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Customer Service Entry Level

Location:
Atlanta, GA
Posted:
April 10, 2024

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Resume:

Lakeisha Upshaw

PHLEBOTOMIST

Hampton, GA 404-***-**** ad4wrh@r.postjobfree.com

Objective

Licensed Phlebotomist Technician that seeks an entry level position looking for an opportunity for growth within the laboratory system. Possess extensive customer service experience, proficient in capillary puncture, special collection procedures, easing patient's anxieties and working with needle-adverse individuals. Offering a comprehensive understanding of the importance of sterilization practices and infection control. Committed to working independently as well as a team to maintain the highest level of patient care standards.

Experience

Marta/ People's Transit ~Professional Bus Operator 09/2023~Present

Support passengers who require special assistance, as well as individuals with disabilities, in accordance with the American with Disabilities Act (ADA).

Followed traffic laws and safety procedures to ensure the safety of all passengers.

Maintained accurate records of daily routes and mileage.

Ensured timely arrival and departure for all scheduled stops.

Phlebotomy Externship~ Piedmont Henry Hospital 08/2022 ~04/2023

Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

Drew blood from veins by vacuum tubes, syringe, or butterfly venipuncture methods according to FDA standards of procedure regulations.

Follow all OSHA safety standards regarding handling, preparation, cleanup, and disposal of Biohazardous materials.

Used personal protective equipment correctly to protect coworkers and patient.

Reviewed and processed requisitions for laboratory testing.

Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

Verified patient's identification for proper sample collection.

Monitored patients for reactions and verified sample quality.

This Is It Bar B Que and Seafood ~Shift Leader 01/2017~07/2022

Maintained overall safe work environment with employees training programs and enforcement of safety procedures.

Enforced company policies and regulations with employees.

Resolved customer complaints and issues offered thoughtful solutions to maintain customer satisfaction.

Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

Southern Crescent College, Griffin GA (2022)

Certificate Phlebotomy Technician (2023)

BLS Certification (2022)

Registered Phlebotomist Technician (2024)

Skills & abilities

Venipuncture and Capillary Puncture

Knowledge of additives within collection tubes

OSHA guidelines

Infection Control

Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

Urinalysis Testing

Specimen Collection and Storage

Medical Record Data Entry

Medical Terminology

CPR

Dexterity

Communication

Compassion

Supply Requisition and Inventory

Customer Service

Multitasking



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