lanaya Frazier

Please contact me @ ad4xus@r.postjobfree.com

Westland, MI 48185

ad4xus@r.postjobfree.com

+1-313-***-****

Customer service representative/call center bringing top-notch skills in oral written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty

Authorized to work in the US for any employer

Work Experience

Security Guard

Alied Universal Security - Detroit, MI

June 2022 to November 2024

• Investigated disturbances and detained unruly guests until the authorities arrived

• Wrote a daily report and archived it to be reviewed later if necessary

• Performed routine patrols throughout building

• Monitored a complex system of 20 surveillance cameras

• Kept my superiors informed on any unusual events happening

• Interacted politely with guests, helped resolve disputes Data Entry

DTE Energy - Remote

January 2020 to May 2022

• Ensuring all billing data matches account number, meter number, company address

• Complete 35 bills per hour

• Completed accurate and efficient data entry and database updates to support business operations

• Identified and corrected data entry errors to prevent duplication across systems

• Reviewed and updated account information in company computer system

• Complied data from source documents prior to data entry Call Center

Vericast - Livonia, MI

January 2018 to May 2020

• Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction

• Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells.

• Going through verification process in beginning of calls by Collecting source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into company’s software

• Voluntarily help train new employees in customer service script recitation, conflict resolution, and data entry practices

Education

High school diploma

Henry Ford High School - Detroit, MI

September 2016 to June 2019

Skills

• Microsoft Word

• Customer service

• Security

• Surveillance

• Time Management

• Typing

• Call center (4 years)

• Data entry (2 years)

Additional Information

My recent email address is ad4xus@r.postjobfree.com

Contact this candidate