Quiana Johnson

Phoenix, AZ *****

ad4wvk@r.postjobfree.com

+1-602-***-****

I attended Grand Canyon University for 2 years, where I majored in Psychology. I also attended Paradise Valley Community College where I was in the ACE Program. For also 2 years while also attending highschool and having a full time job and also a side job as well. I have 11+ years of outstanding work performance.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Digital Service Specialist/ Treasury Management/ Implementation Advisor BELL BANK - Phoenix, AZ

April 2023 to March 2024

I am Digital Services Specialist. I specializing assist our clients w/ troubleshooting needs for our online platforms/OBA/BOB/OLA etc thus completing/creating/correcting portfolio, tutorials, trainings, research, financial services, speaking to internal and externals dept, business and platforms, creating deals, sales, managerial calls, data entry, data sets, data management for financial services etc, data analytics, quality assurance/analytics etc. I work with ACH, Wires, Funds transfer, Limit increase Prefund, Remote and Mobile Deposits, scanner support, BillPay, IPay, Positive Pay, Signature DOS Systems, SAP, SQL, NACHA Uploads, CRM Systems, trainers our clients/ user, Treasury managment services, multiple user and client profiles, quickbooks, Firefox systems and so much more. I make sure they Clients have access to log in, updating admins, privileges, applications, ACH, bill pay, lock boxes, wires, RDC, Mobile deposit, acct maintenance and inquiry, trace numbers, positive pay, ppd/ccd, information reporting statements, cda/zba, RDSO, Investment sweeps, nacha/cover, Impacts/IDS Accts, CRM. I also works with systems Salesforce, Q2, Netsuite, Zendesk, Fiserv and any other of their business needs. I also do Quality Control. I was promoted to our new Treasury Management Dept; completing new and existing roles. Additionally task are now full setup for our business client profiles including all the services and more listed above. I also update existing profiles, completing hr profiles, discuss contracts, policies, documents, price cost, temp check, concern and fredbsck from clients & internal meetings/ phonecalls, verify paperwork, and train out clients to learn and understand and their new/ existing profiles in our Digital Platform

Prior Authorization Representative

Cigna - Phoenix, AZ

December 2019 to December 2023

I am a PSC/Prior Authorization Representative at Cigna. I do PA's over the phone, customer service, also faxes that where sent from the doctor office. PA are done for members who need to meets certain guidelines not only for their Insurance Plan, but also with the manufacture and FDA Regulation before the member can receive their medication. I also do Quality Control by qcing phone calls and faxes at random. I Provide feedback through our standard outline and providing score card and all comments and ways to improve to the peer and their supervisor. I also work on the assist line as well to help with both sides of prior authorization meaning calls/faxes, pharmacy and medical. I work with multiple systems(6+) on dual computer screens

TM Digital Services Implementation Advisor

Bank of America - Phoenix, AZ

March 2021 to April 2023

I am a TM Implementation Advisor and Customer Support in Digital Services for Bank of America. I complete data entry, customer service, communicating with our clients through email updating information in regards to there online banking platforms. I complete new/existing/updates etc for our business clients w/ our digital service platform. This includes but not limited by updating there accts making sure they have access to log in, updating admins, privileges, applications, ACH, bill pay, lock boxes, wires, RDC, Mobile deposit, acct maintenance and inquiry, trace numbers, positive pay, ppd/ccd, information reporting statements, cda/zba, RDSO, Investment sweeps, nacha/cover, Impacts/IDS Accts, CRM, Salesforce, Q2, Netsuite, Zendesk, Fiserv and any other of their business needs. I also do Quality Control; Qcing and assisting my peers work. I check, edit, revise, inform correct procedures and where to locate procedures and revise their work after they completed the corrections. I also work in multiple systems and completing sometimes 40 projects at time. I also assisted with. Client tutorials, trainings, research, financial services, speaking to internal and externals dept, business and platforms, creating deals, sales, managerial calls, data sets, data management for financial services etc, data analytics, quality assurance/analytics etc.

Worked and created reports, data set reports, cost effective services to relationship, production, overview consumer and product to aid in decision-making etc. I also created reports with data sets of employees, client and employer reports via SQL, SAP, Tableau, Salesforce, R, excel Warehouse Worker

Integrity HelloFresh

January 2022 to September 2022

I worked in Kitting and assembly by creating meal orders and also assemble them in to boxes to be sent to our client. I also helped Train new comers and was working to become a trainer Warehouse Worker

Volt Workforce Solutions - Phoenix, AZ

June 2021 to September 2021

I worked at Freshly warehouse in a freezer. I processed, packed, scanned, and sorted orders. I also assisted management with correcting orders and inputting those corrections in there system outside my scheduled work time

Data Entry/ JPMC Lockbox/ Mail Processer

Manpower/ JPMorgan Chase - Phoenix, AZ

September 2019 to March 2021

I worked the night shift Fri-Sun doing data entry/process multiple different processes/forms of paperwork and make sure everything is in there correct color coordinated folders and bins to be sent to the client. Pick/ packer and Trainer

Randstad - Phoenix, AZ

May 2020 to January 2021

Pick and Packer for geodis/randstad bath and body works. Making sire I hit my daily stats of 90 percent and above.i also became a trainer. I also worked in their Corrections/ Quality Service Department CSR - Customer Service Representative

Fathom - Phoenix, AZ

October 2018 to December 2019

I work at a water company handling multiple clients daily doing customer service each consisting of their own set of guidelines. Fathom is fast pace, high call volume and working high volume tickets. Environment everyday. I handle Calls and tickets inquire handling acct information, creating bills and start/stop services, reconnect/disconnects, troubleshooting. With water services, portal information, assigning technicians, creating work orders. I also help out peers in any way I can. Data Entry

Centene - Phoenix, AZ

June 2018 to July 2018

I did data entry for prior authorizations.

Prior Authorization Representative

CVS CAREMARK Blue Cross Blue Shield Insurance - Phoenix, AZ October 2016 to April 2018

I am Prior Authorization Representative at CVS CAREMARK for Blue Cross Blue Shield Insurance. I do PA's over the phone, customer service, and faxes that where sent from the doctor office. PA are done for members who need to meets certain guidelines not only for their Insurance Plan, but also with the manufacture and FDA Regulation before the member can receive their medication. I also do Quality Control by qcing phone calls and faxes at random. I Provide feedback through our standard outline and providing score card and all comments and ways to improve to the peer and their supervisor. I also work on the assist line as well to help with both sides of prior authorization meaning calls/faxes, pharmacy and medical. I work with multiple systems(6+) on dual computer screens. Call Center Customer Service Representative

AT&T - Phoenix, AZ

February 2016 to September 2016

Technical Support Representative that works in customer service that providing solution for customers Verse( cable, internet, home phone, billing, emails) services that aren't working or aren't working properly. I also know how to use a workflow and multiple systems at one time. Customers always sent in good customer service feedback to my supervisor Cashier, Grill, Handout, Dish Washer

McDonalds - Phoenix, AZ

April 2012 to January 2016

Register

Excellent Customer Service

Cooking

Cleaning

Working Overnights

In Louisville, Ky at the age 12, I worked at Friendship House. It was an elderly independent living/ nursing home where I assisted taking care of the members and filed paper work. Maid

MaidPro - Phoenix, AZ

October 2015 to December 2015

Cleaning houses to customer expectations and beyond Driving skills to people's houses

Grill and Line Artist

Cafe Rio Phoenix - Phoenix, AZ

July 2015 to October 2015

Cooking food

Greeting Customers

Customer service

Teller Marker

United Tech Consulting - Phoenix, AZ

August 2013 to December 2013

Responsibilities

Promoting and selling their business for making extra money at home online. Education

Bachelors in Psychology

Grand Canyon University - Phoenix, AZ

2013 to 2017

High school diploma in ACE Program

Paradise Valley Community College Phoenix - Phoenix, AZ 2011 to 2013

High School Diploma

Barry Goldwater Highschool - Phoenix, AZ

2013

Skills

• People Skills

• Leadership

• Communication Skills

• Mannerable

• Amazing Customer Service Skills

• Math Skills

• Patience and Keeping Composure

• Sales

• Technical Support

• Typing

• Work Flow

• Knowledge of Computer

• Word Literature

• Multi-tasking

• Handling Pressure

• Professional

• Collaborating with Peers

• Listening

• Telephonic

• Hard Worker

• Meeting Stats and Beyond

• Strong Work Ethic

• Ontime

• Microsoft word/Excel

• Troubleshooting

• Computer

• Customer Service (10+ years)

• Customer Support

• Call Center

• CSR

• Customer Care

• Microsoft Office

• Microsoft Word

• Microsoft Outlook

• Excel

• Social Work

• Psychology

• Assisted Living

• Powerpoint

• Macros (7 years)

• Data entry

• Financial services

• Banking

• Data collection

• Order fulfillment (10+ years)

• CRM software (7 years)

• Redshift

• CRM software

• SQL

• Java

• Continuous integration

• Databases

• Jira

• Authentication

• Tableau

• SaaS

• IT

• E-commerce

• Workday

• Order management system

• Operating systems

• Salesforce

• Analysis skills

• Auditing

• Statistics

• Active Directory

• Bloomberg

• Negotiation

• Telecommunication

• MPLS

• Data analysis skills

• Telephony

• Pivot tables

• Leadership

• Accounting

• Math

• Management

• Microsoft Excel

• Banking

• Communication skills

• Financial services

• Project management

• Mac OS

• Analytics

• Business intelligence

• iOS

• ERP systems

• Supply chain

• EDI

• Google Suite

• Warehouse management system

• AWS

• System administration

• Software implementation

• Cloud computing

• Product management

• UX

• Customer relationship management

• B2B sales

• Marketing

• Agile

• HTML5

• Adobe Premiere

• CSS

• Moodle

• JSON

• Adobe Acrobat

• Laboratory experience

• Blackboard

• LMS

• User acceptance testing

• APIs

• Recruiting

• System design

• Payroll

• Software troubleshooting

• HRIS

• GAAP

• Construction

• Office management

• QuickBooks

• Administrative experience

• Office experience

• Microsoft Office

• Organizational skills

• ADP

• Time management

• Account reconciliation

• Filing

• Microsoft Powerpoint

• Microsoft Outlook

• Word processing

• Microsoft Word

• Computer skills

• Phone etiquette

• Quality management

• Schematics

• Micrometer

• Accounts payable

• Customer service

• Research

• Software deployment

• ATS

• Interviewing

• Supervising experience

• Warehouse management

• Inventory control

• Outdoor work

• Logistics

• Warehouse experience

• Warehouse supervisor experience

• FDA regulations

• Bookkeeping

• Visio

• Citrix

• iManage

• Editing

• Typing

• Adobe Dreamweaver

• Transcription

• Financial analysis

• Mentoring

• Continuous improvement

• Windows

• Case management

• Working with people with disabilities

• Google Docs

• Computer literacy

• Multi-line phone systems

• Dispatching

• EHR systems

• Restaurant experience

• Food service

• Baking

• Restaurant management

• Hotel experience

• Aviation

• Cleaning

• Hospitality

• Account management

• E-waste

• Relationship management

• Human resources

Awards

Honor Roll

Whos Who Among Students

Certifications and Licenses

Series 7

Driver's License

Food Handler Certification

Additional Information

3 Professional References

1. Elijah Emudianughe -Coworker- 5 years- 602-***-**** 2. Laseana Campbell-Coworker- 2 years- 347-***-**** 3. Brandy Foggie- Coworker- 10 years- 602-***-****

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