Summary

Software Quality Assurance Test Manager with 17+ years of experience in testing methodologies including Agile and Waterfall.

Good experience in Scrum Master and having SCRUM Master Accredited Certification.

Certified in Quality Assurance from International Software Testing Qualification Board (ISTQB).

Experience in Project management, resourcing, estimations and budgeting.

Strong knowledge of the software development life cycle (SDLC) and Experience in maintaining requirements in Confluence, Tracking and maintaining in JIRA.

Excellent in software testing life cycle including test plan, test strategy, test case creation, test execution, test reporting, defect maintenance and test closure reports.

Managed multiple global teams of 40 resources, experience in handling several Scrum teams in Onsite and offshore.

Experience in SFCC, POS, OMS(Manhattan), Supply Chain, Warehouse Management System (WMS), Ecommerce, Omni Engage, Digital Commerce, Promotions, Coupons, Product catalog, RMS & Retail Allocation.

Experience in handling, Imports WMS, Item Management, Order Management & Processing, Inventory Management, Pre-receiving, Receiving, Pallet Management, Order filling, Packing, Shipping and Invoicing.

Experience in Android mobile, IOS iPad and Mobile Web testing.

Experience in Mainframe Testing, Java & .net applications and Database testing.

Strong experience in Test Management Tools JIRA, Micro Focus ALM, Team Foundation Server, Test Manager, Leankit, Team Forge, Version One and Quality Center.

Experience in Web services SOAPUI, POSTMAN, Fiddler and REST API Testing.

Good experience in writing SQL queries in DB2, SQL, Oracle, TOAD, QMF and SPUFI.

Strong knowledge in ERP Testing, Digital Technology Testing, Web Applications, Inventory Management, Human Resources Applications Testing, WMS Manhattan(MAO)

Knowledge on Automation and Performance Testing.

Rich experience in Testing Mainframe applications (Unit, Functional, Integration, System testing, End to End and Regression Testing).

Excellent knowledge in end-to-end development of software products from requirement analysis to system study, designing, coding, testing, de-bugging, documentation and implementation. Led team in Requirements, Design and Development and Testing phases.

Extensive knowledge on Analysis, Designing of Documents like Technical requirement documents (TRD), specification design documents (HLD and LLD) and Unit Test Plan.

Worked on all phases of the project development life cycle right from Feasibility Study to Post-Implementation support.

Strong experience in generating daily/weekly/monthly status reports and metrics.

Having Domain knowledge in the areas of Retail, Airlines, Insurance, Telecommunications, Learning and Pharmaceuticals.

Technical Skill

Operating Systems : Windows NT/2000/XP/8.1, DOS, UNIX, OS/390, Z/OS, MVS/ESA

Database : DB2, IDMS, ORACLE, Informix, Aqua DB and SQL

Languages : COBOL, JCL and Proterm

Tools : TFS, Test Manager, Confluence, JIRA, Leankit, Teamforge, HPALM, HP Quality

Expeditor, Selenium, UFT, ChangeMan, Ultra Edit and FileZilla, Load Runner

Centre, File-Aid, Endeavor, QMF, SPUFI, NDM, FTP, Panvalet, RCQ, TSO/ISPF,

RACF, Putty, QMF for Windows, Platinum Tools, TOAD for DB2, SQL Developer,

PC Applications : MS-Word, MS-Excel, MS-Office, MS-Powerpoint and VISIO.

Testing : Mainframe Testing, Functional Testing, Automation Testing, Web Services

Testing, Mobile Testing, Chaos Testing, SOA and Web Testing

Educational Summary

Master of Business Administration, 2004

Bachelor’s in commerce and Computer Applications, 2001

Awards/Recognition

Received ‘Validation King’ award for the year 2016 at Wal-Mart (Received from Sr. HR Director Katie Taylor and Product Owner Jason Roach).

Received Best Customer Experience project award for the year 2015 at Wipro (Pathways Project).

Awarded with Certificate of Achievement for successful delivery of Transition Project at Bank of America Continuum Solutions.

Received ‘Bronze’ award in the month of March 2010 for successfully completion of critical project at Bank of America Continuum Solutions.

Received ‘Gold’ award in Bank of America Continuum Solutions for creating the Mainframe Automation.

Certifications

SCRUM Master Accredited Certification

ISTQB Foundation Level certification

EXPERIENCE

Project #1 :POS & OMS Dec 2021 - Present

Client : Skechers

Role : Test Manager

Description: Implementing OMS Manhattan(MAO) system, Omni channel digital commerce implementation and loyalty systems in Skechers International and Domestic markets. Customer orders(Salesforce Commerce Cloud(Web, Mobile, POS) Ecomm orders, BOPIS/BOPAC orders, POS Omni Web orders) processed from various sources to MAO OMS, all orders managed and sends to WMS and PKMS. Enhance modernization of POS systems, Integrate POS system with other applications like SFCC Store front, OMS, Payment Gateways, Tax Engine, Product Catalog & WMS. Promotions, Coupons, Shipping discounts configured at SFCC and used at Storefront and POS applications to process orders and applying discounts. Generate daily status reports in POS and do sales audit. MAO OMS processes reward points into loyalty system. MAO also integrates with Edicom system to generate the invoices for orders. MAO(OMS) is capable to process the Appeasements, discounts, adjustments, cancels, returns, Gift cards, Emails, Taxes and shipping address updates and also generate the Shipping, Adjustment & Return invoices and shipping labels.

RespResponsibilities:

Working as Test lead/manager, identifying testing tasks by country wise and allocating to respective resources.

Create and Execute Functional testing, Integration Testing, Parallel Testing, End to End Testing and Regression Testing.

Validate orders in Boomi & Webservices using Postman tool.

Create orders in POS, apply promotions, discounts, coupons. Process returns and cancels.

Create eComm orders, BOPIS orders in SFCC, process in MAO to WMS for shipping & returns.

Create Orders, Process in Manhattan OMS and release orders.

Receive Omni Web orders receive from POS system to OMS and process to WMS.

Applying appeasements, discounts, coupons, adjustments in SFCC Store front, POS, & MAO OMS.

Partial cancels and Partial returns and Order edits

Payment authorizations and refunds process

Maintain daily status details, testing status reports and publish to clients.

Maintain requirements, test cases, execution and Defects in Jira tool

Work with Business Analysts and Development teams in testing of all tracks of applications testing.

Participating in daily scrum meetings and providing information on activities done.

Representing from QA team in all meetings and involving in the migration of fully tested code into stage & Production Systems.

Work with team members in understanding issues and removing impediments.

Review deliverables, provide suggestions, recommendations, mentor and motivate team members

Gather daily status and issues from teams and provide daily status reports to stakeholders.

Review user stories to understand testing requirements and provide estimations.

Create test plan and scenarios document for all the releases.

Identify test data needs and work with appropriate teams to ensure data is available during the testing phases.

Mentor team members on test scenarios and test cases development from System Requirements and System Design Documents.

Defects management and conduct defect triage meetings.

Maintain regression test suites and other test case repositories.

Work collaboratively to identify solutions and resolve variance from product/application specifications.

Advice stakeholders about the quality of project, raise outstanding issues/risks and work with team to mitigate risks.

Project #2 : GLS Omni Canada Dec 2019 – Dec 2021

Client : Walmart Stores

Role : Test Manager

Description: Implemented Omni Engagement process to Canada market in the Fulfillment Centers/distribution centers. Developed automated process for inbound and Outbound processes to retail stores, Site to store orders and Customer Ecommerce Orders. Converting regional distribution center to Global system where it handles items, POs process of Pre-receiving, Receiving, Outbound Order Management (Orders creation, Order Processing), Order Fulfillment, Packing, Shipping and Invoicing. Supply chain management, Ecommerce orders processing, maintenance, store allocations, Inventory Management and Warehouses management.

RespResponsibilities:

Worked as Test manager, project management, identifying testing tasks by track wise and allocating to respective teams.

Create and Execute Functional Testing, ERP Testing, Integration Testing, Parallel Testing, End to End Testing and Regression Testing.

Execute REST service test cases in Postman tool.

Receive Orders and process into DC

Create Orders, Process in Manhattan OMS and release orders.

Maintain daily status details, testing status reports and publish to clients.

Participate with team in user stories grooming and maintaining Scrum boards.

Maintain requirements, test cases, execution and Defects in Jira tool

Work with Business Analysts and Development teams in testing of all tracks of applications testing.

Participating in daily scrum meetings and providing information on activities done.

Representing from QA team in all meetings and involving in the migration of fully tested code into Production Systems.

Work with team members in understanding issues and removing impediments.

Review deliverables, provide suggestions, recommendations, mentor and motivate team members

Gather daily status and issues from teams and provide daily status reports to stake holders.

Review user stories to understand testing requirements and provide estimations.

Create test plan and scenarios document for all the releases.

Identify test data needs and work with appropriate teams to ensure data is available during the testing phases.

Mentor team members on test scenarios and test cases development from System Requirements and System Design Documents.

Defects management and conduct defect triage meetings.

Maintain regression test suites and other test case repositories.

Develop and maintain relationships with project team members and business users.

Work collaboratively to identify solutions and resolve variance from product/application specifications.

Advice stakeholders about the quality of project, raise outstanding issues/risks and work with team to mitigate risks.

Project #3 : POS and Oracle RMS Jul 2019 – Dec 2019

Client : Academy Sports, TX

Role : Test Consultant

Description: Implementing Omni Engage process Promotions, coupons in POS for the program ‘Back to Holidays’. Applying different types of discounts to the employees, senior citizens and Military personnel. Applying state wise different promotions, coupons, taxes and relevant discounts/offers on selected items. Maintain shared common data in SharePoint.

Current Oracle RMS has challenges to allocate items to Academy stores. To overcome the challenges upgrading the current Oracle RMS Retail Allocations with additional custom screens to allocate the item quantities to retail stores.

Responsibilities:

Worked as QA consultant, executed tasks in POS and Retail allocations modules

Attend all business meetings, work with team and provide estimations

Participate in business discussions, PI planning, requirements grooming and analysis sessions.

Create test plan, test scenarios and maintain releases schedules in ALM.

Create and Execute ERP Testing, Regression Testing, Integration Testing and End to End test cases

Perform ETL testing from SAS to RMS and RMS to SAS of data migration weekly full load and daily incremental load files.

Work with project stakeholders to deploy code in Test and UAT environments.

Participate in defect triage meetings

Identify automation test scenarios and work with team in completion of scripts on time

Work with Architect, developers to identify the performance needs and provide recommendations

Review the item life cycle and verify the data in the RMS.

Create Retail Allocations in Oracle RMS and validate the items allocations

Guide team members on test scenarios and test cases development based on System Requirements and System Design Documents using ALM.

Experience in ETL testing, database testing, integration testing, reads data from stage table and process in final table.

Validate the entire flow and all transactions in the Retail Management System (RMS).

Developing test cases, reviewing and executing in HPLM.

Defect creation, maintain defects status tracker and conduct defect triage meetings.

Maintaining ALM design and execution status reports.

Provide support to the User Acceptance Testing (UAT) phase of the project.

Attending all the Review Meetings with Clients, Customers and other Vendors

Represent as QA POC in all agile ceremonies (daily standup, PI meeting, story grooming, Demos, Retrospective).

Communicating daily status with all the stake holders.

Creating and sending daily, weekly status reports.

Creating testing metrics and sharing with QA management.

Schedule and attend daily calls with offshore team and resolve impediments.

Project #4 : Vectren Merger Program Dec 2018 – Jul 2019

Client : Centrepoint Energy, TX

Role : Test Manager

Portfolios Manage : Business Support, End User, Function & Value and Customer Ops

Description: As part of Vectren merger program, 17 projects (HR, Delegation of Authority, Cross company access, Network connectivity, Security, Branding, Customer calls, Web Branding, Email, Calendar Sharing, File Sharing, Telephony, Communicator IM, Print, Wifi, Service Desk, Service Desk-Desktop) identified under 4 portfolios merge between Centrepoint and Vectren entities. The overall aim is to bring all these projects to develop requirements, test and bring under one roof of management. Will provide support for QA testing and Integration testing for all phases. We are also responsible for post-production issues testing, ad-hoc release testing.

Responsibilities:

Worked as Test Manager works with Program Manager, project managers and leadership teams.

Managing 4 portfolios of 17 projects test deliverables.

Gather daily status and issues from teams and provide daily status reports to stake holders.

Attend daily standup calls and share to the teams on priority tasks and focus on testing.

Participate in weekly leadership program level meetings and talk on test activities.

Using HPALM for test cases management and defects management.

Work with project managers and QA teams in testing of all the requirements of testing.

Participating in daily standup meetings and providing information on activities done.

Representing from QA team in all meetings and involving in the migration of fully tested requirements into Production Systems.

Participate in Release deployments and do post implementation validations.

Work with 17 teams understand issues and removing impediments.

Review deliverables, provide suggestions, recommendations, mentor and motivate team members

Create test plan and scenarios document for all the requirements.

Mentor team members on test scenarios and test cases development

Defects management and conduct defect triage meetings.

Develop and maintain relationships with project team members and business users.

Advice stakeholders about the quality of project, raise outstanding issues/risks and work with team to mitigate risks.

Project #5 : Commercial Portfolios EQRM Feb 2018 – Nov 2019

Client : United Airlines, TX

Role : Test Manager

Applications Manage : United.com, Mobile, CSL, Kiosk, Online Checkin, eRes, Merchandise, CEP, eServices

Description: As part of Core support engagement, we receive work items (Maintenance, small enhancements, production bugs) from all applications, will provide support for QA functional testing, regression testing and Integration testing for every release. We are also responsible for production issues testing, ad-hoc release testing, Bi-weekly and Monthly releases testing.

Responsibilities:

Worked as Test Manager, project management, identifying core support tasks and allocating to respective team.

Managing Onsite and Offshore Functional, automation and Security testing teams of 33 global QA l resources.

Maintain daily releases details, testing status reports and publish to client for bi-weekly invoice.

Participate with team in user stories grooming and maintaining Scrum boards.

Using Microsoft Team Foundation Server tool for requirements review and defects management.

Using Microsoft Test Manager for test case designing and execution.

Work with Business Analysts and Development teams in testing of all the Commercial portfolios applications testing.

Participating in daily scrum meetings and providing information on activities done.

Representing from QA team in all meetings and involving in the migration of fully tested code into Production Systems.

Participate in Release deployments and do post implementation validations.

Provide regression testing support using Selenium and SeeTest tools.

Work with team members in understanding issues and removing impediments.

Review deliverables, provide suggestions, recommendations, mentor and motivate team members

Gather daily status and issues from teams and provide daily status reports to stake holders.

Review user stories to understand testing requirements and provide estimations.

Create test plan and scenarios document for all the releases.

Identify test data needs and work with appropriate teams to ensure data is available during the testing phases.

Mentor team members on test scenarios and test cases development from System Requirements and System Design Documents.

Defects management and conduct defect triage meetings.

Maintain regression test suites and other test case repositories.

Develop and maintain relationships with project team members and business users.

Work collaboratively to identify solutions and resolve variance from product/application specifications.

Advice stakeholders about the quality of project, raise outstanding issues/risks and work with team to mitigate risks.

Project #6 : Mobile EQA Jun 2017 – Jan 2018

Client : United Airlines, TX

Role : Test Lead/Manager

Environment : Object C, SQL Server, IOS, Android, Windows, Mobile Web, SEETEST, Team Foundation Services, Test Manager, REST API, Mobile, IPAD and Tablet testing

Description: Mobile EQA is the application which is developing for customer to use from their Mobiles and Tablets. Customers can download free United app from Android/IOS Play Store. Use to book flights, Check-In within 24 hours and check status of their flights and buy entertainment like WIFI, or some videos to watch during journey. They can also upgrade their access to premier, change seats and buy united club access. This is similar application like ecommerce United.com website which will be helpful to customer to use in mobile, IPad and Tablet devices.

Responsibilities:

Worked as Test Lead/Manager, project management and allocating tasks to teams.

Managing Onsite and Offshore Functional teams of 13 global QA resources.

Participate with team in user stories grooming and maintaining Scrum board.

Using Microsoft Team Foundation Server tool for requirements review and defects logging.

Using Microsoft Test Manager for test case designing and execution.

Work with Business Analyst and Development teams in testing the United Customer Mobile App in IOS and Android.

Participating in daily scrum meetings and providing information on activities done.

Representing from QA team in all meetings and involving in the migration of fully tested code into Production Systems.

Participate in Release deployments and do post implementation validations.

Provide support from Mobile for other channels testing like .COM, Kiosk, Seat Map, Aero, Compass.

Work with team members in understanding issues and removing impediments.

Review deliverables, provide suggestions, recommendations, mentor and motivate team members

Work with team members in testing the IOS, Android, Windows Mobile testing.

Gather daily status and issues from team and provide daily status report to stake holders.

Collect and maintain weekly status reports and monthly metrics.

Review user stories to understand testing requirements and provide estimations.

Creating test cases, executing in IOS, Android and Windows Mobile devices.

Create test plan document for all the releases.

Identify test data needs and work with appropriate teams to ensure data is available during the testing phases.

Mentor team members on test scenarios and test cases development from System Requirements and System Design Documents.

Defects management and conduct defect triage meetings.

Maintain regression test suites and other test case repositories.

Develop and maintain relationships with project team members and business users.

Work collaboratively to identify solutions and resolve variance from product/application specifications.

Advice stakeholders about the quality of project, raise outstanding issues/risks and work with team to mitigate risks.

Project #7 : Pathways Oct 2014 – May 2017

Client : Wal-Mart, AR

Role : Test Lead

Environment : JAVA, Angular JS, iOS, Android, Airwatch, Mainframe, COBOL, UFT, HPALM, JCL, File-Aid, DB2, QMF, SPUFI, QMF for Windows, TOAD, SQL Developer, SOAPUI, REST API, Selenium, Load Runner, ORACLE, Windows Tablet and Mobile testing

Description: Pathways is online training portal developing for Wal-Mart store associates, Store Manager, Regional and Marketing Managers. All store associates can access their respective trainings and track their training progress. All managers can track their associates training progress in this portal and assist their associates to help on achieving their goals. Pathways application also involves developing applications in the iOS and Android environment to increase the user availability and ease of use. Walmart Store users can login anytime from any Walmart stores throughout the USA with in the Walmart provided iOS and Android devices.

Responsibilities:

Worked as a Test Lead, project/test management, estimations, resource management and allocating tasks to scrum teams.

Managing 6 different application teams of 34 global QA resources.

Participate with Business in requirements gathering, user stories grooming, technical discussions and Maintaining Scrum boards.

Maintain requirements in Confluence, link them in JIRA and track the life cycle of sprint/release.

Work with product owner in maintaining, product backlog, sprint backlogs and user stories prioritizing.

Participating in Release Planning meetings, Sprint Planning meetings, Scrum meetings, Demo sessions and Retrospectives.

Participating in daily scrum meetings and providing information on activities done.

Representing from QA team in Change Management Board Meeting (GO/NO GO meeting) to migrate the fully tested code into Production Systems.

Work with QA teams in understanding issues and removing impediments.

Review deliverables, provide suggestions, recommendations, mentor and motivate team members

Helping team in writing SQL queries and database testing.

Work with team members in Functional, Integration, ERP Testing, End to End, Regression, Webservices SOAPUI testing and REST API testing.

UFT and Selenium automation testing and mentoring team in effective way of automating the applications.

Work with business users, architect, Tech lead and get non-functional requirements for performance testing. Execute performance testing scripts in Load Runner, monitor and provide hourly updates to stake holders. Analyze issues, response times and recommend stake holders about performance of the application.

Mobile Testing in Android, IOS, Windows devices like IPad Tablet and Motorola MC40.

Gather daily status and issues from team and provide daily status report to stake holders.

Collect and Maintain weekly status reports and monthly metrics for all 6 teams.

Review user stories to understand testing requirements and provide acceptance criteria.

Analyzing requirements and providing test estimations.

Creating test cases, executing in mainframe and Angular JS/Java environments.

Maintain test/stage environments with proper test data.

Experience in Mobile testing using Emulator and devices for Android mobile and IOS iPad testing.

Modifying the JCL jobs and executing them in Mainframe.

Mapping the files in File-Aid and validating the data.

Monitoring & Reviewing Deliverables and Collecting Metrics for the project.

Create test plan document for all the sprints/releases.

Identify test data needs and work with appropriate teams to ensure data is available during the testing phases.

Mentor team members on test scenarios and test cases development from System Requirements and System Design Documents using HPALM.

Defects management and conduct defect triage meetings.

Maintain regression test suites and other test case repositories.

Develop and maintain relationships with project team members, third party service partners, and business users.

Work collaboratively to identify solutions and resolve variance from product/application specifications.

Sharing daily and weekly testing status reports to stakeholders.

Provide support to business teams in User Acceptance Testing (UAT) phase of the project.

Advicestakeholdersabout thequality of project, raise outstanding issues/risks and work with team to mitigate risks.

Project #8 : Specialty& Health Management Jan 2014 –Sep 2014

Client : CVS Health, IL

Role : Test Lead

Environment : JAVA, HPQC, COBOL, JCL, File-Aid, DB2, CICS, QMF, SPUFI, TOAD for DB2, Putty,

Ultra Edit, File Zilla, Oracle SQL Developer

Description: The Pharmacy Advisor ACE (Assisted Care and Education) application is a Condition Management application to educate participants about their medication. The application is used by pharmacists and other staff that perform mostlyoutbound and inbound calls for Condition management participants. The history and overview will be maintained through in the Retailed Management System (RMS).

Responsibilities:

Worked as Test Lead and reporting to the Quality Assurance Lead/Manager

Review documentation to understand testing requirements, test environments and objectives.

Analyzing requirements and providing test estimations

Creating test cases and executing in Java and mainframe environments

Modifying the JCL jobs and executing them in Mainframe.

Mapping the files in File-Aid and validating the data

Monitoring & Reviewing Deliverables and Collecting the Metrics for the project.

Verifying the complete details in the RMS.

Lead the development of test plan document for all the projects.

Identify test data needs and work with appropriate teams to ensure data is available during the testing phases.

Guide team members on test scenarios and test cases development from System Requirements and System Design Documents using HP QC.

Manage defect management and conduct defect triage meetings.

Identify and assess testing risks using a systematic approach.

Maintain regression test suites and other test case repositories.

Coordinate testing of applications/products supported as per project plan.

Provide subject matter expertise on specific application usage or area of knowledge

Develop and maintain relationships with project team members, third party service partners, and client areas as appropriate

Work collaboratively to identify solutions and resolve variance from product/application specifications.

Prepare daily testing status report.

Provide support to the User Acceptance Testing (UAT) phase of the project.

Contribute to continuous improvement of testing solutions.

Advise QA Lead/Project Manager regarding overall quality of project. Raise outstanding issues through established channels (QI).

Work effectively as a team, supporting other team members in achieving project/ business objectives.

Participate in knowledge transfer within the team and with business units.

Project #9 : ASDA Lymedale Direct Fulfillment Mar 2013 – Dec 2013

Client : Wal-Mart, AR.

Role : Test Lead

Environment : WMS Manhattan, RMS, Mainframe batch, CICS Screens, MQ Series, HPALM, JCL, DB2, IMS, File-Aid, QMF, SPUFI, Putty, Appwatch, Platinum Tools,

TOAD for DB2 and QMF for Windows.

Description: The objective is to facilitate the creation of a new store in the integration layer that will support the set-up of a new store. The designed messages should flow from the Host system through the Broker (Integration Layer) in to the Manhattan WMS, RMS in a timely manner. As designed messages flow from the Manhattan WMS through the Broker in to the Host systems, RMS in a timely manner.

Responsibilities:

Worked as Test Lead, involved in Analysis, Test Plan preparation, System Testing, Integration Testing, End to End Testing and Regression Testing.

Providing estimations and maintains the release schedules.

Assigning work to the team members and reviewing the tasks.

Maintaining QC design and execution status reports.

Creating test cases and executing in mainframe environment

Modifying the JCL jobs and executing them in TSO.

Mapping the files in File-Aid and validating the data

Review the item life cycle and verify the data in the RMS.

Verify the data flow from Ecommera (OMS and .com) application (Item Extract, PO Extract, Vendor Extract, Store Invoice Extract, PO Receiving, Store Invoice Receiving, Inventory Balance, Inventory Adjustment, Fulfillment, Orders, Fulfillment Order Acknowledgements, Cancel Order, Shipping Confirmation, TLogs, Return Confirmation) to WMS Manhattan and vice versa.

Validate the entire flow and all transactions in the Retail Management System (RMS).

Defect creation

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