Nivedita Alexander Mobile: +1-404-***-****

oMeticulously handled Retail Banking, Debit card disputes, Debit Card Queries, Technical support, accounts receivables, cracking of suspense & allocating aged items, collections & Retail as well.

oAccredited with top of the performance for handling clients and data, enhanced revenues and streamlined systems/processes.

oVisionary, process oriented and result-minded executive noted as Sr.Process executive/Senior Financial Associate bringing in record of achievements with over 6 years career. Growth and mission-focused; knowledge in Retail vertical – ticket handling, creating Jobs/Work orders for Business to business customers & Business to clients, to Facilitate them with appropriate Service providers, for their equipment or services related issues, with 100% accuracy, creating ticket for the same with 100% within the given clients SLAs. Retail banking, generating referrals for sales, debit card disputes, Technical support, account-Reconciliation, collections and Accounts Receivable, cracking of suspense.

oAn out-of-the-box thinker with a track record of increasing revenues, for streamlining operations by giving more than 100% of the billable & average call handling targets as per client’s service level criteria with consistency, a keen planner with skills in monitoring, adept at thinking on my feet to meet challenges, being Versatile in various related aspects.

oLeading operations, sales, customer relationship, working in multi-cultural environment and delivering sustained profitability and growth in dynamic conditions

oOpen for Transition to Risk Management, Testing & other contemporary skillsets &/or any contemporary domain.

Career Contour

Senior Process Executive Cognizant Technology Solutions, Chennai Aug ‘11 – March ‘12

Key contributions

Ticket handling, creating Jobs/Work orders for Business-to-business customers to facilitate them with appropriate Service providers, for their equipment or services related issues with 100% accuracy.

Creating tickets after deciding on exigency for the same with 100% accuracy On Urgent/ Non- Urgent jobs within the given clients’ SLAs.

Technical Skill : - MS office, Maximo, Mainframe based tools, Excel, Power point etc.

Senior Financial Associate Tata Consultancy Services, Chennai (CitiBank NA) Oct ‘07 – Jun ‘11

Key Contributions

Handling Debit Card issues,

Handling investigations, Fraud early warning card issues & retail core banking.

Sales: Pitching & generating referrals, for the various banking products & advances.

Analyze & ask a series of the probing questions to get at the root of the situation or a problem or potential opportunity below the surface of the issues presented.

Analyzing relationship among several parts of the problem or situation.

Reduce complex information, patterns and events of fundamental key elements.

Handling the queries with regards to technical support in online banking.

Communication wise pay attention to receiver’s verbal & non-verbal cues adjust own communication style accordingly & use appropriate communication techniques and strategies to convey information in a way that promotes complete understanding for productive climate, with good morals.

Taking initiative beyond resolving the immediate problem & taking initiative to identify the situation where the problem has not occurred, but could, & implement preventive measures & continue to be proactive despite setbacks.

Share new & prompting issues with the team which hamper its effectiveness, to help the team in overcoming with the dipping situation by Identifying significant opportunities to contribute to find ways to make personal connections for productive climate, with good morals, co-ordination & cooperation to facilitate the development of team work.

Soliciting regular feedback from the customer & adjust services accordingly, providing them opportunities to state their needs, treat them in a friendly & respectful manner & keep them updated on information’s vital for them to make customer orientation the top preference.

Demonstrating the efficient & effective approach to work & look for opportunities to continually improve work method for better work orientation.

Technical Skill : - ‘Enterprise Content Management”(ECM) – Hummingbird, ”Exchange Web Service” (EWS) – Citrix (API) based tools.

Employee achievement highlights

“Top Performer overall” for outstanding performance displayed in the year 2008 –‘09. This award is given to individual’s contribution in terms of achieving operational targets viz., revenue generation and meeting service level agreements criteria –for achieving more than the targets set by the clients.

“Pillar of the Process” for being the face of the process by setting an example in 2009 –’10. This award is given for achieving all the parameters viz. – customer orientation, work orientation, various service level parameters defined by the client, individual’s contribution in terms of taking initiative, communication skills, team work, & Stability in the process etc.

Credit Officer Accenture Services Pvt., Ltd., Chennai Feb ‘06 – Aug ‘07

Key contributions

For one year exclusively into calling with Accounts Receivable.

Cracking of suspense & aged accounts.

Allocating the unallocated line items on daily basis to avoid them going into suspense.

Worked with AR-Collection process, experienced in handling Inbound & Out bound calls.

Technical Skill : - ‘Enterprise Resource Planning” (ERP) Management information system called

“Pronto” : Excel, Power-Point, MS-Word and other MS office apps. Also Have hands on SAP Financials & SAP based tools.

Highlights

“Performance Excellence award” for the year 2006 –’07, in appreciation of Performance Excellence in Accounts Receivable.

Trainings Undergone

Training Lean Management – in the year 2015.

Training Minitab – in the year 2015

Training Six Sigma Green Belt – in the year 2015

Corporate Etiquette - in the year 2009.

Exceed –in depth training on strategizing how to exceed the customer’s satisfaction & achieve all the parameters.- in the year 2007

FPP & Fraud awareness – in depth on the types of internal, external, intentional & unintentional frauds & how to avoid them using various strategies and tactics.-in the year 2007

Anti-money Laundering & General Compliance - in the year 2007

Information Security in Outsourcing & Banking - in the year 2007

Academic Credentials

2013 Successfully Completed “4001 3D ‘Character Design’ 101” Using “Autodesk MAYA 2013” “Autodesk Mudbox 2013”: “SAE OXFORD Board of Education” with 96.50% Marks.

2013 Successfully Completed “4002 3D ‘Animation’ 101” Using “Autodesk MAYA 2013”: “SAE OXFORD Board of Education” with 91% Marks.

2001-2002 Diploma in Fashion Designing, National Institute of Fashion Designing, Indore, Grade A+ and also earned the award as the Best Garment Designer in the year 2002.

1997-1998 B. Ed, Dr. Hari Singh Gaur University of Sagar.

1995-1997 M.Sc. (Science), India in first division

1992-1995 B.Sc. (Chemistry, Zoology, Botany), India in first division

1990-1992 12th (Higher Secondary. i.e. Inter College/Jr. College) from India in first division

1989-1990 10th (High School) from India in first division

Accolades

Passed the screen test of “Bhopal Doordarshan” India in 1997

Passed the Drama Audition test of “All India Radio”, Madhya Pradesh India

Stood best in sports- Badminton, (state level) Athletics (Long Jump) at the school and college level

Theater: Acted in the stage shows, Concerts etc.

Distinction of being the first student to be chosen through college for Modeling: For the National Newspaper Dainik Bhaskar’s Supplement –“Youth Plus” (India).

Distinction of being the first student to be chosen through college for Anchoring: In Television Shows, Radio Programs and live concerts (India)

Earned best student in school & college in Writing: Poem (In English and Hindi) and Writing: Philosophical Articles (Basically in Hindi), Blogs (English & Hindi)

Hobbies

Plants, and pets

Reading, Writing, (Poetry, Articles, blogs etc. in Hindi & English)

Arts & Crafts, Collectibles, Painting and designing (Garments & Apparels), Mixed-media.

Hands on skills with CGI software like ‘Maya’, ‘Mudbox’, ‘Bamboo dock’, ‘ArtRage ver.4’, ‘Coral draw ver.8’, Paint-brush (MS office)

Personal Dossier

Email address ad4wfa@r.postjobfree.com

Linguistic abilities English and Hindi (Read, Write and Speak fluently). French (Basics- in learning stage)

Linkedin url : https://www.linkedin.com/in/nivedita-alexander-a6478436/

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