Salesforce Administrator

JAYANTHI SUBRAMANIAN SALESFORCE ADMINISTRATOR

Cumming, GA 30041 www.linkedin.com/in/jayanthi-s-6342a1175 678-***-**** https://www.salesforce.com/trailblazer/jkumaran8 ad4xzd@r.postjobfree.com

CERTIFICATIONS SKILLS

Salesforce Certified Admin Platforms / Applications: Salesforce, DocuSign, Conga, Sales Cloud, Service Salesforce Certified Advanced Admin Cloud, Experience Cloud, Health Cloud, Marketing Cloud, Finance Service Cloud, CPQ, Salesforce Certified Platform App Builder Einstein Tableau Bot, Marketing Cloud, Data Loader, Agreement Express Salesforce Certified Platform Dev 1 Salesforce: Flows, Process Builders, Apex methodologies, Lightning experience, Salesforce Certified Sales Cloud Consultant Security Model, Data loader, SOQL, Lightning Components, Gearset, JIRA Other Tools& Applications: SQL, Slack, Own-backup, Tableau, Einstein Analytics, Trello, Workbench, Cloudingo, Git, Eclipse, Visual Studio, Eclipse IDE During my seven years of experience in Salesforce Sales Cloud, Service Cloud, CPQ, Experience Cloud, Health Cloud, Marketing Cloud, Tableau CRM, and Einstein Analytics, I gained a deep understanding of the Salesforce platform. I Assisted end-users, stack holders, different teams and partners by resolving their technical issues and guiding them through the platform’s functionalities, this could include training new users to navigate through Salesforce and create reports or dashboards specifically for their roles and responsibilities. Experience with more complex configuration, security settings, automation, data management, troubleshooting common and critical issues such as login problems, data discrepancies, and application and integration issues would be part of multi-hand administration regular tasks. As a Sales and Health cloud user, I worked with various features such as lead management, opportunity tracking, account management, and forecasting, and experience in creating custom objects, workflows, and reports to optimize the sales process. With Service Cloud, my focus would be on providing excellent customer support, using features like case management, knowledge management, email-to-case, web-to-lead functionality, license management, Flow, assignment rules, approval process, apps, creating objects and fields, page layouts, record types, dynamic form, DocuSign, report & dashboards, and live chat to efficiently resolve customer inquiries, creating Bot and training Bot, and configuring service level agreements (SLS) to prioritize case based on their urgency. Experience in setting up escalation rules and using Omni- channel for effective case distribution among agents could be part of my skill set as well. Overall, I have a strong understanding of sales processes within an organization and provide effective customer service and support using the Salesforce platform and other integrated tools and apps supported with Salesforce. EXPERIENCE

Salesforce System Administrator

Merchant E - April 2022-Present

Key Accomplishments:

• Designed, developed, and managed an efficient Support system for internal teams with Slack integration reducing SLAs by 30%.

• Integration of AWS with Salesforce improved functionality over previous methods, increasing speed by 12%.

• The best employee and user service of the year was placed on our employee list two years in a row.

• Onboarded 100+ new partners through process automation reducing onboarding time by 45%.

• Developed a lead routing engine that enables administrators to customize lead assignments extensively using an object hierarchy instead of code, resulting in a 30% increase in lead generation through improved lead management.

• Created an internal Force.com application to generate DocuSign-able quotes with Conga.

• Served as the lead Salesforce Administrator and data integrity gatekeeper for over 300 users.

• Established a Custom SFDC help desk ticketing system for eight teams, including sales and engineering. Responsibilities:

• Designed and implemented full lifecycle deployments of multiple cloud Sales, Service, and Experience cloud applications.

• Collaborated with the Product team and oversaw project delivery from initiation to handoff.

• Developed deployment protocols, ensuring documentation, rollback procedures, and code compatibility.

• Managed all aspects of Salesforce customization, including custom fields, validations, Flows, triggers, objects and relationships, permissions, reports and dashboards, sales processes, campaigns, record types, and applications.

• Designed and implemented process for onboarding new accounts integrating Conga, DocuSign, Revel Soft, and AEX app.

• Developing solutions with configurations and capabilities such as Flows, Process Builders, Validation Rules, Reports, and Dashboards prioritizing them to ensure scalability and maintainability.

• Proficient in Salesforce User management, Security & Sharing settings, Audits, and storage management.

• Acting as a Salesforce SME and effectively communicating the value and impact of Salesforce processes and results across the organization to facilitate cross-functional collaboration and drive business success. Salesforce Administrator:

Angel Oak Companies – October 2021-April 2022

Key Accomplishments:

• Transitioned 200+ users to lightning experience resulting in a 15% increase in user adoption.

• Managed data for the launch of more than 30 marketing journeys in Marketing Cloud. Resulting in a 23% increase in originations.

• Configured & customized Einstein Chatbot which allowed to automate customer service & support interactions efficiently by 7%.

• Analyzed and designed an efficient approach for user administration, resulting in the conversion of profile-based access to permission-set groups for over 1600 users, ensuring appropriate access and maintaining data security. Responsibilities:

• Take ownership of deploying newly implemented functions in production.

• Provided production support to business users and partner users.

• End-to-end production deployment process.

• Create a new partner account and provide DocuSign access for the partner contact.

• Maintain Salesforce licenses, certifications, apps, applications, and Salesforce releases.

• Perform Salesforce case maintenance, collaborate with stakeholders and business users to address requests and implement functionality. When issues arise, conduct research and resolve them.

• User account creation, assignment of permissions and sharing settings, sandbox creation, data seeding, and integration with MuleSoft. Salesforce Administrator:

Commonwealth of Kentucky – May 2019 - October 2021

• Worked in various environments and troubleshooted customizations to identify root causes.

• Created sandboxes, integrated them with different environments, and managed product deployments.

• Established accounts, profiles, permission sets, sharing settings, security measures, and reports & dashboards.

• Executed end-to-end production deployment processes.

• Handle administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields, production support, and other routine tasks.

• Created and maintained Einstein Bot and trained the Bot.

• Worked in Einstein Tableau CRM applications.

• Worked in Enhanced Transaction Security.

QA Data Engineer

Consumer Reports – August 2014-March 2019

• Performed backend database testing and compared DB.

• Data cleansing – identifying, assessing, and resolving critical data quality issues.

• Extracting data applications of transformation logic and troubleshooting data storage systems. Education:

Master of Business Administration

Annamalai University

Master of Human Resource Management

Annamalai University

Bachelor’s in commerce

Bharathidasan University

Work Otherization: US Citizen

Other:

Continuous Learning: Completed Trailhead Super Set for Admin and Double Star Ranger with 271 badges & 160275 points. Projects: Developed a customer service chatbot using Salesforce Einstein AI and trained Bot, leading to a 30% improvement in case resolution times. Technical Contributions: Contribution to the Salesforce community, YouTube Leadership: Participated as a Mentor for women who like to start their career in Salesforce. Professional Development: Attended Salesforce World Toru in Atlanta in 2019, and AI training in March 2024 in Atlanta Salesforce tower. Volunteers:

ATS (Alpharetta Tamil School) 2013-present

Over the past 10 years, I have helped over 200+ students graduate from Tamil School. ACMC (Atlanta Charity Medical Clinic) 2021-present Over the past 3 years, I have assisted doctors, patients, and administration in their work, while also taking the initiative to collaborate with Salesforce to implement the Nonprofit Cloud.

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