SHIVANGI GUPTA

Email: ad4xt2@r.postjobfree.com

Contact: 916-***-****

SUMMARY:

• Experienced Business Analyst in field of life science, banking, and petrochemical companies.

• Experienced in business process analysis and identifying critical issues and gaps for an established organizational process.

• Developed relationships with Clients to attain better feedback and customer satisfaction.

• Well versed with requirement analysis, designing, execution, results analysis, and defect logging.

• Good knowledge on software development projects implemented in Agile methodology.

• Worked on tools like JIRA, and ALM for requirements documentation, tracking and project management.

• Strong knowledge in various testing methods like functional, regression, integration, smoke, and system testing.

• Ability to analyze new functionality and identify potential areas of impact, document and report the key indicators.

• Good knowledge of gathering, analyze and documenting business requirements.

• Strong client facing experience and ability to succeed independently or in a team environment.

• Conduct user training and create and maintain knowledge transfer documentation.

• Assist with user testing and training to ensure solution meets business requirements.

• Helped QA team in developing UAT scenarios and performed UAT.

• Excellent analytical, problem-solving skills, communication skills and presentation skills.

• Skilled at attention to detail, critical thinking, multitasking, negotiating and conflict management.

• Adept at maintaining a positive and competitive work environment through motivation and effective team management.

• Experience with working with Testing Team in identifying, executing, and reviewing Test Plans, Test Scripts, Test Cases, Status Reports, Test Data, etc.

• A self-starter and quick learner.

TECHNICAL PROFILE:

Software Methodology: ALM, JIRA, Agile, Software testing life cycle (STLC), UAT, Scrum Programming Skills: Python, HTML.

Platforms Worked On: Windows, UNIX/Linux.

Tools: Python IDLE, Orinoco Tool, OpenShift, Veeva Vault, Camunda, Power BI, MS Excel, Auftragdirekt, Confluence, pivot tables, v-lookup, Jenkins, Git repo, Share Point. Databases: MySQL, MySQL server.

PROFESSIONAL EXPERIENCE:

Business Analyst, Deutsche Bank Client, CGI Jan 2023 - Current Job

• Worked with stakeholders and clients to model and document goals, communicating transparently to meet deadlines.

• Lead cross-functional teams comprising engineers, designers, and other stakeholders to deliver complex technical projects on time and within budget.

• Develop business documentation including procedures, work instructions, and process flow diagrams.

• Develop a roadmap for short- and long-term work, manage prioritization, and monitor the work to meet objectives.

• Managing and coordinating end to end testing with INT/UAT and business teams.

• Providing walk throughs to other BA and Manager for defects and solutions.

• Facilitate multiple meeting sessions to understand the problem requirement and providing necessary solutions

(JAR/JAD).

• Assist with user testing and training to ensure solution meets business requirements.

• Managed and completed smoke testing prior to UAT testing.

• Coordinating with dev team, BA, and others as well during issues/clarifications.

• Maintain effective and professional working relationships with our clients at all levels.

• Worked with subject matter experts and managers to design advanced analytics.

• Used power BI to extract, analyze the data and create reports. Business Analyst, AstraZeneca Client (healthcare), CGI Jan 2021 – Dec 2022

• Gathered information, analyzed new products and services, and allocated relevant data to different departments.

• Gathered user and business requirements through open-ended discussions, brainstorming sessions, and role-playing.

• Define project scope, goals, and deliverables in collaboration with senior management and key stakeholders.

• Conducted evaluation of organization’s workflows, implemented process improvements on SharePoint to optimize internal processes.

• Interacted with users for verifying User Requirements, managing Change Control Process, and updating existing documentation.

• Developed business plans, determine key performance indicators (KPI) and coordinate the measurement results.

• Co-ordinate with clients and different teams on requirement gathering and issues.

• Performed dry run test and wrote test scripts for Jira tool to extract and report information in KPI metrics.

• Performed root cause analysis to quantify impact and identify permanent resolutions to applications and business process issues.

• Developed relationships with Clients to attain better feedback and customer satisfaction.

• Worked on Veeva Vault solution, which is part of the Vault Regulatory Information Management application for AstraZeneca GVLMS Project.

• Involved in functional testing, UAT and SIT testing documentation and reporting to relevant managers for GVLMS project.

• Prepared Traceability Matrix.

• Reported and tracked defects till closure using JIRA. Business Analyst, Merck Client (healthcare), CGI Jan 2020 – Dec 2020

• Designed and developed Business Requirement Document, Process Flow Map, and Functional Design Document.

• Designed the business requirement collection approach based on the project scope and SDLC methodology.

• Gathered user and business requirements through open-ended discussions, brainstorming sessions, and role-playing.

• Developed regular and ad-hoc reporting to help identify trends and root cause analysis of issues.

• The data streamlined patient registration, patient scheduling, medical insurance checking, claims processing and reporting.

• Developed project plans and managed project scope.

• Scheduling the Resources and worked on timelines, Milestones.

• Gathered, analyzed Functional requirements.

• Collaborated with cross-functional teams to identify an implement process improvement, resulting in fast execution of project.

• Worked on Veeva Vault solution, which is part of the Vault Regulatory Information Management application for the Merck Global Regulatory and Clinical Safety (GRACS) organization. This project includes gathering, reporting, and migration of documents from Financial Disclosure Database (FDD) to Vault eTMF.

• Prepared detailed functional Test cases for the assigned modules.

• Managed and completed smoke testing prior to UAT testing.

• Prepared Traceability Matrix.

• Involved in testing and reporting the Vault application using HP ALM.

• Reported and tracked defects till closure using HP ALM. Business Analyst, Amgen Client (healthcare), CGI Jul 2019 – Dec 2019

• Gathering requirements by interacting with the stakeholders to get a better understanding of client business processes in the weekly Joint Application Development sessions (JAD) and sending over Minutes of meeting (MoM) to the meeting group and uploaded to JIRA for future reference.

• Gather Designed and developed Business Requirement Document, Process Flow Map, and Functional Design Document.

• Involved with Project Management team in developing Project plan. Performed validation of implemented business scenarios.

• Shared documents in confluence (share point) and modified changes or GAP’s as required.

• This project is for migrating contents from legacy source system to Veeva Q&M environment.

• Authored business requirements document for veeva vault application, led requirements analysis, solution assessment and validation, use cases and interface/functionality mockups.

• Facilitated design thinking workshops for end users to identify use cases and develop business requirements.

• Created UAT process diagram.

• Created Documentation for test execution.

Quality Analyst, Royal Dutch Shell Client, CGI Nov 2017 – Jun 2019

• Worked on the IBM doors platform. IBM® rational® doors® is a requirements management application for optimizing requirements communication, collaboration and verification throughout your organization and supply chain.

• Migrated confidential and sensitive technical project specification documents into DOORS platform and made the required changes in the DOORS Modules to retain the native format of the documents.

• Worked on Expertise Finder Master List, Certification list updating for Sign Spoa Encyclopedia project. EDUCATION:

• Bachelor of Engineering, Petroleum Engineering, DITU, Dehradun, India, June 2017, GPA 9.65/10.0 ACHIEVEMENTS:

• Awarded University Silver Medal for attaining second position amongst all undergraduate students.

• Awarded Gold Medal for attaining first position in B.Tech PE program.

• Logistics Head of SPE Student Chapter for session 2015-16.

• Won 2nd prize for singing in annual cultural fest, Youthopia.

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