Office Manager Customer Service

Sonia M. Cavazos 214-***-****

ad4x8v@r.postjobfree.com

OVERVIEW

I am a dynamic and motivated individual who thrives on challenges and is dedicated to delivering excellent service to both customers and team members. I am committed to the values of integrity, teamwork, and excellence, and I am confident that my experience and skills will make me a valuable asset to your team EXPERIENCE

National Adjustment

Services

12/2013 -09/2023 Public Adjuster # 2350577

Office Manager

Accessed and managed claims related to home and business insurance policies

Conducted investigations and gathered documentation to determine coverage and compensable damages

Collaborated with insurance carriers to negotiate and settle claims

Communicated with clients to provide advice and guidance on the claims process

Built and maintained strong relationships with clients, insurance companies, and other industry professionals

Used advanced software and technology tools to create detailed reports and documentation of property loss,

Examined relevant policies and interpreted coverage and exclusions for clients

Bank of America 8/2004-10/2010 Assistant Banking Center Manager

Supervised daily operations of the banking center, including staff supervision and training, customer service, and sales performance.

Achieved an increase in customer satisfaction scores through effective coaching and training of staff. -

Increased branch profitability through effective cross-selling and targeted marketing campaigns.

EDUCATION

Ogle School

08/2010-07/2011 Esthetician

SKILLS

Strong negotiation and conflict resolution skills

Ability to work independently and manage multiple tasks simultaneously Excellent interpersonal and communication skills, both verbal and written (English and Spanish)

Strong organizational and time management abilities Proven ability to lead and motivate teams to achieve goals Proficiency in Microsoft Office

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