Amy K. Chanthavong

**** ********* ****

Houston, Texas 77064

Cell: 281-***-****

Email: ad4y47@r.postjobfree.com

Skills

25+ years in general administrative business management, accounting, sales/clerical, retail, and customer service experience; healthcare experience; QuickBooks, Microsoft Office, UVX software, JDE software; 60+ WPM, 10-Key by touch; Thai, Laotian, and Spanish.

Experience

CVS Pharmacy via Teleperformance

Remote Pharmaceutical and Customer Service Support Sept 2021 – May 2022

Rotated shifts weekly

Assisted in billing and insurance verification

Assisted patients with superb customer service by answering any and all questions via daily incoming and outgoing busy phone calls

Assisted patients in locating and refilling prescriptions for those unable to do so in person or over the phone

Ensured patients in answering any unsatisfied customer service related issues in regards to any of their prescriptions such as checking status of prescriptions and ensured all demographics are correct

Maintained HIPAA 24/7

Emser Tile Sept 2017 – Sept 2018

Customer Support

Meet and greet customers and provided them with information on material inquiries

Placed orders for material via phone, in person, email, or fax

Assisted clients in making selections for their home

Opened accounts for contractors, home builders, trade, and retail

Provided pricing and quotes on materials

Maintained showroom floor and maintain monthly audits

Sam’s Limousine and Transportation April 2013 - June 2016

Accounting Manager

Managed accounts receivable and accounts payable

Prepared, reviewed, and delivered transportation bills

Reviewed and approved drivers’ pay and payroll

Created invoices to be sent via mail or email

Scheduled and created reservation adjustments for transportation

Followed up with customers to ensure timeliness of deliveries and customer satisfaction

Provided pricing and quotes for customers

Performed general office and other administrative duties

Wisenbaker Builder Services Oct 2011 - Aug 2012

Inside Sales Representative

Received orders via fax and email and contacted customers to confirm orders

Reviewed and placed purchase orders

Prepared material selections and ensured pricing

Confirmed floor plans and materials needed to build for customers

Reviewed and resolved A/P variances

Trained and provided support for new hires

Participated in team building sessions with colleagues of sales/inside sales associates

Lashley & Associates July 2010 - Oct 2011

Inside Sales Representative

Received cost inquiries

Placed purchase orders

Viewed blueprints for areas needing parts

Worked outside warehouse at the counter and meet customers face to face

Ensured product knowledge were met for customers inquiries

Worked with a team of sales and inside sales including VP

UnivarUsa Inc/Chemcentral July 2007 - June 2010

Buyer/Customer Service Representative

Purchased and maintained raw material supplies to meet customer requirements

Placed purchase orders

Received cost inquiries

Arranged delivery of raw materials within requested date as 3rd party direct

Resolved A/P variances and receipt exceptions

Handled daily invoicing

Worked along with a team of sales and customer service reps for 3rd party directs

Processed orders for raw materials to meet customer requirements and inventory levels

Assisted in sourcing materials to meet customer needs

Resolved inventory shortages, cost problems, and customer inquiries

Arranged expedited material with the warehouse team for off-loading and repackaging

Abby Office Centers March 2005 - July 2007

Receptionist

Assisted clients in a fast-paced professional environment

Provided secretarial assistance & answered incoming calls on switchboard

Received incoming and outgoing mail

Assisted with various projects including writing memos, brochures, copying, faxing, and scheduling conferences and meetings

Education

Southern New Hampshire University March 2016 - 2020

Bachelor of Arts

Business Administration and Healthcare Administration

References

Available upon request

Contact this candidate