Craig Andrews

Powder Springs, Georgia, United States

ad4wvp@r.postjobfree.com 678-***-****

linkedin.com/in/candrews4

Summary

Summary

Azure DevOps Architect: My strengths include a results driven mindset, an attitude of striving to continually learn, and delivering added value to any Cloud SaaS Product or Operations team. I have a Proven track record in SaaS Application and Cloud Operations, technical problem solving, cloud architecture monitoring, Incident management, application deployments in Google Cloud Platform, AWS, Microsoft Azure, Cloud application support, and sales engineering. SaaS Project Skills: Defining technical project requirements, workflow analysis, monitoring architecture use cases and strategy, collaborating with Product Development Stakeholders to achieve successful production deployments to meet internal and external SLAs.

SaaS Platform Production Experience with Architecting and implementing Multi-Tiered Monitoring Solutions: AppDynamics, Datadog, New Relic, OpsGenie, Stackdriver, Splunk, Sumo Logic, AWS Cloud Watch, and Azure Monitoring.

Amazon Web Services - Operations proficiency in applications monitoring, troubleshooting and application deployment: EC2 (Amazon Linux and Windows Server), S3, DynamoDB, ElastiCache - Redis, Cloud Formation automation, Cloud Front - CDN, Cloud Trail, OpsWorks, Elastic BeanStalk, Cloud Watch, Route 53, VPC, SQS/ SNS messaging, Visual Studio AWS module, and Windows CLI. Google Cloud Platform Stack Production Operations Proficiency: Continuous Deployments, Cloud Watch monitoring: Google App Engine GAE, Google Compute Engine VMs GCE, Cloud Store, SQL, Stackdriver, Pub/ Sub, Big Query, Dataflow, Datastore, Google Storage Artifactory, IAM & Admin user management, and Google CLI, .

Microsoft Azure Stack Production Operations Proficiency: Azure Resource Group structure - Kubernetes AKS Cluster, HDInsights (Kafka), Azure Firewall, Azure Service Bus, Active Directory, Event Hub, Load Balancers, Azure Ubuntu VMs, VNET, Azure Monitoring, Application Insights, Application Gateway, Azure DB for MySQL, Azure Cosmos DB, Azure Datalake Gen 1, and Azure Cost Center Analysis Frameworks: Apache, Tomcat, Java, and .NET.

Experience

DevOps Architect

Blue Yonder

Feb 2020 - Present (4 years 1 month)

Sr SaaS Azure Engineer

JDA Software

Craig Andrews - page 1

Oct 2018 - Jan 2020 (1 year 4 months)

SaaS Google Cloud Engineer

JDA Software

Feb 2017 - Oct 2018 (1 year 9 months)

Web Operations Engineer

PGi

Aug 2014 - Feb 2017 (2 years 7 months)

Primary roles include: Routinely working with the Dev and QA teams to configure and remotely deploy code packages to both Linux and Windows IIS servers based in both ground data centers and EC2 instances maintained and deployed in the cloud through Amazon Web Services. Working with NOC and Tier 2 support and Dev teams to identify and correct production app issues on Windows IIS and Linux server instances.

Working with Tier 2 support and Dev teams on trouble tickets in the Change Management system to identify root causes of customer issues and collect relevant data to recommend corrective actions. Project involvement in migrating customer applications into AWS EC2 instances - EBS backed

(Win Server 2012 Rs, Amazon Linux), Product application upgrades deployed through OpsWorks stacks, DynamoDB, S3 storage solutions, Cloud Front CDN, Cloud Watch monitoring metrics, product upgrades using Cloud Formation stacks with auto-scaling groups, and Elastic Beanstalk deployments across multiple availability zones as part of company strategies around application migration and product enhancements in the AWS environment.

Product Support Specialist

Aerotek

Dec 2013 - Jul 2014 (8 months)

Completed my assignment is at CCH Small Firm Services which focused on Application support for Taxwise and ATX software solutions.

Systems Analyst - North America

Pixfizz

Jun 2011 - Nov 2012 (1 year 6 months)

Systems analysis and pre-sales technical support for new and existing clients on the Pixfizz Cloud architecture. Industry expertise to help clients understand the features and functionality of Pixfizz as an SaaS Private Cloud platform, a flexible content system architecture designed to scale as the customer needs change, Building XML job description files, the HTLM 5 online editor, social networking, site analytics, and integration with existing digital fulfillment systems. Solutions Architect - Indigo Digital Print Solutions Hewlett Packard Enterprise

May 2004 - Dec 2010 (6 years 8 months)

Customer facing, pre-sales technical consulting on HP Indigo press architecture and solutions. Craig Andrews - page 2

I consistently delivered product demos, file testing and analysis, field sales technical support with a national scope, subject matter expertise on Web 2 print and variable data solutions, and setting up and training on HP Smartstream products

Manager, Digital Systems Analysts

Heidelberger Druckmaschinen AG

Apr 2001 - Apr 2004 (3 years 1 month)

Managed a team of Systems Analyst supporting the Nexpress and Digimaster printing platforms. I also managed relationships with 3rd party solutions and ongoing training support. Digital Solutions Analyst

Heidelberger Druckmaschinen AG

Apr 2000 - Apr 2001 (1 year 1 month)

Field systems analyst with responsibilities for demos, solutions, integration, and workflow for the Digimaster 9110 printing systems. I worked in the Pacific West region. Systems Analyst

Xerox

Mar 1997 - Mar 2000 (3 years 1 month)

Customer facing technical pre-sales support and integration for Docutech and DocuColor 40, and DocuColor 12 printing systems at named XBS accounts in Silicon Valley Education

San Jose State University

BA, Business Admin & Computer Science

1981 - 1986

Business Management with a minor in Computer Systems Pioneer High School

Licenses & Certifications

Confronting Bias: Thriving Across Our Differences - LinkedIn Empathy at Work - LinkedIn

Skills

Cloud Computing • SaaS • Integration • Pre-sales • Management • Digital Printing • HP • HTML

• CRM • XML

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