Crystal Collins
Springfield, IL 217-***-**** ad4ww2@r.postjobfree.com
Meticulous government contract specialist with 5+ years of experience coordinating with diverse teams to oversee wide-ranging administrative operations while boosting productivity across companies. Self-motivated professional with a history of improving processes, shaping policy, and supplying exceptional service to all.
Professional Experience
CQuest Springfield IL
Billing Representative November 2020 - Present
● Oversee 12K accounts totaling over $359k in finances while creating 1200 monthly invoices
● Craft solutions for clients unwilling or unable to pay, boosting on-time payments by 90% in one year
● Interact with 20 daily customers with clear and concise communication, sorting out any discrepancies
● Utilize calm and empathetic demeanor to quickly de-escalate frustrated or upset callers
● Orchestrate data collection and entry for payments, double-checking work to ensure 100% precision
Molina Healthcare of Illinois Oak Brook, IL
Lead Government Contract Specialist April 2016 - November 2020
● Promoted to higher-level role for outstanding work ethic, critical thinking skills, and attention to detail
● Mentored 6 employees with effective leadership by reviewing policies and procedures, evaluating performances, and offering feedback for continual growth
● Served as assistant to vice president, certifying all paperwork was in order while providing new solutions when needed to save both time and money
● Managed 4 product lines accounting for $300k in funds, working as a liaison by collaborating with numerous agencies and remediating any issues
● Conducted extensive research to maintain total compliance with all state and federal regulations
Molina Healthcare of Illinois Oak Brook, IL
Ombudsman August 2013 - April 2016
● Spearheaded 120+ inquiries per month, performing investigations into a wide variety of matters, utilizing sound judgment to promote swift and satisfying resolutions for all parties involved
● Compiled reports with administrative expertise, certifying accuracy and organization of all contents
● Developed new policies and crafted strategies for improvement, earning consistent supervisor praise
Bethesda Lutheran Communities Springfield IL
Direct Support Professional August 2010 - August 2013
● Assisted 6+ individuals with activities of daily living, building strong relationships in the process
● Tailored service to each individual client, fostering independence and self-sufficiency when possible
● Directed patient appointment schedules, employing multitasking skills to maximize efficiency Additional Experience
Blue Cross Blue Shield (BCBS) of Illinois Provider Representative Core Competencies
Project Management, Employee Leadership, Business Administration, Problem-Solving, Team Collaboration, Data Analysis, Technology Proficiency, Microsoft Office Suite, Bookkeeping, Prioritization, Written & Verbal Communication, Relationship Building, Data Analysis, Interpersonal Skills, Adaptability, Positive Attitude Education
University of Phoenix, Business Administration