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Ankita Bhattacharya

Technical Writer

** * ******* **, ******, NJ 08817

+1-732-***-****

ad4wpa@r.postjobfree.com

Professional Summary

Professional Technical Writer and Communication Specialist and Instructional Designer with 3 years of proven experience, looking for exposure to business/technical documentation in financial technologies. I have worked in a fast-paced environment demonstrating comprehensive business analysis, and the ability to translate complex technical concepts into clear, concise user-friendly content; often acting as an information bridge between business users, designers, and product owners. I have often relied on storyboarding, and data storytelling methods to communicate concepts.

Looking to employ my skills in both technical writing and business analysis to enhance project communication, documentation quality, and operational efficiency.

Skills

● Detailed exposure to developing Technical Documentation, online help, Business Process Documents, and Standard Operating Procedures.

● Independent contributor for various documentation topics including cloud infrastructure administration and management, SSO integrations, SaaS platform release guides, and regulatory, and compliance documents.

● Expertise in SDLC and DDLC; active participation in the product document development life cycle.

● Proficient in AWS Cloud services and migration strategies.

● Strong experience with documentation tools such as Confluence, Jira, and Markdown.

● Excellent written and verbal communication skills, and stakeholder management.

● Ability to translate complex technical concepts into user-friendly language.

● Developed use case diagrams, and workflows of the requirement to define the business.

2

● Created Product Documents, Management Presentations, and Product Presentations.

● Implemented Instructional Design methods to generate training materials for new hires and business users. Created instructional content, including videos and tutorials.

● Keen attention to detail and commitment to accuracy.

● Strong collaboration skills and ability to work with cross-functional teams.

● Professional integrity, positive attitude, and ability to quickly master new concepts, strong aptitude towards learning new technologies and sharing ideas.

Experience

Synechron,

Mississauga, Ontario, Canada

Technology Associate (Technical Writer)

June 2022 - December 2023

● Collaborated with SMEs/Product owners to document cloud architecture, migration strategies, and deployment plans.

● Conducted interviews with business users to gather requirements, brainstormed with the UX Design team, and conveyed the same to the development team. Walked through the updates with the team and developed help documents before reviewing them with the Product Owner to ensure the accuracy of the content. Communicated the changes to the users before a production launch.

● Prepared and delivered business reviews to the senior management team regarding progress and roadblocks.

● Created a variety of technical documents, like installation guides, system configurations, and process workflows.

● Developed best practices and guidelines for cloud migration, contributing to smoother transitions and enhanced system performance.

● Translated technical concepts into easy-to-understand language for non-technical audiences, enhancing user experience and comprehension.

● Regularly updated and maintained existing API documentation to reflect the latest software releases, changes, and enhancements.

● Worked closely with development teams to stay informed about upcoming features and changes in the API, ensuring documentation remained accurate and updated.

● Took over former documentation team and project midway through the process.

3

● Collaborated with cross-functional teams to gain a better understanding of the project and its progress.

● Revised and updated user stories and the project plan to stay on task and complete all documentation on time.

● Conducted user research and created user-personas.

● Utilized tools like Confluence, Jira, and GitHub to maintain documentation and track changes.

● Design and implement basic SQL queries for testing and report/data validation.

● Played a key role in reducing post-production issues by providing thorough, accessible user training materials and system documentation. HashCash Consultants,

Kolkata, West Bengal, India

Technical Writer (Crypto Analyst)

January 2021 - June 2022

● Extensive research on blockchain use cases

● Generating informative reads focussed on virtual currency adoption and developments in the decentralized currency space

● Developing web content

● Generating marketing materials for DeFi products and services

● Writing Press Releases

● Documenting white papers

● Data journalism

Bong Connect Webzine,

Kolkata, West Bengal, India

Editor

March 2012 - March 2013

● Cover story

● Articles writing

4

● Proof-reading

● Editing

● Copywriting

IBM GPS (Daksh),

Kolkata, West Bengal, India

Tech Support Executive

October 2011 - March 2012

● Remote resolving system issues

● Cleanups

● Installing antivirus

● Subscription renewals

● Customer service and retention

Technical Skills

Operating Systems: Windows (NT/8/9/10/11), MAC OS

Programming Language: Command Prompt, Terminal, C, C++, Java Data Analysis: Oracle, SQL Server, MS Access, PL/SQL Microsoft Office Tools: Word, Excel, Visio, PPT

Single-sourcing Tools: Vasont, AuthorIT

Browser: Safari, Internet Explorer, Mozilla Firefox, TOR Collaboration Tools: Perforce, GitHub, Confluence, Teams, Slack, SharePoint Ticket Tracking Tools: JIRA, ServiceNow

Web Technologies: JS Bin, HTML, XML, CSS, Markdown Authoring Tools: MSWord, DITA, Notepad++

Design Tools: Adobe Photoshop, Adobe Sketch, Adobe Illustrator, Figma, Figjam

5

Education

Indira Gandhi National Open University, India

Master of Computer Application (MCA), 2013 - 2016

Sikkim Manipal University, India

Bachelor of Computer Application (BCA), 2007 - 2011 Certifications

Oracle 10g SQL/PL SQL (Oracle)

Data Storytelling (Coursera)

Volunteering

● Ocean Blue Project

● Catchafire.org

Contact this candidate