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Account Manager Customer Service

Location:
Phoenix, AZ
Posted:
April 11, 2024

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Resume:

Corinna Villanueva

Litchfield Park, AZ *****

ad4xtb@r.postjobfree.com

+1-602-***-****

Highly energetic, positive attitude, always finds fun within the job. Works hard and sets mind to perform the best at any job, always up for challenges, a go getter, loves learning new things. Able to multitask, handle stress well, a people person who gets along well with others. Experience with Microsoft software as far as Microsoft word and Microsoft Excel. Experience with office outlook. Excellent computer skills along with people skills. Authorized to work in the US for any employer

Work Experience

On-Site Manager/ Dispatch coordinator

Trillium Drivers - Glendale, AZ

August 2021 to June 2022

Dispatches and coordinates daily route functions based on the needs of the client.

• Monitors the daily activities of drivers to ensure compliance with Trillium’s and the client’s policies and standards.

• Scheduling/dispatching of drivers based on volume and routes

• Develop employees through training and positive coaching to perform at their peak

• Monitor dispatch times, following progress throughout the shift

• Onsite will be the liaison between the drivers and the client

• Identify issues before they occur, and develop a plan of action to resolve

• Maintain a safe work environment by reviewing each employees’ actions while operating motor vehicles

• Any other duties assigned

Account Manager

Knight Transportation - Tolleson, AZ

March 2020 to January 2021

Ensure all info is accurate and entered correctly.

• Ensure all loads are meeting service requirements.

• Track loads and provide accurate efficient updates.

• Frequently contact customers to ensure compliance with contracts and to acquire new opportunities to handle their freight.

• On-board new customers.

• Assist planners with freight and trailer needs.

• Stay current on rates and capacity and keep other departments and/or LOB's informed.

• Ensure a successful hand off to next shift and those Customer Account Managers are informed of on- going concerns.

• Produce quality opportunities through lead generation.

• Proactively work to assist others in achieving the organization's objective. Dealer services

Cox Automotive - Tolleson, AZ

May 2019 to September 2020

• Driver:Operate all vehicles in a safe manner and in compliance with all applicable company policy and procedures and traffic laws and regulations.

• Observe rules of the road and demonstrate courtesy and defensive driving techniques. Drive assigned vehicles through auction lanes on sale days.

• Drive and park vehicles on auction property. Drive vehicles to and from customer dealerships and other customer locations as assigned

Customer Service Representative

InnovaQuartz LLC - Phoenix, AZ

February 2018 to August 2018

• Answered and directed phone calls. Created and fulfilled orders for customers.

• Prepared orders to be shipped out. Created invoices for orders.

• Communicated with customers through telephone and email. Made sure orders got out in a timely matter.

• Assisted manager with everyday jobs and duties.

Temp Inspector

G-2 Integrated Solutions

November 2016 to August 2017

for Southwest Gas Corporation: Worked with southwest gas software FOMS reviewing, correcting and approving work request created in the work field, searched addresses and used maps to locate job sites. Assisted supervisors with specific forms using FOMS software. Worked with other southwest gas software such as connections, Work manager and Smart view mapping. Created spreadsheets using Microsoft excel, also used Microsoft word.

Veterinary Technician

Agua Fria Animal hospital

August 2015 to May 2016

Used Software called Advantage for Patient history and reports. Assist veterinarian in surgery procedures and monitor patients during surgery, Perform TPR (Temperature, Pulse, and Respiration) and assess patients, data entry, animal restraint, take x-rays on patients, give injections to patients, monitor patients after surgery, incoming/outbound calls.

Structural Engineer

Sunora Energy Solutions

August 2012 to October 2012

Assembled and fabricated solar panels, loaded material and finished solar panel to 18 wheelers, organized and cleaned warehouse working areas, gathered material for solar panel installation. Correctional Officer II

Arizona Department of Corrections

April 2011 to June 2012

Supervised inmates in housing units, conducted cell searches, performed pat searches of inmates, logged inmate activity, worked control room operating doors, Maintained and demonstrate proficiency in the use of firearms, restraint methods.

Customer Service Representative

VE Systems

August 2008 to April 2011

Provided information and help to customers, Took ingoing/outgoing calls, Worked Pier Pass/Port check programming for customer accounts, entered data using Microsoft excel, typing information on Microsoft word.

Education

Certificate

Carrington College

August 2014 to June 2015

Diploma

Millennium High School

August 2004 to May 2008

Skills

• Customer Service

• Data Entry (2 years)

• Word (10+ years)

• fast learner (Less than 1 year)

• Veterinary Technician Experience (2 years)

• Animal Restraint

• Veterinary Assistant.on site manager (3 years)

• Animal Care

• Kennel Experience

• Laboratory Experience

• Medical Imaging

• Law Enforcement

• Leadership

• Accounts receivable

• Operations management

• Payroll

• Front Desk

• Pet Care

• Computer Skills

• Microsoft Outlook

• Financial management

• Budgeting

Certifications and Licenses

Veterinary Technician Certification



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