David L. Moore

Home: 913-***-****

Email Address: ad4wt2@r.postjobfree.com

Profile

Fifteen plus years of recognized strengths in problem-solving and trouble-shooting software and online programs as well as successful experience in customer service and support. Possess solid computer skills covering multiple different software’s and hardware’s. 4 years of management experience. Excellent working knowledge using both Windows and Mac systems; Microsoft Excel, WordPerfect, Microsoft Word, PowerPoint. Ability to train, motivate, and supervise employees. A team player, with the ability to work alongside anyone. Developed training plans for Escalations Team, conduct audits and variance analyses for Worry Free Audit Support. Four years of Training in OSHA safety processes, warehouse safety, and forklift safety processes. Five years of driving experience class B CDL. Two years of driving experience class A CDL. Synopsis of Achievements

As a Warehouse Manager decreased net cost by 48%. Also increased productivity by 62%. It was my duty to recruit and interview new employees to work in the warehouse. Handled up training for most of the escalation agents. Displayed proactive planning leading to more stream line processes with-in company polices. Created visual aids for training, for better understanding of team processes and supply chain management. Employment:

Keim TS- Sabetha, KS 2022 – 2024 OTR Truck Driver

Deliver products to varies customers. Properly secure load according to all dot and safety regulations. Made sure product was properly loaded on to the truck. Develop route from vendor to the customer to insure on time delivery. Operate a semi-truck in accordance to DOT regulations and safety protocols USIC- Kansas City, MO 2018 -2021 Utility Locator

Locate all utilities for contractors and residents. Respond to emergency calls for broken utilities. Spire gas certified. KCMO Water certified. Cable and Fiber certified. Trained new employees on the correct process on how to connect and locate all utilities.

Tyarks Cabling- Raytown, MO 2016 – 2018 Fiber Optics Splicer Spliced fiber optics for Google fiber at customers home and fiber naps. Build and repair fiber optics naps for google fiber. Plan and route daily orders for best efficiency on a daily basis. Trouble shot issues with customers fiber network. Train new splicer how the proper way to splice fiber and activate the fiber network. One Path- Lenexa, KS 2015 – 2016 Alarm Technician

Worked with 15+ Technicians to install and trouble shot all areas of the alarm system. Handled repairs on all alarm systems. Trained the new incoming technicians and was implemental on how to improve their efficiency on installing the alarm system. Travel technician – travel to different markets to help with installs and repairs. Worked with different markets to improve the efficiency of the technicians in the market area. H&R Block- Kansas City, MO 2012 – 2013 Customer Service Coordinator Work with 40+ customer service professionals covering all issues with the online and software product. Support client as Worry-Free Audit Support in contacting the District Managers and getting an appointment set up with the client. Quickly and effectively solve customer challenges. Maintain quality records for WFAS and Calculation Claims constantly seeking new ways to improve customer service. Worked on Escalation case dealing with cases that could not be handled by the first-tier agents. Worked on the ER Team. Working with a specialized group of agents that would work with Supportability Team.

Education 2003

Certificate of Occupational Studies-Computer Programming Technology Associate of Occupational Studies- Computer Programming Technology