Mark Brown

Tempe, AZ 480-***-**** ad4x5b@r.postjobfree.com /in/mark-brown-cybersecurity/

Summary of Qualifications

Analytical and solution-focused professional with 6 years of experience in delivering technical support and resolving end-user issues. Track record of installing, configuring, and maintaining software, hardware, and networks. Focused on system efficiency and sustainability. Seeking to leverage a broad technical background to secure a challenging position as a technical support .

Technology Skills

Hardware: Mac, PC

Software: KNIME, Autou, Windows, OS,Linux

Programming Languages: Python, JavaScript, CSS,React Data Structures: SQL, MySql,

Education

● Associate in CyberSecurity Mesa College – City, State Expected graduation May 2024

● Phi Theta Kappa Honors Society Member – August 2022 to Present

● Bachelor of Science in Data Analytics Mesa College – City, State Expected graduation 05/2026 Professional Experience

Field Service Technician - Intern Mesa Community College, Mesa AZ April 2023 to Present

● Develop and maintain provisioning workflows and standard operating procedures (SOPs) to ensure consistent and proficient delivery of equipment and software

● Troubleshoot any issues related to provisioning and equipment configuration, and provide technical support to employees as needed. Technical Tutor Mesa Community College, Mesa AZ January 2023 to Present

● Conduct technical training sessions for individuals or groups

● Assess learners' needs and tailor training sessions to meet their specific requirements

● Communicate effectively with learners to ensure their understanding and engagement with the material. Ecommerce Developer Creative Minded Solutions, Chandler AZ - Freelance May 2017 to Present

● Increase traffic to all websites

● Lowered email spam scores to .012

● The Setup and monitoring and distribution of the company Podcast

● Redesigned winter catalog print and digital published Digital Marketer Manager Quantum Wellness, Scottsdale AZ May 2018 to July 2019

● Increase traffic to all websites

● Lowered email spam scores to .012

● The Setup and monitoring and distribution of the company Podcast

● Redesigned winter catalog print and digital published Online Marketing Manager Vertical Identity Security, Phoenix AZ February 2017 to June 2017

● Setup and monitored advertising through the ad server (DoubleClick for Publishers)

● Analysis and tracking of website and web advertising performance

● Back-end development and maintenance of websites using PHP and MySQL.

● Perform and maintain backups for all files and databases on the company server. Web Developer AZBigmedia, Phoenix AZ January 2016 to June 2016

● Setup and monitored advertising through the ad server (DoubleClick for Publishers)

● Analysis and tracking of website and web advertising performance

● Back-end development and maintenance of websites using PHP and MySQL

● Perform and maintain backups for all files and databases on the company server. Web Developer City of Fort Wayne, Fort Wayne IN February 2008 - December 2015

● Website development from customers and own mockups converted PSD files or PDF files and convert them into a complex CMS theme

● Worked on four clients’ websites 4 total, two E-commerce deliver a flexible web platform, and two data portal websites

● Redesigned themes with HTML5, CSS to create responsive websites

● Added data entries fields to pages with Nopcommerce source code in VisualStudio (MVC Framework)

● Two of my major projects were the website redesign of the City of Fort Wayne and Parks and Recreations.

● Extensive knowledge of using various programs and applications like content management systems, Joomla 1.6-2.5, Drupal 6, and WordPress 2.12-3.0.

● I trained customers how to use Joomla for their department pages acquired proficiency in administering Red Hat Linux systems, expanding his knowledge of operating system management Webmaster East Allen County School District, New Heaven IN September 2006 - February 2008

● Maintain, promote, and develop the content of the websites with the help of the new technologies.

● Responsible for the quality and content control of the websites.

● Conducted market research to stay current with the latest technologies as per market trends and standards. Research fields included: SEO, link building, media promotion, social media, web hosting, PHP, web design, etc. Computer Lab Technician Manteca Unified School District, Lathrop CA- September 2004 - September 2006

● Day-to-day management of 5 servers achieving a 25% reduction in serious

● system crashes within a 12-month period

● Supervised 30 student’s 1st, 2nd, and 3rd periods in the computer lab. (grades k-12)

● Managed school’s administrator users and password database.

● Monitored the LAN/WAN network environment including routers, switches,firewalls, and Internet access and software applications.

Leadership & Volunteer Experience

Club Member, BAS Data Analytics Club Mesa Community College – Mesa, AZ September 2021 to Present Club Member, BSU Club Mesa Community College – Mesa, AZ September 2021 to Present

● Volunteered for blood drive by tabling and providing information on the precautions on donating blood based on height and weight

● Signed in donators with sign-in sheet for those who participated in blood drive and gave promotional items to those who did

● Interacted with students and community members who stopped by the table to introduce them to the Pre-Med Club Awards & Accomplishments

● Phi Theta Kappa – Distinguished Officer Team (2022)

● Computer System Configuration, Linux - CCL

● Computer System Configuration and Support, Network - CCL

● Cybersecurity Fundamentals - CCL

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