

my creative skills particularly in

Computer and Technical Support,

characterized by a progressive and

dynamic firm, which provide

Opportunities for career advancement.