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Customer Service Shift Manager

Location:
Chicago, IL
Posted:
April 11, 2024

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Resume:

Sarah Besario

847-***-****

ad4xym@r.postjobfree.com

**** **** *** *******, ** 53142

References can be provided upon request.

Professional Experience

Aldi – Shift Manager (2013 – Present)

Zion, IL / Waukegan, IL

Current Direct Manager: Jeff Korbus

Effectively leads a of team of 15 employees, routinely managing labor and providing coaching and feedback as necessary.

o Able to multitask and communicate well with staff and customers, while being open to new ideas.

Excellent customer service and interpersonal skills; capable of working with shoppers, peers, and vendors daily, as well as direct and upper management. o Strives for customer satisfaction and to deliver world class service. o Regular interface with vendors accepting receipts while running the dock.

Responsible for maintaining a clean and orderly work environment and inventory management.

o Manages inventory, restocks, rotation, quality and system driven re-orders for core items. Ability to manually trigger purchases at own discretion.

Controls cash management – orders, safe, and drops.

Routinely operates automated and manual pallet trucks, bailer, and has excellent driving record.

National Personal Training Institution – Fitness Specialist Intern (2010 – 2011) Chicago, IL

Direct Manager: Tracy Banks

Created customized fitness plans for clients of the institute. o Consisted of, but not limited to, assessment of overall fitness objective, preliminary fitness evaluation, free-weights training, cardiovascular workouts, and nutritional guidance.

Required completion of NPTI Certified Personal Trainer program. o 500 hour comprehensive training and education, which included anatomy and physiology, nutrition, theory, and applied practical and real-world experience as a personal fitness specialist.

P.F. Chang’s Restaurant – Waitress (2006 – 2013)

Northbrook, IL

Direct Manager: Sean Kenny

Wait tables in a fast paced environment, focusing on providing outstanding customer service and an overall excellent dining experience.

Execute all requests by management, peers, and customers completely and accurately.

Education – Zion Benton Township High School, Zion, IL (Graduated 2005)



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