Data Management Protection

Joseph B. Kriegel

Des Moines, IA *****

Professional Summary:

Customer-focused sales engineer with 20+ years’ experience facilitating business improvements through data management and technologic solutions.

Proven expertise using complex systems, platforms, and programs to strengthen data protection environments, increase server safety, and optimize operations.

Known for innovative, strategic approaches to increasing revenue, enhancing client satisfaction, and developing long-lasting partnerships, quickly recognizing customer needs/goals and acting accordingly.

Outstanding team leader skilled in interdepartmental collaboration geared towards resolving and preventing issues.

Education:

BA in Management Information Systems - Graduated May 1990 Buena Vista University, Storm Lake, IA

Key strengths:

Customer-Focused Service

Strong communications Skills

Strong written communications

Top sales producer

Cybersecurity background with data management products

20 plus years of IT software, hardware & troubleshooting experiences

Consultative Sales

Mattress Firm, South & West Des Moines, IA

Oct 2023 to Present

Sales Associate/Sleep Expert

Assist new and existing/returning customers with their sleep solution needs

Follow up and ensure the guest’s experience at Mattress Firm was exceptional

Build pipeline and promotional campaigns to generate profits for Mattress Firm

Achieve or exceed monthly sales quotas

Focus on building a strong customer-base with current and new customers P.E.O. International Non-Profit

September 2022 to December 2022

Software Support Architect

Assist on converting QuickBooks chapters from v8 of QuickBooks to v21 of QuickBooks over several months

Assist end users across the country with support issues they experienced

Provide Teams and Zoom support to assist end users with issues they were experience across the country

Commvault, Iowa, Nebraska & Illinois

Jul 2016 to Apr 2022

Customer Service representative/System/Sales Engineer

Followed-up on customer inquiries not immediately resolved

Hired to provide differentiating advantage over competitors in data protection space across 3+ territories. Recruited new clients for data management company working to optimize business practices through technologic systems.

Dispensed technical expertise to two, and at times three Account Executives.

Presented, demonstrated, and trained potential and existing clients on Commvault solutions, new features, and functions.

Aided commercial and SLED accounts in developing superior data protection, manage, cloud and DR strategies.

Supported software development by providing product improvement recommendation

Consistently exceeded quota by 130% or greater each year of tenure.

Conducted ransomware analysis for existing and new customers to determine security gaps and prevent attacks.

Developed previously neglected region, attracting new clients and driving revenue from 200 underserved accounts.

EMC, Boston, MA

Jun 2010 to May 2016

Senior Technical Consultant

Served as strategic and technical advisor to enterprise clients with specific focus on backup, recovery, archive, and cloud storage technologies.

Provided expertise in data protection solutions such as Avamar, Data Domain, Networker, Data Protection Advisor, Elastic Cloud Storage, Cloud Boost, and Cloud Tiering.

Managed backup and recovery solutions.

Applied software- and technology-based strategies to facilitate overall data protection. Microsoft

Mar 2008 to May 2010

Account Technology Specialist

Promoted from Storage Technology Specialist position due to exceptional work ethic and outstanding knowledge of storage/data protection, specializing in Microsoft solutions.

Focused on Windows Server 2008 and Microsoft Visualization technologies to provide comprehensive consultations to enterprise and mid-market accounts.

Introduced new product uses from existing customers and modernized data protection solutions for extensive coverage.

Met and surpassed monthly quota as result of understanding client needs, applying optimal solutions, and ensuring client satisfaction. Microsoft

Mar 2006 to Apr 2008

Storage Technology Specialist

Recruited due to Microsoft Active Directory architecting experience.

Enhanced awareness and attachment of System Center Data Protection Manager (DPM) 2007 in North Central and Midwest districts.

Supplied feedback for product changes based on customer’s needs.

Fixed issues regarding ongoing implementations.

Topped DPM adoption rate expectations by integrating multiple new customers Compaq/HPE

Feb 2000 – Feb 2006

Pre-Sales Solutions Architect

Handled ProLiant Servers, Storage, and Insight Manager to manage infrastructure and business projects for corporate accounts.

Acquired additional customers through sales expertise.

Closed more than $100M in annual revenue quota on Wells Fargo account to achieve 150% of quota in 2005.

Earned Accredited Systems Engineer title, solidifying foundational understanding of complex networking solutions.

Professional Credentials:

Commvault Certified Professional

Honors: Phi Theta Kappa, Student Council Representative

EMC Certified Data Protection Architect

Accredited Systems Engineer (ASE)Accredited Platform Integrator Windows Server

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Trainer

VMWare VCP 2.5 & 3.0

Certified NetWare Engineer

Cisco Certified Network Associate (CCNA)

ITIL Certified

Technical Proficiencies & Trainings

A+ Certified

HP ProLiant Servers/Blades

IBM x Series & Dell PowerEdge Servers

Windows Server 2026 & 2019

PowerShell

Windows Storage Server

Windows VMWare/Virtual Center/V Motion

Linux AS v2.1

Windows 7 – Windows 10

Red Hat Linux v9.0

Virtual PC

VMWare Workstation

FoxPro 2.0 – 2.6

Clipper 5.01

dBase III Plus

SQL 6.5/7.0/2000

Training: ITIL v3.0

VCP v3.5

HP SIM (Systems Insight Manager)

Red Hat Linux AS 2.1

Microsoft Proxy Server 2.0

Windows Server 2003 MCSE Boot Camp

Windows 2000 Design & Implementation

Windows 2000 Infrastructure Design

Windows 2000 Installation/Configuration

Exchange Server 5.0 -5.5 Concepts & Administration

Exchange Server 5.0 -5.5 Design & Implementation

SQL Server 6.5 Administration & Implementing a Database Design

SQL 7.0 Server Administration

Microsoft Internet Information Server

Microsoft TCP/IP

NT 4.0 Server Administration

NT 4.0 Server Core Technologies

NT 4.0 Server Enterprise Technologies

Military Experience:

1st Lieutenant, Iowa Army National Guard Signal Corp, Augusta, GA

Expert Sharpshooter; Honorable Discharge

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