Accounts Receivable Collections Officer
Resume:
Arlene Abiera
Collections Officer
Carmona, Cavite
ad4wnf@r.postjobfree.com
Linkedin.com/in/Arlene-abiera-1b6476222
Results-oriented Collections Officer dedicated to exceeding goals. Offering more than 10-year background in billing and collections (Accounts receivable) with customer correspondence. Efficient and competent professional.
Skills
●Accounting
●Accounts Receivable
●Data Analysis
●Accounts Reconciliation
●Communications Tools/ Social Media
●Spreadsheets
●Presentation Tools
●Word Processing and Desktops Publishing Tools
Experience
2022-08 – PRESENT
Collections Officer / Cartrack Technologies Phl Inc., Makati City
●Supervise Billing, Collections and Payment Admin Team
●Maintaining Billing Accounts and records
●Ensure prompt collections of account (Key Accounts )
●Negotiating payment arrangements
●Investigate and resolve customer queries
●Perform Account reconciliations
●Posting Receipts in a timely manner
2020-01 - 2020-12
Credit & Collections Officer/ MAPFRE Insular insurance Corporation, Muntinlupa City
●Conducts monthly presentations to upper management and executive teams for Collections and Accounts Receivable Status.
●Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
●Complied with internal controls and government regulations.
●Placed customer accounts on hold due to past due payments.
●Made decisions and recommendations about extending lines of credit.
●Developed team communications and information for meetings.
●Resolved problems, improved operations and provided exceptional service.
●Supervised work of contracted employees to keep on task for timely completion.
●Proved successful working within tight deadlines and a fast-paced atmosphere.
2018-08 – 2019-12
Credit & Collection Specialist / MAPFRE Insular Insurance Corporation, Muntinlupa City
Dealers Account (NCR and North Luzon Area)
(End-to-end process of Billings and Collections)
●Initiated negotiations for debt recovery through email, telephone and mail contact.
●Minimized accounts receivable collections and reconciled customer billings and statements.
●Reviewed customer files on regular basis to make sure receivables were in sound condition.
●Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
●Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
●Negotiated to collect balance in full.
2017-01 – 2018-07
Credit & Collection Specialist / MAPFRE Insular Insurance Corporation, Muntinlupa City
* Brokers Account (Nationwide)
●End-to-end process of Billing and collections
●Monitored accounts for compliance with established payment plans and flagged non-compliances.
●Handled account payments and provided information regarding outstanding balances.
●Verified vendor accounts by reconciling monthly statements and related transactions.
●Application and Liquidation of Premium Deposits
2013-01 – 2016-12
Senior Collection Assistant / MAPFRE Insular Insurance Corporation, Muntinlupa City
Dealer and Brokers Account (End-to-end Process - Makati Accounts)
●Generated and submitted SOA based upon established accounts receivable schedules and terms.
●Verified vendor accounts by reconciling monthly statements and related transactions.
●Performed targeted collections on past due accounts.
●Contacted customers to pursue payments
2011-01 – 2012-12
Accounting Staff (Credit & Collection) / MAPFRE Insular Insurance Corporation, Muntinlupa City
Direct Accounts, Agents and Agencies (Makati Accounts)
●Reviewed customer files on regular basis to make sure receivables were in sound condition.
●Minimized accounts receivable collections and reconciled customer billings and statements.
●Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
2006-11 – 2010-12
Accounting Staff (Cashier)/ MAPFRE Insular Insurance Corporation, Muntinlupa City
●Used POS system to process payments and issue receipts.
●Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
●Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
●Reviewed vendor invoices for appropriate documentation and validity prior to payment.
●Processed agents’ commissions, incentives and bonuses.
2005-04 – 2006-10
Accounting Staff/ TETRA SALES AND SERVICES INC. – NISSAN WESTGATE ALABANG, Muntinlupa City
●Processed payments and documents such as SSS/Philhealth/HDMF remittances, journal vouchers, employee reimbursements and statements.
●Monitored status of employee accounts receivable and payable to facilitate prompt processing.
●Transferred data and documents for smooth system migrations and software updates.
Education
1997-06 - 2001-04
Bachelor of Science in Accountancy / San Pedro College of Business Administration, San Pedro, Laguna
Activities
2006-06 Essential Step to Reach Success
2007-11 Finance Guidelines and Procedures Seminar;
2009-10 Improving Your Collection Skills (Harrypound Consultants Inc.)
2009-10 The Basics of Collection Negotiation for Credit and Collection Professionals (Harrypound Consultants Inc.)
2009-11 Result-Driven Receivables and Collection Seminar-Workshop (ARIVA Events Management)
2010-11 Customer Relationship and Foundation Training (in-house HRMD/Covergent Consulting)
2010- 03 2nd MMR Tax Conference & EMMC General Membership Meeting
2011-07 12Th Diplomate in International Financial Reporting Standards (DIPIFRS) Program (National Institute of Accounting Technician)
Additional Information
PERSONAL DATA:
Date of Birth: November 18, 1980
Height: 5' 5" Weight: 166 lbs
Language Spoken: Tagalog, English
Civil Status: Married
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