A D M I N I GM S T R A T I V E S P E C I A L I S T
G E R I M O T T
Willis, MI. 48191
ad4x68@r.postjobfree.com
C O N T A C T
S K I L L S & C O R E
C O M P E T E N C I E S
Good Communicator
Strong Work Ethic
Dedicated
Problem-Solver
Creative Thinker
Ability & Willingness to Learn
Detail-oriented
Analytical
Medical office experience
Empathetic
E X P E R I E N C E
IVF Michigan
IVF Michigan - Toldeo Office
02/22 -
Current
06/2016 -
02/2022
CENTRAL BILLING REPRESENTATIVE
Manage, with empathy and compassion, patient calls & customer service inquiries, often regarding very sensitive topics Proactively handle all collection account matters
Partner with insurance carriers to verify patient insurance benefits
& speak with patients regarding their billing requirements and payment options
Streamlined benefit change process by creating "at a glance" benefit update page for patient charts, successfully implemented across all eight offices, evolving to be key document over the past 10 years to aid patient communication
SITE SUPERVISOR
Managed all day-to-day operations for IVF Michigan Toledo location Collaborated across offices to ensure consistency is maintained in processes, procedures, and providing excellent patient experience Hired trained and supervised administrative staff for Toledo site Responded to all patient concerns and issues
Completed & reviewed patient fee sheets with patients & collected non-covered charges for IVF cycles
Managed the facility, working with outside vendors & suppliers for facility needs
Intake all new patients & provide necessary information about the process.
A B O U T M E
Administrative Professional with over
30 years' experience as a proven
office manager/leader, skilled in
everything from customer service,
and facilities management to medical
terminology and how to get the best
deal on office supplies.
Star Partner Enterprises
11/2014 -
05/2016
FACILITIES MAINTENANCE COORDINATOR
Managed facility needs for KFC franchise company with 115 stores in six different states
Vetted & hired new vendor partners across various maintenance categories in all locations
Partnered closely with the corporate office on special projects, such as updating kitchens in all locations in 2015
A D M I N I GM S T R A T I V E S P E C I A L I S T G E R I M O T T
E X P E R I E N C E ( C O N T . )
IVF Michigan
Johnson Building Group
06/2007 -
11/2014
06/2000 -
12/2006
BILLING DEPARTMENT SPECIALIST
Worked with patients on billing issues, questions & concerns Assisted front desk with various duties, including answering phones, patient charting, setting appointments, filing & organizing processes & procedures
Managed new patient intakes and follow-ups
PRODUCTION COORDINATOR
Managed production schedule for busy residential builder Conducted all homeowner walk-through appointments & warranty issues
Partnered with homeowner for interior and exterior selections Independently handled all home selections for spec houses Coordinated with Township staff on inspections, water meters, etc. ADDITIONAL EXPERIENCE
In addition, I have many years of experience as an office manager/administrator with several local advertising agencies, where my experience included human resources and benefit administration duties in addition to the standard office manager duties. E D U C A T I O N
EASTERN MICHIGAN UNIV,
Coursework
WILLOW RUN HIGH SCHOOL
High School Graduate